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You're saying that Windows won't recognize your camcorder, Ashley?
If so, your problem goes deeper than Premiere Elements and is most likely a hardware issue.
If you plug that camcorder into another computer, does it recognize the connection? If not, it could be a problem with the cable.
BTW, make sure that you are using a FireWire (iLink) connection and NOT the USB connection, which functions differently.
Steve thanks for the response. We actually looked at the cable & realised that it wasn't going far enough into the camcorder. My husband cut a bit of the plastic off so that more of the end went in & then it works as long as one holds it in - as if its still not long enough or perhaps something has broken inside & its not getting a full connection.
I managed to upload about 10 mins of footage physically holding it & keeping pressure on the camera - but as soon as I relax my grip it looses the connection. I have another tape with 90 mins of holiday footgae - but there is NO way I can hold it for that long !!
We will try another cable. What do you find is normally the lifespan of camcorders? This one is about 8 years old. Am I right that if we do need to buy a new one then Mini-DV tape with firewire is the best way to go to interface to Pr.El ??
Thanks as always for your help
I've never worn out a camcorder, Ashley.
I've dropped one. Retired another, when I went from analog to digital. And even had to replace the little back-up battery inside on another. But my original DV camcorder (a Digital8, no less!) is 10 years old and still works great!
I did recently retire that one too, though, so I could switch over to a more standard miniDV. And, yes, miniDV is still the way to go, if you want to edit on your home computer!