It seems that there might be some gremlin in the licensing module. The PS CS4 board has several similar instances. I do not know exactly what the problem is, but this should be an easy reset by Adobe. It has worked for the PS users and requires one free telephone call. I am with Harm on this. I doubt that many, if any, users can be of much help. The installation issues *used* to be simple and quick, but I have not had to make that call, since Illustrator 3. Have your S/N handy. If you purchased from the Adobe Store, a receipt # might come in handy too. Once your product has been verified, you'll probably be asked to enter a key, and away you go.
This happened on my wife's Mac with PS. It hosed the OS along with it and we had to take a trip to the Appple store to get things right.
When we contacted Adobe support they had a list of things we could try. In the end I opted to uninstall/reinstall PS since as it seemed like the best solution. Her Mac is running smoothly now.
Support sorted it out over the phone. I had to download a licence repair file.
They weren't able to resolve a similar problem in October when the CS3 licence went down, interetsingly.
Thks for replying.
Glad you got it working. Also interesting that CS3 suffered similar.
Is there anyone could send the address of the License repair files, please?
It's only available from Adobe Technical Support. Contact them.
Thank you!!! I'm surprised! you just reply so fast... I've never seen that
I solved that problem.
Thank you anyway.