1 Reply Latest reply on Dec 10, 2008 10:58 AM by (akunkel)

    Premiere CS4 Trial installation error

      Hello,

      Whenever I try to install the Premiere CS4 trial on Vista Ultimate I get an error dialog at the Loading Setup window that says critical errors were found in setup please see the setup log file for details. Then the installer exits after hitting OK. Any ideas where this setup log resides so I can try to figure out what the problem is?

      Thanks,
      Andrew
        • 1. Re: Premiere CS4 Trial installation error
          Level 1
          O.K. I found the error log and following are some excerpts from the log that mention errors. It does not help me at all. Does anyone have any ideas what the problem is?

          Thanks,
          Andrew

          Updating media info for: {645E316B-8123-4469-83FD-7BA0523040DB}, Effective: {645E316B-8123-4469-83FD-7BA0523040DB}
          Ignoring original data since install source is local
          Type: 0, Volume Order: 1, MeInstallation result: 0
          [ 10588] Wed Dec 10 13:38:53 2008 ERROR
          Log of: object
          isRunning {string}: 0
          percentComplete {string}: 100
          message {object}: [object Object]
          Log of: object
          code {string}: 0
          args {object}: [object Object]

          [ 10588] Wed Dec 10 13:40:48 2008 INFO
          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
          END - Installer Session
          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

          ProductIcon specified for project. Using icon from C:\Users\Andrew\AppData\Local\Temp\{21EEB50A-C615-4B7B-928B-4262121A7C78}pr_app_icon.png
          ProductIcon specified for project. Using icon from C:\Users\Andrew\AppData\Local\Temp\{957FF71A-BD6D-4313-9214-9CBBD718A785}pr_app_icon.png
          [ 20812] Wed Dec 10 13:38:57 2008 FATAL
          Critical errors were found in setup
          TypeError:'undefined' is null or not an object
          Please see the Setup log file for details.
          [ 20812] Wed Dec 10 13:40:48 2008 INFO
          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
          END - Installer Session
          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*