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You shouldn't lose any of your work or plug-ins if you uninstall/reinstall.
You also might want to update your XP to SP3.
I'm not sure why this is happening to you with you computer specs, particularly on such a short project.
You can try clearing your preferences (holding down the left Ctrl+Alt+Shift keys as you launch the program). You can also go to Edit/Preferences/Media Cache and clear your Media Cache.
You might also try doing some routine things to clear all the invisible junk off your system. You'll be surprised how many hundreds of megs of there are!
Hopefully, that will help somewhat.
Thanks. I did many of the things including reg clean with EasyClean, Antivirus check, Ad-Aware check and defrag (was not needed). I had delete everything under "Media Cache Files" and "Adobe Premiere Elements Preview Files" (render files). Still was no help.
RE: Ctrl+Alt+Shift keys. This doesn't work for me. It opens the PROPERTIES window for the PE4 shortcut. I saw in another post that stated it was the Ctrl+Shift (no Alt) keys and I have tried this with no results.
For future reference, was that as a typo or is Alt key needed as well to clear the preferences?
What fixed it for me was uninstalling and reinstalling. Just thought I would share that with anyone else having the same issues.
I am having the same problem.
trying to burn a video to dvd and it gets to 95% then tells me I have an error. I tried exporting and importing with the dvi thing but it does not work because I want menus on my video.
this is the very first project I have tried on here so I am quite frustrated. I also tried to burn it to a dvd folder but got the same error message I think I will try to re install the program and see if that works.
I don't know what else to do.
Your problem is likely different and with a different solution, Belle. Please start your own thread.
Mark, yes holding down Ctrl+Alt+Shift is the correct way to clear the preferences. Sometimes you have to start the program launch first and then hold down those three keys as it launches.
You can also go to My Document/Adobe and throw away or rename the Premiere Elements folder. (Again, this won't affect any work in progress.)
If you have a rewritabel disk, this problem can be isoalated. To me it seems like this is a case of one corrupted frame or clipo lrather than the entire movie. If it is just 3.5 Mins, Break it into havlf (save the project with a different name) and Burn both hlves. This Process if repeated a maximum of Seven times ()each less time consuming than last) will point you to the one frame or clip which is giving trouble.
This is not easy but the most logical approach to fixing the issue.
Well, this problem has come back 2 projects later. My current project is similar to previous projects except that I am working with HD video clips (m2t files) from a Sony HC7 camcorder.
Total project length is only 12 minutes and the project renders just fine. But when I select "disc" from the share menu PE4 either crashes (exits without a trace) or I get the Windows error message stating the program is being shutdown.
My specs (same computer as back in June):
- I am running XP w/ SP3 on DELL desktop system
- Windows Update shows no updates available
- Have over 300GB of free HDD space
- running with 4GB of RAM
- I always copy to work folder and resize my images to <1000 px wide
This is what I have tried to fix the problem:
- Deleted "Premiere Elements\4.0" folder from my documents
- Held Ctrl+Shift+Alt when starting up
- Archived the project and tried again.
- I exported to AVI file and imported that to new project.
Nothing above helped.
I also use the half-life method of chopping the project in two halves to see where the error was. Then repeating... This was suggested back in June. Problem is I ended up with 8 sections and ALL caused the same issue. I tried to share to disk for previously successful project but ALL projects have the same issue.
Finally I uninstalled PE4 and did a defrag before reinstalling. This fixed the problem back in June when I originally posted the issue. Unfortunately THIS DID NOT WORK! I uninstalled and reinstalled twice with zero success.
Now I am truly stump as how to fix PE4
Anyone have any ideas?
Uninstall Quicktime, then install it again. Might be a good idea to go with the latest version, but the latest version breaks some other applications. Last known good version that I use is 7.3.1.
Thanks for the tip. I uninstalled and reinstall Quicktime. I tried version 7.3.1 first and then the latest version (7.5.5). Unfortunately it did not fix the issue.
Well, for whoever is interested, I solved my problem.
Unfortunately I am not sure exactly which this I did fixed it. I uninstalled a few small apps but those were install before the first time I had the issue. I uninstalled both PE4 and Photoshop elements 6. And I removed PE4 preferences.
Now it works again.
Any solution is a good solution, born. Glad you're up and running!