7 Replies Latest reply on Jan 22, 2009 1:21 PM by (William_Bailey)

    Crashes during loading

      I have an upgrade of CS4. I have a top speed PC. I have to start by loading premiere 4.2 then adobe pro v 1 and then CS4. I have loaded it three times onto this PC successfully but when i try and run cs4 it quits halfway through loading. When I try and delete it - i get an error message telling me that photoshopserver.exe is running - which it is not. After a number of attempts i can delete to attempt andother loading. Is it possible that the discs are corrupted? If not do you have any suggestions. Premiere pro V1 loads and runs without error.
      with thanks

      Will B
      System Information
      Time of this report: 1/19/2009, 21:44:35
      Machine name: STRIKERII
      Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
      Language: English (Regional Setting: English)
      System Manufacturer: System manufacturer
      System Model: System Product Name
      BIOS: Phoenix - AwardBIOS v6.00PG
      Processor: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz (4 CPUs)
      Memory: 3070MB RAM
      Page File: 345MB used, 4610MB available
      Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 9.0c (4.09.0000.0904)
      DX Setup Parameters: Not found
      DxDiag Version: 5.03.2600.5512 32bit Unicode

      DxDiag Notes
      DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
      Sound Tab 1: No problems found.
      Music Tab: No problems found.
      Input Tab: No problems found.
      Network Tab: No problems found.

      DirectX Debug Levels
      Direct3D: 0/4 (n/a)
      DirectDraw: 0/4 (retail)
      DirectInput: 0/5 (n/a)
      DirectMusic: 0/5 (n/a)
      DirectPlay: 0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow: 0/6 (retail)

      Display Devices
      Card name: NVIDIA GeForce 9600 GT
      Manufacturer: NVIDIA
      Chip type: GeForce 9600 GT
      DAC type: Integrated RAMDAC
      Device Key: Enum\PCI\VEN_10DE&DEV_0622&SUBSYS_82A21043&REV_A1
      Display Memory: 512.0 MB
      Current Mode: 1024 x 768 (32 bit) (60Hz)
      Monitor: Plug and Play Monitor
      Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
      Driver Version: 6.14.0011.8120 (English)
      DDI Version: 9 (or higher)
      Driver Attributes: Final Retail
      Driver Date/Size: 12/26/2008 00:08:00, 6168960 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp: n/a
      VDD: n/a
      Mini VDD: nv4_mini.sys
      Mini VDD Date: 12/26/2008 00:08:00, 6301344 bytes
      Device Identifier: {D7B71E3E-4562-11CF-4B6C-A9A200C2CB35}
      Vendor ID: 0x10DE
      Device ID: 0x0622
      SubSys ID: 0x82A21043
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A