5 Replies Latest reply on Sep 25, 2008 3:21 AM by Steve Grisetti

    PE4 crashing

      My cmputer:-Windows XP home version 2002 service pack 3
      Intel(R) Core(TM) Quad CPU Q6600@ 2.40GHz 2.00GB Ram
      I have almost finished a film (30Mins.) when I open PE I get to when the screen goes dark as the project should open but it crashes back to my home page,the adobe symbol stays in the bottom toolbar.
      Any help Please Albert
        • 1. Re: PE4 crashing
          Steve Grisetti Adobe Community Professional
          How much free space is on your hard drive? Have you cleaned and defragmented it recently?

          Also, what is the format of the video you're using for your project? What kind of camcorder did it come from and how did you get it into your computer?
          • 2. Re: PE4 crashing
            Level 1
            Free space 38gb out off 200GB.Defrag on-going now.Do not know the format at the moment,What should I be using?Sony DCR-SR32 hard disc drive.Down loaded with programme that came with camera and then put on a DVD for storage.
            Thank you Albert.
            • 3. Re: PE4 crashing
              Steve Grisetti Adobe Community Professional
              With only 38 gig left on your hard drive, you'll definitely need to defrag that drive -- especially if your video is longer than 15 minutes or so. You should also run Advanced Windows Care to clean the junk files off your computer. (You'll be amazed how many gigabytes are there!)

              The video from hard drive camcorders require an especially large amount of drive space to process. You'd be wise to convert any of these MPEGs off that camcorder to DV-AVIs before you bring them into Premiere Elements (They'll process a lot more efficiently and put a lot less strain on your system.) You can do this with MPEG Streamclip.

              In all, it really does sound like you've maxed out your system. Hopefully you can clear and defragment enough of the drive so the program will have room to work.
              • 4. Re: PE4 crashing
                Level 1
                Hello Steve,
                Free space now 67gb,have done Windows care.I tried to start a new PE project,entered a name pressed contnue and instant back to home page.Any further help much appreciated.Not tried slip stream yet.
                Thank you Albert.
                • 5. Re: PE4 crashing
                  Steve Grisetti Adobe Community Professional
                  Try uninstalling the program and reinstalling. (You won't lose any work in progress.)

                  But, if that doesn't work, I recommend you call Adobe Tech Support. There may be something more going on on your system than we can help you with.