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We all know crashes can be very frustrating so I don't know whether this will encourage you or not - consider that other people are importing files. Keep in mind that this forum is a concentration of problems so if that is all one reads, one might conclude CS4 can't do anything.
Don't be too hasty to ask for your money back; if you give enough details somebody somewhere just might be able to explain why you experience file import crashes.
If you will tell us the details of the files that you are trying to Import (the more details, the better), it is likely that the problem lies in the Assets, themselves and not in PP.
If you are unsure of these details, www.headbands.com/gspot will provide you with a free utility to gather almost everything about your files, and also survey your system for necessary CODECs.
Depending on what these files are, it is also likely that almost any NLE on the market will have some sort of problem with them. They may not crash, but problems will exist.