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Only if the cause can be established, and that is a wild guess with the details provided. Start with a link to the results of DXDIAG, saved as a .txt file and a screenshot of Process Explorer, project settings, codecs in use and OS, video card/drivers and disk setup.
Thanks, here is the link to my system diags:
A number of observations from the DXDIAG file.
1. The ATI driver, although from October, may have been updated to the November version. I haven't checked whether that applies to the Vista Ultimate 64 driver.
2. It will not have anything to do with your problem, but why have you partitioned your C drive?
3. Did you happen to install Nero or Cyberlink just prior to your problem or have they been there a long time when everything was working OK? Same for Sound Forge?
4. Do you use Prodad Mercalli anywhere in the project? Is the plug-in updated to the latest version? I heard some complaints even about the latest version for CS4 4.01
5. Why the Canopus codecs? I did not notice Edius on your system.
Can you still put up a link to the screenshot of Process Explorer, showing all running processes?
And thanks so much for your willingness to help:) Let me address your points:
ad 1. I'm somewhat reluctant to upgrade my ATI driver, since the current one is the first version that works well in Theater mode, i.e. lets me use my 50" HDTV as the secondary monitor for both previewing from my NLE (Vegas, Edius, and now Premiere CS4), AND play commercial BD disks full screen - but I'll create a restore point, and update it for with the newest one
ad 2. My C: drive is partitioned because I'm dual-booting XP 32bit and Vista x64; the third partition is where I keep data (common to both OS'es, like mail, downloads, my documents etc). Of course, I have also two RAID0's for my EX1 video sources, scratch folders, etc.
ad 3. Nero I only have the Showtime installed (does well with BD disks and my own media); Cyberlink came with my LG BD drive - both have been just OK before Premiere install
ad 4. I do have Mercalli installed indeed, but only have used it in Vegas and Edius; never actually went that far with Premiere as it would crash on me, anyway :(
Please understand my position; I'd like to test the Premiere CS4 as it's supposed to be capable of features I'm lacking in Vegas, which so far has been my main NLE.
Regarding Process Explorer - I'm afraid I don't know what you mean exactly; Task Manager would be OK?
The Sysinternal Utilities
are useful for troubleshooting and optimizations. This is the whole collection, the utility I asked for is Process Explorer. Extract that file to C:\Windows. Before you do that check that Vista 64 is supported, because I'm not sure. You can use it instead of Taskmanager and it gives a lot more info.
If you are trying out CS4, and you have the trial version make sure that you try it out with SD DV material, because the trial does not support any MPEG flavor.
Thanks again, Harm.
Indeed, I'm testing the very basic functionality of the trial version.
Here is my Process Explorer log:
Just to try to locate the problem, can you kill the following processes or process trees:
1. Catalyst Control Center
Just temporary to try to find if one of these causes the problem. My initial suspicions are reflected in the order of the above list. Start with all of these killed and then re-enable them one at a time. The purpose is to pinpoint the culprit and is time intensive without guarantees for success, but I have nothing further at the moment.
Before starting this debugging, can you repeat this dragging behavior in a new DV project, just to be sure that your project is not corrupted.
nothing helps. I restarted Vista in a special environment I prepared without any non-essential processes, and set up a new DV project. The very fist moment I left-click an object )clip, filter, etc...) in order to drag it, Premiere just dies.
Are you using the Windows vista theme? If so disable that and use Classic Windows theme. This helped me.
Tried it; didn't help.
I must say I'm utterly frustrated. My Vista installation is clean and efficient; in fact I'm one of the very few Vegas users who never suffer from Vegas 8.0c and 8.1 (64bit) crashes. Same with Edius 4.6.
My Premiere CS4 installation is unusable. I realize this is not a program "feature"; just some compatibility problem.
Apart from notoriously crashing when I try to drag/move objects, I've noticed project open sometimes without any Sequence - I need to double-click Sequence1, or create new one.
Also, sometimes a clip would not display (or even build the peaks of) its audio.
What is it ??!!!
Are all your drivers up to date? What video card are you using?
Everything about my system is available under the links in my earlier post.
I have installed the trial under XP (I'm dual-booting), and there I have no this kind of problems. But - apart from the different OS - the other applications running are basically the same. What do you advice me to do, in order to make it work under Vista?
What happens under Vista 64 if you completely remove the ATI CCC and drivers, reboot and then install only the ATI drivers? ATI have an uninstall utility to completely remove it. Have you tried under Vista without theater mode, maybe even only with a single screen? I know you want that for the 50" display, but I'm trying to find the cause of this. It may be that the XP drivers do not cause any interference, but the Vista drivers and CCC do cause this strange behavior.
It may not help, but in the past the iPoint software caused erratic behavior. Do you have the latest version?
I remember having this problem happen to me in CS3 when editing a feature. It was hit or miss. I had a AMD 3000+ dual core at the time. Now that I've got a quad 9550 Intel it never happens to me anymore. I know that doesn't help much....
I reinstalled with Intellipoint AND ATI CCC/drivers disabled. Nothing changed, only it's even worse - now any project won't open...
Except for those created under XP. But when I try to drag anything in them, the same crash....
Thank you Adobe; I'm staying with Vegas.
Why do you need to run under Vista if it runs fine under XP?
Because I have 8GB of RAM, and I AM using it - if not with huge projects in Vegas 8.1 64bit, then at least being able to run several instances of several applications at once.
What, do you think I'd give it up to be able to run this "software"? Not until it's ready for my needs.
BTW, does anybody at all run Premier CS4 successfully under Vista x64, on a genuine Intel quad?
"BTW, does anybody at all run Premier CS4 successfully under Vista x64, on a genuine Intel quad"
I do and it even works most of the time even with it's annoying quirks (The damn 24p extra step is really annoying though especially in AE)
This is my last chance, if anyone from Adobe technical ssupport is reading this, here is my Adobe Support Advisor ticket, sent right after the crash:
Man you should just stay with Vegas maybe the next CS4 patch will get you working. Nobody from Adobe is gonna help you on the user forum. Submitting a bug report and calling tech support is all you can do?
You didn't buy it right? Just call it a day or return the product before 30 days.
Yeah...Josh. Sure thing :)
But let me go back to the merit. Interestingly, some dragging operations DO work - such as extending clip my moving its edge, or even dragging keyframes !!!
Why simply dragging clips in the timeline, or dragging an FX onto a clip, DO NOT work - beats me...
PS. Oh, and Josh - yes I do expect the Adobe engineers lurking into this board. I still hope they will recognize and address the problem; after all hey might steal a customer from their competitors....
Also interesting is that it's only "Selection tool" dragging that crashes Premiere - I can do timeline edits using Slip and other tools just fine.
I guess this excludes the graphics card/mouse drivers a potential conflicting resources, don't you think?
Could anyone surface who has had similar problems with Premiere? I like so many things about the CS4, I'd really like to be able to try it out ....
Anybody at all?
It seems I must have some software installed on all my machines that conflicts with Premiere CS4, as the same behaviour (no dragging possible with "Serious error" crash) I'm now having on my Vaio laptop (Vista x32). But what can it be? Vegas? Edius?
On my main, dual-booting machine, Premiere runs fine under XP but crashes under Vista x64.
On my laptop, Premiere crashes when dragging assets under Vista x32 (Ultimate).
This is such a serious bug it seems incredible no one can confirm it!
PS. What's interesting, the Premiere Elements run fine on the same laptop...
I'm eating my own words - just checked and discovered that Premiere Elements 3.0, which came with my Vaio bundle, also crashes when dragging assets! Now, this is weird - I don't think it did when I tried it a couple of months ago (never actually used it, as I have the fully functional Vegas Pro installation running on either my PC or laptop).
So, it could be some latest patch from Microsoft has rendered my both Vista installations (32 AND 64bit) incompatible with Premiere - and NOT just CS4... Incredible!
Adobe, please wake up :)
>So, it could be some latest patch from Microsoft has rendered my both Vista installations (32 AND 64bit) incompatible with Premiere - and NOT just CS4... Incredible!
Adobe, please wake up
Why should Adobe wake up? It sounds like a Microsoft thing to me!
"Why should Adobe wake up? It sounds like a Microsoft thing to me!"
It might sound like that to me as well, if anybody else confirmed this behaviour on their Vista systems...
Besides, it's any software application vendor's responsibility to be compatible with industry standard OS, and not the other way around, don't you think?
And last but not least: in large applications like NLE, there usually exist a couple of ways to perform certain actions (mouse action, keyboard shortcut, or menu selection). Why is dragging the only way to get an FX into the Effect Controls pane beats me (or am I missing something?)
are you using any kind of mouse software? you might want to uninstall that if you do and just use windows drivers. From the sound of it, or lack of it, you seem to be the only one with this issue.
>it's any software application vendor's responsibility to be compatible with industry standard OS,
As said before you seem to be the only one with this problem, so I think we can assume adobe is compatible with os.
Look elsewhere on your system for conflict. check event viewer log, etc.
I've got PPro CS4 on Vista 32 and 64, and I.m not having that problem on either system. Sorry!
Yes, the graphics card and mouse drivers have been the first offending candidates to me as well. But replacing both with generic Vista ones didn't help.
What's more, my x64 installation (desktop) uses ATI and Microsoft mouse, while the laptop (Vista 32bit)- nVidia graphics, and Logitech mouse...
You know what?
It is above my comprehension how it's possible that a serious software package may simply fail to function on my clean, and otherwise fully functional, industry standard OS.
And that nobody offers any explanation of the fact!
that's because your clean, and otherwise fully functional, industry standard os machine is appararently the only one that has the problem.
The only suggestion I can offer at this point is to wipe your system drive (after backing up of course) and reinstall windows, etc.
Real long shot here.
Long time ago Premiere used to have issues with "overlapping windows /panes". They caused crashes and freezes when mouse dragging.
Piotr, you're not the only one having this problem. I have the same 'drag & crash' problem using CS4 Premiere on my Dell Quad-core machine. I gave up and went back to Pro 2.0 to complete a project today. I've never had CS3 version on my Dell, but I've never had trouble with earlier versions.
Thanks for speaking up, Michael!
I've given up, as well - I have this problem with CS4 and Elements, on both my desktop (x64), and laptop (x86) Vista...
Would you be interested in doing some research with me? I mean, if you e-mail me with your system specs, locale settings, installed software, graphics, mouse subsystems etc - we might find out some "common denominator" to our systems, that might render Adobe unusable (yes I'm saying Adobe, as my Encore also crashes when dragging - not just Premiere).