3 Replies Latest reply on Mar 31, 2009 7:41 PM by Jim_Simon

    CS4/1.5 un-in/re-install woes

    Level 1
      The scenario: I had premiere 1.5 pro installed, and I purchased an upgrade to CS4. All was working well after downloading and installing that.

      I have a 1.5 Tb hard drive that's partitioned into c, d and e drives. The c drive is set to 40gb of storage, and I was running low on storage space on the c drive, so I thought I could un-install premiere pro 1.5 (because I'd already upgraded and there didn't seem much point in having both there) to save space.

      However, after I'd done that, I'm unable to export any video.

      I tried re-installing premiere pro 1.5, then re-installing CS4, but that hangs at 90%, as described here:


      I've followed the tips there, to no avail.

      My system is:

      Windows XP Home edition
      3ghz quad processor
      3gb ram
      1.5tb partitioned hard drive
      dual screen monitors

      Here's the output from adobe media encoder:

      - Source File: C:\DOCUME~1\DVCUST~1\LOCALS~1\Temp\bigalmain_7.prproj
      - Output File: E:\DandAndLaura\Wedding\finals\hi.m2v
      - Preset Used: PAL High Quality
      - Video:
      - Audio:
      - Bitrate:
      - Encoding Time: 01:41:24
      31/03/2009 00:14:46 : Encoding Failed
      Could not read from the source. Please check if it has moved or been deleted.


      System Information
      Time of this report: 3/31/2009, 00:33:13
      Machine name: STUDIO
      Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
      Language: English (Regional Setting: English)
      System Manufacturer: System manufacturer
      System Model: P5E3 Premium
      BIOS: BIOS Date: 09/02/08 12:07:12 Ver: 08.00.12
      Processor: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz (4 CPUs)
      Memory: 3072MB RAM
      Page File: 1142MB used, 3812MB available
      Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 9.0c (4.09.0000.0904)
      DX Setup Parameters: Not found
      DxDiag Version: 5.03.2600.5512 32bit Unicode

      DxDiag Notes
      DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
      Sound Tab 1: The file mafwdi.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
      Music Tab: No problems found.
      Input Tab: No problems found.
      Network Tab: No problems found.

      DirectX Debug Levels
      Direct3D: 0/4 (n/a)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (n/a)
      DirectMusic: 0/5 (n/a)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)

      Display Devices
      Card name: NVIDIA GeForce 7300 SE/7200 GS
      Manufacturer: NVIDIA
      Chip type: GeForce 7300 SE/7200 GS
      DAC type: Integrated RAMDAC
      Device Key: Enum\PCI\VEN_10DE&DEV_01D3&SUBSYS_500119DA&REV_A1
      Display Memory: 512.0 MB
      Current Mode: 2560 x 1024 (32 bit) (60Hz)
      Monitor: Default Monitor
      Monitor Max Res:
      Driver Name: nv4_disp.dll
      Driver Version: 6.14.0011.7516 (English)
      DDI Version: 9 (or higher)
      Driver Attributes: Final Retail
      Driver Date/Size: 5/2/2008 22:46:00, 6108160 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp: n/a
      VDD: n/a
      Mini VDD: nv4_mini.sys
      Mini VDD Date: 5/2/2008 22:46:00, 6554496 bytes
      Device Identifier: {D7B71E3E-4293-11CF-3667-0A7000C2CB35}
      Vendor ID: 0x10DE
      Device ID: 0x01D3
      SubSys ID: 0x500119DA
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
      Deinterlace Ca
        • 1. Re: CS4/1.5 un-in/re-install woes
          Jim_Simon Level 8
          I'd add a second and third hard drive, wipe everything and reinstall from scratch without partitions.

          Make the system drive smaller. Mine is 75GB and still only half full. Make the second new drive 500GB or so. Use it for Project files and Scratch disks. Keep the 1.5 TB drive for media only.
          • 2. Re: CS4/1.5 un-in/re-install woes
            Level 1
            Thank you for your response, Jim, but unfortunately, wiping everything and starting again is not the solution I'm after. Ordinarily, I'd do it without second thought, but the machine I'm using Premiere on isn't the machine's primary function.

            I use it mainly for music and have on it:-

            Stylus RMX

            QL Pianos
            QL Strings
            QL Brass
            QL Woodwinds
            QL Voices of Passion
            QL Goliath
            QL Stormdrum 2
            Fab four

            Amongst other musical stuff. It is recommended by all this software that the samples are put onto different drives, partitioned or otherwise, to where the system files are kept. It took nearly a week to install the EastWest library itself and I do not want to have to go through that again.

            Surely un-installing/re-installing Premiere CS4 and its components shouldn't drive me into having to completely wipe the system and try again?

            I do plan on adding additional physical drives at some point, but not now. All I'm really looking for is to get this thing working again. Surely it shouldn't be so difficult to un-install.... And then re-install it. If it is, then Adobe really are doing a dis-service to their customers.

            As if they're not already doing that to the European (particularly UK) customers, by charging them nearly twice as much for the same products as American counterparts, even though we're probably all downloading the same software from the same servers. And yes, I am disgruntled.
            • 3. Re: CS4/1.5 un-in/re-install woes
              Jim_Simon Level 8
              >It is recommended by all this software that the samples are put onto different drives...to where the system files are kept.

              For Premiere as well, hence my recommendation. Partitioning just isn't the best way to go. So by adding the other drives, you'll likely end up with both problems solved. It's a *****, I know, but that's the best option for you I think.