1. Can you open a new sequence without crashing?
2. If you can't, then close Premiere (if you happened to open it up after the crash) and go to My Documents\Adobe\Premiere Pro\4.0\Layouts and delete all the files in that folder. Restart Premiere. Let us know what happens.
Thanks for the quick respones! I did as advised - same result.
Compliments!! On a lean and mean machine, a properly documented question and your own efforts.
It appears that the AVI in the project is not a standard DV resolution and has non standard sound. Can you try a standard DV project with a regular DV AVI clip? It may be that the current clip with 640x??? resolution and 11KHz sound is causing the trouble.
> "...Compliments!! On a lean and mean machine, a properly documented question.."
Harm: Shouldn't he win something substantially more tangible, as opposed to mere cyber-compliments?
Thanks for the compliment. I decided to create a separate disk just for Premiere. I boot to another disk for "regular" work (MS Office, etc).
PPro now crashes when I create ANY project - almost immediately after clicking OK on the New Sequence panel (tried DV-NTSC, Std, Wide, HDV etc. I can see for the brief moment when PPro comes up, that it has the Sequence put into the Timeline windows, as I expected. I also tried renaming Sequence 01 to something else with the same result. I have been using PPro 2 and had not "updated" to CS4 until now. I am a hobbyist, and bought a Canon HV30 to start doing HDV (hence CS4).
I managed to grab a sceen snap in the 1/2 second before PPro crashed, and have posted it here:
As you can see, it has what I normally got in PPro 2 - the Sequence embedded in the Timeline window, which seems to make it crash.
All I'd like to "win" is a stable PPro CS4!
1. I disabled ALL video and audio codecs in the registry. Result: same crash.
2. I booted to my "regular" Win XP SP3 installation disk and installed PPro CS4, Encore, AME, etc. Result: same crash.
The crash report that you posted says the crash occurred during an OpenGL instruction. This means that there is a problem with OpenGL in your current graphics card drivers. I would suggest you do some research online about your graphics card model and its OpenGL 2.0 support. Perhaps there are others out there with similar issues in other OpenGL based applications.
Here are a few more troubleshooting tips you can try, if you still have the strength for it. I'm sorry you're having such a hard time, but we'll try to get you through it.
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Hmmm. Another nVidia card issue...
Is that a dual boot approach or a physical swap of disks? I assume you have full administrative rights. There have been a number of people with some problems with the nVidia 8800 cards. Your driver is from September. Did you try a newer version? When uninstalling and again installing, did you run the Adobe clean script utility and the Microsoft Clean Up utility, with what level and with reboots after each step?
I suppose it's called dual-boot. I change the BIOS to boot from either the 500GB disk (used for everyday tasks) or the 1TB disk that has CS4 on it.
Regarding nVidia, I hadn't realized they had a new driver (Jan 22) so I downloaded, installed and tried PPro - same crash.
I then uninstalled CS4 yet again using RevoUninstaller, which cleans up 99% of the leftover crud from an uninstall. Then I used Fix-It to clean the registry of anything that said Adobe on it. Then ran the Adobe Clean-Up Script - it found "no sessions", then ran the Windows Install Clean-Up and here is the screen snap of that:
I then reinstalled just PPro (Encore and associated pgms) again and still get the same crash.
Any other information I can provide that might help to sort this thing out?
Howard, does the same happen when you turn off OC?
You really have a clean system, sufficient disks with enough space available, no resident processes to hamper a normal start-up, updated drivers, effectively removed and reinstalled CS4, so I start to wonder what may be causing this. Maybe the overclocking? Can you post a screenshot from Speedfan, showing the voltages on the various rails of your PS and the temperatures of the different components?
Try changing the 3D image settings in the Nvidia control panel. There are 3 radio buttons and a slider from which to choose. Maybe you'll find a combination that works.
Just a guess - do you have any VST plugins installed?
Jeff - I can't find any radio buttions/slider for 3D image settings. Here are the snaps of the nVidia control panel (top panel, and after scrolling down:
I don't believe I have any VST plugins... how could I tell? When I first started this process, I wiped this disk clean, and installed Win XP SP2, then tried to install CS4; it said it wanted SP3, so I installed Norton Internet Security 2009, cranked up the internet, and d/l, installed SP3 and associated patches. That's about all I've done.
Harm - I went into the BIOS and removed the overclock (back to 2.4 GHz) - still crashes. I've got a 2 Speedfan snaps (Readings and SMART pages) here (at 2.4GHz):
I DO appreciate you gentlemen's help!
Do you happen to have a Seagate 1 TB disk?
Two further remarks,
Could you try to copy a short clip from the 1 TB disk to another and try that clip in a new project, just to make sure that the 1 TB disk is not at fault here. I think that for a relatively new disk the number of ECC errors and seek errors appear high, which in turn can lead to sub-optimal fitness.
>I can't find any radio buttions/slider for 3D image settings.
It's under "Adjust Image Settings With Preview".
I'd wipe Norton completely off the system and see if that helps. Probably not, but might be worth a try.
>I'd wipe Norton completely off the system and see if that helps. Probably not, but might be worth a try.
I wouldn't. Norton Internet Security 2009 is the leanest, fastest, least intrusive security suite I've ever tried. As of last year, Norton's anti-virus detection and removal was better than anyone else's.
When I decided to switch away from ZoneAlarm last year (actually at the end of 2007), I tried ESET, AVG and Kaspersky, all allegedly tops in the field until NIS 2008 came along. And NIS 2009 is better still. My favorite feature is the "smart" firewall. Rather than me having to make a rule about every program and module's Internet access rights (or even just having to approve or deny each request), the NIS 2009 firewall already has a really good idea about which programs should be allowed to access the Internet and which ones shouldn't. Much, much less work for me.
Here's some perspective: in 2001, I wiped my hard drive clean and did a complete OS reinstall just to get rid of Norton's bloated and intrusive anti-virus and disk maintenance programs. At the time, I swore that another Symantec product would never be allowed anywhere near a system of mine. It says a lot about how much they have improved since then for me to use NIS 2009.
Thanks. I will check NIS9 out.
Regarding Norton 2009: like you Jim, since 2000 I avoided Norton like the plague it was. After reading reviews of Norton 2009 - and testing it - I find it to be the best AV out there. That being said, I was not planning to install it on my PPro partition, since I wanted to avoid connecting to the internet at all. With all the problems I've been having installing, I had to use the web, and hence installed norton 2009 first. I will remove it and disable web connectivity once I get things sorted out completely.
Harm: I do indeed have a 1TB Seagate, and I noticed the high seek error rate as well, but don't really know what "Hardware ECC Recovered" means. I checked the other 3 Seagates disks (2 500's and a 750 and they all show better fitness). Is there a program that can test and fix these errors?
In the Speedfan readings, when you say the voltage is pretty low on the +12V side, should it be very close to 12volts? The Speedfan reading was taken with the BIOS set back to all default values, so I'm not clear as to why or if the 11.30volts should be closer to 12.
And FINALLY (ta da!) I was able to successfully install and run PPro CS4! I downloaded the trial version from Adobe.com, put in my serial, and it worked! There must be a problem with my CS4 Production suite media. I will contact Adobe and see if I can get a replacement.
THANK YOU ALL, Gentlemen!!
Howard, it may be worthwhile to visit the Seagate site and look for a firmware update for your disk drive(s). Seagate has acknowledged that there were serious problems with the firmware on their disks, not only the 1 TB model, but also on the 500 and 750 GB disks. There have been large number of disks returned because of these problems. The latest firmware is believed (at least by Seagate) to solve these problems.
Thanks for the Seagate tip. I checked with Seagate website and my 1TB disk is model ST31000340AS. According to Seagate, if the first digit in 340AS is a "3", which it is, the firmware should be "fine".
I've twice run extended SMART tests, and the results always come back with "fine". I'm going to run Fix-It Disk Fixer and see what that shows. I recall buying a Gibson Research program that did some disk magic but I don't know what I did with it. Well, we'll see; it won't be the first, second or third time I've had to send back disks under warranty.
Did you ever solve this? I'm getting the exact same thing.