7 Replies Latest reply on Sep 21, 2008 5:32 AM by (AlexTLF)

    Registration information is invalid

      My problem is the same as one previously posted but I'm not looking for a clean uninstall but a way forward to using software I already have i.e. Premiere Elements 1.0 and 2.0 - help please.

      To save me re-typing I have copied below the same thread previously started

      After motherboard upgrade, I can't start Premiere Elements 1.0. Gives error message "Registration information is invalid. Please reinstall Premiere Elements." Reinstallation goes fine but after computer restart, program returns same error message. When attempting to uninstall the program, the uninstallation stops at 3/4 way - gives error message "Error 14.02.Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Premiere Elements\1.0\Preset. Verify that you have sufficient access to that key, or contact your support personnel." I am the only user and have full administrator rights. I would like to manually uninstall the pogram but need a list of all the keys in the registry and elsewhere.