2 Replies Latest reply on Sep 13, 2008 5:08 AM by (NuffRespeck)

    Error Prompt "Format not supported......."/PE4

      When I attempt to import video files copied from a DVD to my hard-drive the following prompt appears "Format not supported/one of the necessary components may not have been installed."

      I am using Windows Vista on a HP Media Center (m7760n)computer.
      The video files have a '.gi' extension.

      Is there a work-around for this? I would surely appreciate any input. I have been through the FAQs but was unable to find anything that addresses this error prompt. Thanks!!