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Try uninstalling and reinstalling the software.
If it used to work and doesn't any more, the most likely cause is that something you've installed since, or a Windows update, has changed some basic settings.
Thanks steve. The only reason I didn't want to do that was all the stuff you have to download to get everything working again.
There is an option for turning on/off camera control. It is worth checking this isn't turned off.
In the capture window click on the little camcorder that is in the top right and select device control and make sure it is turned on.
thanks dai, I didn't know that