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I had this problem, and the only way I could remedy it was to go back to a restore point before my first installation of CS4.
It appears that CS4 doesn`t like what it finds when re-installing.
PS If you have CS3 installed, uninstall before installing CS4
Did you run MSICUU2 utility additionally to Cleanupscript ?
I remember it helped me out
I am experiencing the same problem with a fresh install of Windows Vista on a new hard disk with ALL of the MS updates applied. I installed itunes and MS Office 2007 prior to CS4. ???
Yup, already did. But I assumed I wasn't going to get a response over the weekend :)
I followed the instructions on:
There was only a step to install the windows cleanup utility and it implies this is needed by the adobe script. So I didn't try running the windows utility on its own.
So far I managed to get the install to work by performing a custom install and deselecting Device Central (doesn't seem like it provides a critical piece of functionality unless you're doing mobile development).
Also - I did a clean OS install on a new machine and tried running the default install. The setup didn't crash although a dialog came up about 1/3 of the way through complaining that something couldn't be installed. After clicking on continue it appears that only the premiere pdf files weren't installed (evidently because I didn't have adobe reader installed on this machine first). Evidently it appears that there's gunk on my main machine that is making the installer unhappy.
I just saw this thread and seem to be having the same problem.
I just tried (uninstalling and running the cleanup utility, and now I can't setup the production suite anymore! This is very frustrating. I pay for this program, have a ton of work to do, and now i can't re-install it?????!!!
It says "setup has encountered an error, please contact adoabe for support"
I can not afford to re-install my OS as I am working on a feature film and can't afford to lose anything.
Can anyone help?
Contact Adobe seems a very good suggestion. No need to double post.
I fixed it! Open regedit>Search for "adobe setup", delete all associated strings attached to this. Worked for me!
Hope this helps others.