Hi I have been using elements 4 for a while and I have never had a problem. I have just spent the last 4 weeks editing a 2 hours video. I finally have it ready to export however when I export the status bar comes up and hangs on indexing ??
I have a red cross in the bottom corner which says unknown error with two files in the media cache. I have replaced them and can watch the files with no problem however I still can't export.
If you've got a two-hour video, you need to have enough free, defragmented space on your hard drive for the program to be able to render and output the file. Depending on what type of video file you're using to create your project, the program could require as much as 100 gig of free space.
How much free space is on your hard drive? When was the last time you cleared your temp files off and defragmented?