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> clips taken with a Canon HF100 camera
As I recall it the other person having problems with the program was also using clips from this camera. Perhaps there's some incompatibility there (not that there should be, but different camera manufacturers do seem to be using quite different AVCHD implementations).
I have used HF100 clips in PE7 with no issue. Dont have a Blu-ray burner so cant burn to Blu-ray. Our, computer specs are similar. I can edit and add effects and play back directly from the timeline without the need to render. However I do not have any background processes running and I am running on XP.
If you are getting the low memory warning on export save your project, close PE7 and re-open it and it should be OK.
I wonder whether this could be related to virtual memory settings? The other day I discovered mine were set wrong, and reverting to the "let Windows do it" or whatever it is, seemed to improve stability. Won't change anything about playback though (which is fine here anyway).
I have the same HF-100 camera and also expreience problems with PE7. It frequently crashes and runs out of memory. I have a Quad Core AMD with 4 Gig of memory and Vista Ultimate 32. I use all the latest
My first observation is that the HF-100 records in 50i or 25P.
The default AVCHD project settings is 25i. The only thing you can do is make a new preset and change it from 25i to "frames". I seems a bit more stable now..
A few days ago i started working with PRE7 on my brandnew Intel Quad core, 4 GB, Vista Business 64 bit system, and so far it is running very smoothly.
I am using a Canon HF-100 as well, so working with AVCHD files.
I did a lot of editting on a 40 minute film, using a lot of the new features. I did not experience any crashes or hangups so far.
Yesterday i exported the film to DVD (normal DVD res) and the result looked acceptable on my 42" plasma (no DVD menu, just the film). Unfortunately, the movie is 2,8 GB on disk, and PRE7 is not using the full capacity of the DVD disc. But this is discussed in another thread i believe.
This weekend i am going to try and add scene and menu markers, and aplying a DVD menu to the film...
Up until Premiere Elements 7 I had nothing but great things to say about Adobe. I was an adobe defender to the max, have all the product lines from Dreamweaver, fireworks,Flash, Photshop, you name it I have it-even the media servers and Director-but this-this bad bit of software is NOT the Adobe I know this is crap.
I've built my machine from scratch with the intent of high end media-and despite Vista and the flak-I've never had even a hiccup or a crash and I keep mine on 24/7 almost like a server.
This is the only product out of dozens I use a year that WILL CRASH VISTA. It starts with overloading superfetch, you disable that stupid program and then it overloads other critical functions-
this is by far the worst software adobe has put to market-do not buy it-it will crash
Thank you for sharing, grfujk.
If you'd like let Adobe know how you feel (instead of just telling other users, most of whom are using this product with few or no problems), click the Contact button at the top of this page.
Meantime, hope you find a solution that works for you.
Google Adobe Premiere Elements 7, Vista and Crash and then tell me how most users have few or no problems.
I didn't say few do. I said most don't. There are hundreds of thousands of copies out there, and you don't hear from the people it works for.
But it's really not a debate, grfujk. If it doesn't work for you, there are alternatives. I wish you well.
Not so "few" I fear. I've used many Adobe packages for many many years, with virtually no problems (retired IT technical support specialist). I'm reasonably familiar with Premiere Elements and have yet to get version 7 to last more than 10 minutes. How this product passed compatibility testing defeats me. The only other user I know has abandoned Version 7 as in his own words "I can't afford to spend hours fault-finding a product that should have been sorted out before release" My problem is not in the sophisticated detail of PRE's finer points - the program seldom lasts long enough to enter the "edit" screen. This is a disaster!!!
In most cases like yours the fault is in the system drivers being old or incompatible with the software. This is especially the case with the Audio Drive and in particular RealTek Audio.
If you have the most current version of Quicktime and you have updated your system drivers, audio and video for sure, and you are still having issues, then you may have a valid point.
I would like to cut a mpeg-4 video with Adobe premiere elements 7 or 2. It does not seem possible. Has anyone any suggestions? When i try it, premiere 7 crashes, premiere 2 takes 30 hours to render a 2 hour video. When I use mini DV everything works fine.
Convert your mpeg 4 video to DV-AVI, you will probably need to spend $30 on Quicktime Pro for the conversion ;)
More video help, information, tips and tricks at http://muvipix.com
Mr Grisetti please note - I am also one of the Prem Elements 7 users who cant get this application to run for more than 5 minutes without it crashing and this is despite following the detailed work out option provided by Adobe on this link http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404998&sliceId=2
Its not a case of you saying "If it doesn't work for you, there are alternatives. I wish you well." - What kind of comment is that. I was a very happy user of PE2 and have now upgraded to PE7 and loaded onto a new computer (O/S Vista Home) that easily meets the Adobe required specs.
THIS PROGRAMME DOES NOT WORK , it has not been thouroughly tested and it is us, the users who have to find solutions for you? Adobe are charging me money for this product - can I charge them back for my troubleshooting time.
Go and get this product fixed and release an update we can all download.
Sorry, rp, but nobody on this site works for Adobe. We're all volunteers from around the world, doing our best to help people run and learn this program, based on our experience and personal skill set.
We do this not because we receive any compensation for it. We do it because we're so pleased with how the program works for us and we want to help others enjoy that same experience.
But we've got no power to fix the product or issue an update. For that, you'll need to contact Adobe. You can do that by clicking the Contact button at the top of this page.
Also, much as I enjoy this product, five years of experience running this board has shown me that it's not the best tool in every situation. So, when I say that you should look at another product, I'm certainly not brushing you off. I'm just suggesting that, rather than pounding and kicking and screaming at your computer because Premiere Elements doesn't do what you want it to do, you'll likely be better off finding a product that does.
OK Steve, fair comment and I was under the impression that you spoke for Adobe so I apologise for that as well.
First up, for me PE2 was a teriffic performer and as far as I am concerned I do not want to work with any other application because Prem Elements I know well and rate highly.
The issue still remains one of getting it to function as it should. I know mine doesn't but if there are thousands out there whose PE7 does work, then what are they doing right, what do they have that is making it work right.
Is ther anyone who has encountered freezing /crashing problems and been able to resolve them - what did they do to retrieve the situation?
Most crash issues are caused by one of two things, trying to edit a incompatible video format and/or bad audio drivers. Those are probably the two main causes for problems in Premiere Elements by a long way.
So what type of audio do you have? If it is RealTek you probably need to update your driver.
What type of video are you trying edit? There are serious problems with DivX and xVid formats among others.
The computer is new its a Dell (I am in the UK)- at work at he moment so I will check out sound tonight - The film I am trying to edit was originally imported from mini DV tape (not HD) into PE2. When I got the new computer I upgraded to PE7 and imported the Vid footage into it- it imports fine and saves out OK- but as soon as you start to edit, doing virtually anything it crashes.
Comp is a Dell dual core running at 2.66ghz 3 gig Ram, 128 ATI graphics card 500gig sata drive- Quicktime has been loaded just recently so should be up to date.
By the time they ship 'New' computers the software, drivers and firmware are already out of date. There are probably a dozen updates for that computer ready for download on the Dell support site. I recommend you update anything that is available, especially the audio driver ;)
Ok will try - presume there are no issues importing into PE2 and loading into PE7? I could captur again from the minin DV straight into PE7?
If you need something to capture with use WinDV (free) for SD video and use HDVSplit (also free) for high definition video. The are both better than Premiere Elements capture anyway and you can then import the files directly into Premiere Elements using Add Media from Files and Folders.
MIN REAL STANDARDS - I have just bought PE7 as it seemed to be the only good program that would work with AVCHD and the canon HF10.
Looks like i now need a new computer BUT what do i need to buy??? I have well over the min specs but they are useless (Dell XPS M1210). Preview is jumpy and rendering even an avi file ends up jumpy so i cant even change it from AVCHD to AVI and then use it as the AVI file is useless.
WHAT do i need in a laptop to get this to work well? not the mon standards as this is just a lie. OR is it the compatability between the HF10 and PE7.
JUMPY SLOW VIDEOS
1. Playback (for editing) in PE7 is so jumpy its impossible to edit.
2. Rendering 20 mins to render 2 mins into SVCD and 5 hours to render it to AVI. This is unacceptable
3. A rendered file especially AVI is still jumpy. How can i then use this AVI file as a new master?
4. Rendered DVD quality file the slow motion is so jumpy that its useless.
FILE MANAGEMENT: (Also does anyone know how to STACK the vidoes files (they are greyed out in my version) of which there are thousands AND when hard drives change letters how does PE7 find them without having to redirect every file to connect manually?)
For AVCHD you really need a quad core. I am surprised yoru converted files are jumpy... what AVI format are you converting to?.. a standard definition DV-AVI?? Are you simply doing File>Export>Movie? If so this should produce a DV-AVI that should play back smoothly. Is the converted AVI jumpy when played back on your computer after exporting?
Jumpyness on a DVD may be another issue... please calrify is a standard definition DV-AVI export is jumpy.
Not sure what you mean by Stack??? When you import the clips they should be in the Organizer. To find clips on an external hard drive point it to one and it will find the rest.
>Not sure what you mean by Stack???
Paul and Andrew,
I understand what is meant by Stack because of my experience with the Photoshop Elements Organizer. However, I do not think that it is possible to Stack any type of video file. I believe that only Photos can be Stacked.
if you want to discuss stacks further, then I suggest that its discussion be on a separate thread. If you are using the Organizer from Photoshop Elements, then I would post in the Photoshop Elements Technical Issues forum
If you only use the Organize panel in Premiere Elements, then a new thead here or post on the forums over at muvipix.com http://muvipix.com/home.php and the Community tab
PS Elements Organizer has the ability to Stack phoots so that only one thumbnali in the Organizer area displays for the stack (group) of photos. It was designed to handle when you take a series of photos of what is basically the same shot and therefore only want one thumbnail visible in the Organizer: however you can Expand a Stack when you need to see all the photos in a Stack.
Thanks Barb, that makes more sense.
I am trialing Adobe Premiere Elements as an alternative to Windows Movie Maker (which keeps crashing on me).
I am splitting recorded tv footage from my Sky+ box to DVD recorder and then imported into Adobe as VOB files.
When using WMM and after editing a project from say 12 0.99GB files the system crashed. I understand WMM does not do VOB (MPEG files) but changing the filename extension seemed to work-for a while-! I was impressed but the resultant video is still only say 40mins (from 12GB) !!?
So I tried to do the same in Premier Elements
and lo and behold at almost the same point the system crashes with a C++ error (leading me here). I will review latest drivers and system page file settings as described but feel this is a Vista issue although video editing is far from simple I am coming to realise !! I will let you know the results in due course.
PS.If my edited project is say 90mins long in total can that be done or do I have to split the project into two parts ?!
I would also comment that the preview footage does not seem as good as when played back in WMM/WMP ? Why is this ? Is it something to do with compiling the VOB. Export quality is also inferior to WMM although I haven't tried adjusting the settings.
<<Crosses fingers and walks back to PC with gritted teeth>>
Best to start a new thread so that it gets some visibilty.
PE7 can work with MPEG files but can give some issues especially on large projects. Your best bet would be to convert them to DV-AVI. For example you could export them from WMM as DV-AVI and bring them into PE7.
Thanks for the reply. I have managed to achieve my goals by a bit of trial and error and research on these forums.
Using DVD Decrpter I rip a single VOB to my hard drive from the DVD. Then using MPEG Streamclip (what a nice piece of software!)...split the VOB at the desired points and convert to mpeg for import into WMM or Adobe.
All my clips are now much smaller in size to be joiuned together so hopefully no crashing when I go to *make* the project.
Playback in Adobe is still a bit choppy for my liking compared to WMM although published file is OK to play in VLC..?! I am currently experimenting with what Adobe likes best...mpeg, dv etc ?
The choppy issue is a bit annoying which is likely to make me stick with the free solution meantime.
I can rarely get a Blu-Ray disc to burn. It usually hangs at the end of the encoding phase. Seems to be running out of memory.
The longest Blu-Ray that I have been able to burn is about 20 minutes. When I try to build a longer one, the encoding fails.
Kind of depressing. I even upgraded from PE4 to PE7 in the hopes that they would have improved HDV encoding. No such luck.
Dell 9100, 3GB RAM, lots of hard disk space. No other apps running.
Adobe Premier Elements 7 gave me loads of memory errors, but i have fixed it and can now effortlessly edit 1.5 hours of 1080 50/25i HD and burn Blu Ray just fine. If you run Vista, just type in the text below, reboot and thats it.
In Vista, Click the Windows "Start" Button, bottom left,
Now type in "BCDEDIT /set increaseuserva 3072"
This allowed Pre to access my full 3Gb of Ram. If you have 4Gb, then use 4096 instead of 3072. If you have 2Gb Ram, then 2048.
Vista only allocates 2Gb per application max - usually a lot lower than 2Gb, hence the crashing, etc.
Pre7 works perfectly using windows 7 as is.
That's a great tweak if it's true, Adam!
Would you recommend I post it to our FAQs? I'll of course credit you for the find.
Be careful.... I tried the /3GB switch while booting XP Pro (I have 4GB RAM) and the system would not boot successfully. I had neglected doing the dual boot thing (seemed like such a harmless change) so I had no way of undoing the /3GB boot switch because the OS wouldn't boot far enough to edit anything. I finally managed to boot into BartPE and manually edit the boot file to remove the /3GB switch.
Not sure if Vista handles things more gracefully or not.
That said, in my experience, many errors I have received seem to be resource / RAM issues so making >2GB RAM available should make things run a lot better.
Kudos to Adam Contoret for providing the key to solving my PE7 problem!
I have a 2-hour video which switches between views from two simultaneously operated HD cameras. The primary camera was HD at 1920x1080i and the secondary camera was HDV (1440x1080i) placed on separate tracks and synchronized in the timeline. Various titles, stills and music were also added on a third track. Full HD Menus were created including motion buttons, etc.
Although I had previous good luck with PE7 doing similar DV projects with output to DVD, this HD project was clearly much more demanding for my laptop system to handle. I was using Vista, 32bit on a DELL Latitude D830 has Core 2 duo T9500 @2.6 GHz with 4.0 GB RAM (3.581 usable) and 320GB Seagate 7200 rpm drive. Although I could successfully output to DVD media, all attempts to output to Blu-Ray failed. (I am using a SONY Blu-Ray drive in an external enclosure on a USB 2.0 interface.)
Editing was a CHALLENGE with frequent crashes and freezes. I gained some improvement by stopping unneeded services and other program activity and could then burn 1/3 to 1/2 of my project sucessfully to Blu-Ray, but only in MP2 format. H.264 failed with transcode errors or encoding errors no matter what I tried.
Suspecting I needed more processing power and more memory, I moved the project to 64-bit Vista running on a DELL Studio XPS 435MT with Core i7 CPU 940 @2.93 GHz with 8.0 GB RAM and 1 TB hard drive. I was delighted with the improvement in editing performance. All my freezes and crashes during editing seemed to disappear and everything operated smoothly and quickly. HOWEVER, I still could not burn a Blu-Ray disk. The encoding would complete and the system would CRASH (Blue Screen) just before the actual burn was to begin. I could burn half the project at once, but not the whole thing.
After reading Adam's post, last night, I researched the web and decided I could safely increase my limit to 4096. Not being sure if PE7 runs in 32-bit compatibility mode on 64-bit systems, I wondered if it would work, but I didn't have any better ideas to try.
IT WORKED PERFECTLY! I am now happily cranking out Blu-Ray copies after nearly a week of frustration and multiple failed attempts. A BIG THANK YOU to Adam!
Incidentially, a 2-hour Blu-Ray video at 1920x1080 in H.264 takes about 10 hours to encode (with four menus including several motion buttons). The same project in MP2 (and slightly compressed to fit the media) encodes in about 6.5 hours. These times are approximately half that required for the same encoding using the laptop system.
I have not yet confirmed that this project can be burned from the laptop system, but it appears likely that a 3072 GB memory setting would solve the problem....I have not yet had motivation to try this since the system is obviously slower.
I will contact Adobe to suggest that they provide better warning messages when PE7 needs access to more memory.
I am using a 64 bit Vista as well, quad core with 4 GB.
Did you do anything else or did you just issue the command?
Question to Adam....
I too am running the Windows 7 beta (and liking it BTW). In my case, I am running the 64 bit version. I have not tried editing a large h.264 project yet and I am curious.... do you know if Windows 7 (64 bit) allocates more than 2GB per application by default? Or does it too require a switch? In my case, I have 4GB installed but as I understand it, the limitation is how much virtual RAM the OS allocates per application, not the total installed RAM. That's what the page file is for....
Reply to mbkoks,
I had to access the RUN command as follows:
START BUTTON -->ALL PROGRAMS -->ACCESSORIES-->RUN
What I actually keyed into the box was:
BCDEDIT /set increaseuserva 4096
After than I clicked "OK". I saw a window appear briefly on the desktop which then disappeared before I could see what it contained.
I then rebooted my system and proceeded to burn Blu-Ray 1920x1080 H.264 disks 2 hours long without difficulty.
Keep in mind I have 8.0 GB RAM, so this still leaves 4.0 GB for other processes.
Please note the cautions posted by Paul LS and Paul Goelz. Depending upon what other processes may be using memory, you could impact other applications or even make your system unbootable. Make sure you have a way to recover your system before trying this.
Nice! Recently I was trying to find something that went the other way, limiting the amount of RAM that Windows sees. This BCDEdit looks like it has the option to do that.
I used the /3GB option since I am running XP. I have 3GB of physical memory.
I did see some improvement. The encoding phase went from 6 hours to about 12 hours.
Unfortunately, it still hangs at "Burning to folder" with nothing in the progress bar.
Any other ideas? I have already read the Adobe FAQ. My automatic disc burning was already off. I have approximately 100GB free on both of my drives. Nothing else is running.