6 Replies Latest reply on Sep 20, 2008 2:19 PM by (John_Smith112)

    Help stupid question

      Is a video card required to run Premiere elements 3.0? My emachine T6542 has Athlon 64 processor 35000+, has a fatal error and reboots every time I run premiere. I seem to meet all the min requirements except video is integrated on motherboard.

      I get a little way into premiere before it shuts off and reboots.
        • 1. Re: Help stupid question
          Steve Grisetti Adobe Community Professional
          You do not need a video card to run Premiere Elements. However, a few effects and transitions are only available if you have a video card capable of displaying GPU effects.

          Without knowing more about your computer (what operating system you're using, how much RAM you have, how much free, defragmented space is on your hard drive, etc.), it's hard to know for sure what's going on. However, most of these problems can be fixed by updating your firmware and Quicktime, per our FAQs.
          http://www.adobeforums.com/webx/.3c057647
          • 2. Re: Help stupid question
            Level 1
            I have 2 Gig of RAM, 85 G free on hard drive (haven't defragmented in a while). OS is XP.
            • 3. Re: Help stupid question
              PeterFDuke Level 1
              Early AMD CPUs did not have a required instruction set. I forget what it is called. The readme file only talks about Intel CPUs.
              • 4. Re: Help stupid question
                Steve Grisetti Adobe Community Professional
                The Athlon 64 processor should have the SSE2 instruction set, Peter.
                • 6. Re: Help stupid question
                  Level 1
                  Fixed it. Found a post in Adobe knoledge base describing the problem. It was a conflict with an older Realtec sound driver.

                  http://kb.adobe.com/selfservice/viewContent.do?externalId=332888

                  Freeze or crash when you start on a system with Realtek HD Audio (Audition 2.0, Premiere Elements, Encore DVD 2.0, Premiere Pro on
                  Windows)

                  Issue

                  When you start Adobe Audition, Adobe Encore DVD, Adobe Premiere Elements, or Adobe Premiere Pro, one or more of the following occurs:

                  The system reboots followed by the warning message, "The system has recovered from a serious error".
                  The system displays the blue-screen error message, "A problem has been detected and windows has been shut down..." "Stop: 0X000000C5" or "Stop:
                  0x0000008E"
                  Details

                  You use a Realtek High Definition Audio integrated sound card (part of the motherboard chipset) as the primary sound card.

                  Note: This sound card is also referred to as Intel High Definition Audio.

                  Solution: Install an updated Realtek device driver.

                  Download version R1.33 (or later) of the Realtek device driver installer from the Realtek website at www.realtek.com.tw.

                  Note: Previous versions of this driver may not fix this problem. Make sure that you download version R1.33 of the installer or later, and the driver version installed is 5.10.0.5229 or later.

                  To check the driver version:

                  Select Start > Settings > Control Panel > System.
                  From the System Properties window, select the Hardware Tab and click the Device Manager button to open the Device Manager window.
                  Click the "+" next to the listing "Sound, Video and game controllers" to expand the section.
                  Right-click on the Realtek High Definition Audio item and choose Properties.
                  Click the Driver tab and verify that the Driver Version is 5.10.0.5229 or later.
                  Close the Device Manager and System Properties windows.
                  Background Information

                  Adobe Premiere Pro, Premiere Elements, Adobe Audition 2.0, and Adobe Encore DVD 2.0 require that you have a DirectSound or ASIO compatible sound card installed on the system. Early releases of Realtek High Definition Audio drivers are incompatible with these Adobe products ability to launch, and the Windows XP operating system's ability to release control of the driver.

                  Original VersionsAudition 2 Creative Suite 2.0 Encore DVD 2 Premiere Elements 2.0 Premiere Elements 3.0 Premiere Pro 1.5 Premiere Pro 2

                  TechNote DetailsLast Update: 06-02-2008
                  ID: 332888
                  OS: Windows

                  Permanent Link:
                  http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=332888
                  Products Affected:
                  Adobe Audition

                  Adobe Premiere Pro