2 Replies Latest reply on Feb 3, 2009 6:10 AM by Eddie Lotter

    Freeze on Export to Media Encoder

      I am starting to get really nervous. After a rather frustrating Adobe support call, I am now staring at the TechNote on Freezes in Vista for PP CS4. They all look scary options. So before I try any, I thought I would try here.

      FYI, I am not an overly confident computer user. Just enough to get into trouble. I am also not an editor, but I am editing work projects. I am an ex Avid user.

      Thank you for any assistance.

      Issues:
      1. System hangs/freezes when I go File>Export>Media. (I can send to Encore though via the link.)
      2. System hangs/freezes doing anything after 2 hrs of having PP open.

      System: (pls let me know if you need more info than below).

      ------------------
      System Information
      ------------------
      Time of this report: 1/29/2009, 17:42:48
      Machine name:
      Operating System: Windows Vista Home Premium (6.0, Build 6000) (6000.vista_gdr.080917-1612)
      Language: English (Regional Setting: English)
      System Manufacturer: Hewlett-Packard
      System Model: HP Pavilion dv2000 (GG194PA#ABG)
      BIOS: Ver 1.00PARTTBLh
      Processor: Intel(R) Core(TM)2 CPU T5300 @ 1.73GHz (2 CPUs), ~1.7GHz
      Memory: 2046MB RAM
      Page File: 1155MB used, 3168MB available
      Windows Dir: C:\Windows
      DirectX Version: DirectX 10
      DX Setup Parameters: Not found
      DxDiag Version: 6.00.6000.16386 32bit Unicode

      ---------------
      Display Devices
      ---------------
      Card name: NVIDIA GeForce Go 7200
      Manufacturer: NVIDIA
      Chip type: GeForce Go 7200
      DAC type: Integrated RAMDAC
      Device Key: Enum\PCI\VEN_10DE&DEV_01D6&SUBSYS_30B2103C&REV_A1
      Display Memory: 301 MB
      Dedicated Memory: 29 MB
      Shared Memory: 271 MB
      Current Mode: 1280 x 800 (32 bit) (60Hz)
      Monitor: Generic PnP Monitor
      Driver Name: nvd3dum.dll
      Driver Version: 7.15.0010.9759 (English)
      DDI Version: 9Ex
      Driver Attributes: Final Retail
      Driver Date/Size: 1/14/2007 02:40:00, 3055616 bytes