We just discovered this in house as well. It seems that the CS3 installer rips out registry keys that AME requires in CS4 (ie they're the same ones, and the uninstaller for CS3 doesn't realize that someone else is using them too).
Can you try to use the system restore options in Windows to back yourself up to prior to your uninstall of CS3?
Would not a reinstall/repair of CS4 also fix the issue, Wil?
Hi, I'm spanish and my english is too poor... well, I install CS4 trial version at the same time with CS3... after deinstall all adobe software from my computer and install Production Premiun CS4 the this error apear again... what can i do?
Get the full version. The trial does not support any kind of MPEG.
now I have the full version, I'm sorry I did not expressly correctly... before had installed the CS3 and CS4 trial at the same time, but I uninstall all and install only CS4 full, and the problem with Media Encoder appears.
I already had PP CS3 installed and just installed PP CS4. They are both now on my machine. When I go to export a video through the Media Encoder I do not get an error. The program just freezes up and nothing happens at all. Also, every time I reopen the project I have noticed that he recreates the peak files..over and over and over again. When this media encoder actually works it will be a very cool feature!
I have found a solution, reinstall all programs again and it works again. It is not enough just to install Premiere
It's been confirmed that uninstalling CS3 will remove registry entries needed by CS4. This should be fixed in the first CS4 update.
I've got the same problem.
I had CS4 but there is some problem with exporting to tape with HDV format.
So i instal CS3 and it works OK with exporting.
But now my ME not work with the same problem.
Solution is to uninstal CS4 and instal it again?
You don't have to uninstall CS¤, just reinstall, and everything will be perfect again.
Thanks for the info.
Instal CS4 and than upgrade it ;-)
Adobe should fix it. Hope they will do this.
I had CS3, uninstalled it and then installed CS4 (all production premium. Installed on two machines, one an XP and the other is Vista. Last week the encoder worked fine. Now it won't work. I can't even install the update to the encoder, it fails install.
Anyone out there with any ideas. I have to finish up a project.
Steve - install the AME update via Encore.
I'll give that a try. Thanks!
While it didn't exactly work that way; I couldn't get the update to install on either machine via Encore...I did get it running by reinstalling the whole of Production Premium. Took well over an hour out of my day, so I'm not entirely happy with Adobe right now. The planning and QA of these installation packages is not up to the level that I would expect from Adobe.
Thanks for the info. It helped a lot, but there shouldn't have been issues in the first place. sigh
I have tried for more than three weeks to get this working... I have read and performed all of the recommended actions on this forum and Creative Cow including the following:
I had CS3, worked great..
Installed CS4 without uninstalling CS3, Media Encoder fails to launch from Export in Pr and if I manually launch Media Encoder there is no entry in the queue. If I export in Pr with Media Encoder Open an entry is made in the ME queue. Start the Queue and get the familiar "File Not Found" in the log.
Uninstalled CS3, not having seen this forum note, but thinking that would solve my problem. It obviously did not.
So, after researching I have now completely removed ALL Adobe products twice and installed and reinstalled CS4 three times. I updated to 4.0.1 and it still did not work.
I have now attempted to reinstall over the 4.0.1, but I am unable to get the update to 4.0.1 to work because the updater thinks everything is up dated.
Any help would be greatly appreiciated, as I have been unable to create any output except DVD.
I am running Vista Home Premium w/ Service Pack 1
Intel Q6600 Quad Core Cpu, 3 Gig Ram, over 150 Gig Free of HD
Am so annoyed!! I'm having this issue as well. I have CS3 Master Collection, installed CS4 trials. Now exporting video from Premiere throws errors just before the file completes.
The CS4 trials have been uninstalled, I tried repairing the installation, tried uninstalling all of CS3 and re-installing.. like 3 hours later.. it's still doesn't work. The same error.
I paid a lot for CS3, was considering an upgrade to CS4, but with problems like this, and no fix available.. I won't be upgrading to CS4. Not only that but I'll be recommending people stay as far away from Adobe products as they can.
Increasing frustrations is the fact there's breaking development in the tech industry that I was creating video for. Now I can't.. a very unhappy customer.
Adobe you charge a lot of money for your products, part of that cost should go to support, so far all I'm seeing is thread after thread of problems with your software that go unanswered.
>so far all I'm seeing is thread after thread of problems with your software that go unanswered...
...except by other users in this User-to-User forum.
This CS4 issue with media encoder seems indeed caused by files/preferences of earlier versions. But just re-install CS4 did not work for me:
first try: Remove all CS3, install CS4 >> media encoder failed.
second try: Remove all CS3 with preference folders, registry; install CS4 >> media encoder failed.
third try: Make a new user account in Vista and run under this account >> worked!!!
So, in my case media encoder still tries to use some old settings/preferences and cannot run a new timeline. (It basically cannot handle the prempro project file.) I now kept the new user account and threw away the old one; I couldn't find which settings confused the encoder.... It works now.
I am again very surprised how unstable Adobe made this product. I had similar issues in the past; esp. with Vista. Maybe Microsoft is to blame too, but other video products seem to be tested better or are far less fragile. Luckily I had just a trial version which I will remove again; not worth spending so much money on.
Also surprising to see that Adobe has no official fix although this issue has been on the internet for months. And it's a serious issue. It basically makes prempro useless.
(and it's a pity, because I really like the product, when it works....)
Update on this thread, from the Premiere Pro 4.0.1 Readme:
Uninstalling Adobe Premiere Pro CS3 after CS4 is installed will result in AME exports in CS4 to fail with Could not read from the source. Creating a shortcut named Premiere alongside the dynamiclinkmanager.exe that points to the Premiere.exe will fix the problem.
>Uninstalling Adobe Premiere Pro CS3 after CS4 is installed will result in AME exports in CS4 to fail with Could not read from the source. Creating a shortcut named Premiere alongside the dynamiclinkmanager.exe that points to the Premiere.exe will fix the problem.
Does anyone understand this?
If you were an Adobe Premiere programmer you would understand it. Same with the program called Premiere CS4.
>Does anyone understand this?
1. Open a Windows Explorer window and navigate to the folder that contains "dynamiclinkmanager.exe"
2. Open a second Windows Explorer window and navigate to the folder that contains "Premiere.exe"
3. Arrange the windows side by side.
4. Right-click on "Premiere.exe" and drag to the first explorer window, targeting between the files so as to avoid any specific file.
5. Release the right-hand mouse button.
6. Select "create shortcut here" from the pop-up menu.
PremiereProPedia ( RSS feed)
- Over 300 frequently answered questions
- Over 250 free tutorials
- Maintained by editors like you
Here are the missing details. Thanks Eddie.
- c:\Program Files\Common Files\Adobe\dynamiclink\ is where the first dir is (assuming you installed on C)
- c:\Program Files\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe is the file you need to make a shortcut of
- You can't drag/drop to the first dir (in most cases), but you can right-click the exe, create a shortcut right there, and then drag to the other folder... and say yes to the MS prompts...
And it STILL doesn't work. Oh, I guess I should also:
- backup all data
- reformat hard drive
- re-install windows and all my apps
- install CS4
Yep...thats real simple Eddie.
Beware: "Aliens have landed on planet earth and they speak a foreign tongue"
Have read all those information.. but is there a solution? I only read the lines that people done things but it didnt work..
Please help.. this problems gets me.. grrrr
I from Germany. My English is`nt good. But I think, i can understand the problem, and I think, I have the same.
Ich had Premiere CS3, than I install the testversion of premiere CS4. Than I buyed the fullversion of production premium CS4. The uninstallroutine CS3 was poor. I have than make with the new number the testversion to the fullversion.
All the programs war ok. But if I want with premiere CS4 exported a Videofile, which I befor had cuttert, so I became the notice, 21.12.2008 11:49:58 : Kodierung nicht erfolgreich
Lesen von der Quelle nicht möglich. Prüfen Sie, ob diese verschoben oder gelöscht wurde. English: Kodierung not successful. Read from source not possible...."
By this way: I have trying, to uninstallthe program CS4, but it is`nt possible. I gave the order with "software", "uninstall programs", Adobe pruduction premium CS4", "You want to uninstall?" Yes - but than happens nothing!
Can me help somebody? Bernd , Kassel, Germany
I installed Premiere with Encoder on Xp pro. Did the clean install after uninstalling CS3 and recieved the same "could not read source" errors. Then tried creating a new user for XP and it worked perfectly.
Well, First I removed CS4 premiere pro (all its things) than I have removed half of my CS3.. meaning.. premiere pro, encore, flash and AE.. actually everything what could be used in video, meaning film.. so not illustrator, dreamweaver and photoshop.
Than I rebooted, and reinstalled CS4.. and IT WORKED!!!
Now I have that little question.. If I put back AE CS3.. would that conflict with CS4?
I noticed when I used premiere CS4 and it failed with the Media Encoder. I tried to import the CS4 premiere pro file into premiere pro CS3 but that failed..somehow CS3 refuses to read that project.
So my question is.. Does CS3 AE works with CS4. Asking this infront, before re installing AE CS3, this as I dont want to get back into that situation.
Thanks in advance for helping me out here!
> I tried to import the CS4 premiere pro file into premiere pro CS3 but that failed..somehow CS3 refuses to read that project.
Duuhh! I have a Word 2007 DOC file and AMIPro does not open it.
Dont know what you mean by Duuhh!.. A normal Premiere Pro project.. made in CS4.. imported into CS3 didnt open in CS3..
Maybe you could explain me the HMMM thing as I think you are very good..
Anyway.. the mean question here is.. does AE cs3 works with PremierePro CS4
There is no backward compatibility between versions. PP CS3 projects may open in PP CS4, but PP CS4 projects will NOT open in PP CS3. AE CS3 can be used stand alone. No DL, no to and fro.
AWw ok ty for your answer.
Than I will install it back on my pc again.
I have removed AE CS3 because I read in this forum that AE also could cause a conflict with the Media encoder. But as you stated its a stand-alone program than I can install it again and use it (import it) to my CS4 premiere pro
Thanks for answering and wishing you a Merry Christmas
>Duuhh! I have a Word 2007 DOC file and AMIPro does not open it.
If it has the .docx extension, then neither will any other earlier version of Word open it either.