6 Replies Latest reply on Aug 14, 2008 7:28 AM by baleib1

    RoboHelp X5 - Hangs After Selecting Generate Primary Layout (HTML Help)

    baleib
      OS: Windows 2000
      Version: RoboHelp X5

      After opening up a project and selecting "File" then "Generate Primary Layout (HTML Help), the workstation hangs. This just started happening over the last two days and have to wait 20 minutes for the next dialog box to open. Temp files were cleaned up in C:\Documents and Settings\(profile)\Local Settings\Temp. After this cleanup, the dialog appeared within a few seconds and was able to compile. However, after closing a re-opening and selecting "File" then "Generate Primary Layout (HTML Help), the process hung.

      When the workstation hangs, the RoboHTML.exe process is at 99% and have to wait 20 minutes for the next dialog to appear. Does anyone know what could be causing this problem all of a sudden? Normally it takes 20-30 seconds and not 20 minutes.

      Thanks.