6 Replies Latest reply on Oct 24, 2008 8:24 AM by Steve Grisetti

    PremEl7 crash

    H.Schaub
      As soon as I Edit - Project open, abort premiere with load the video preview of icon! I change the opinion on Symbol, abort premiere less.
      What can be?

      C2Duo 2.4Ghz
      3GB RAM
      Nvidia 7300GT/256Ram
      Vista with all update, without Aero
      Harddrive defrag

      Greeting Heinz

      (babelfish)
        • 1. Re: PremEl7 crash
          Steve Grisetti Adobe Community Professional
          First, run this maintenance on your computer:
          http://www.adobeforums.com/webx/.3bc43f9a

          Then update your firmware and Quicktime:
          http://www.adobeforums.com/webx/.3c057647

          Then optimized Vista for video editing.
          http://www.adobeforums.com/webx/.3bc448a7

          Then try uninstalling and reinstalling the software.
          • 2. Re: PremEl7 crash
            H.Schaub Level 1
            Hello Steve
            Vista has all updates, AntiVir and Windows Defender is current. The system I cleaned with Ccleaner and with Auslogics Free Registry Defragmenter defragmentiert.
            Nvidia and Realtek and QuickTime are on the newest conditions. Vista is optimized, Sidebar and Aero is switched off Premiere deinstalliert and again installed also Nevertheless I have still the error.
            If premiere the preview of icon (202 scenes, DV-Avi) gets and I during downward scrolle comes the abort!
            I believe, which would run Premiere on XP better than on Vista :(

            Error report by Vista:
            APPCRASH/Adobe premiere Elements.exe/ImporterAVI.prm

            What can I still make?
            Greeting Heinz

            (babelfish)
            • 3. Re: PremEl7 crash
              Steve Grisetti Adobe Community Professional
              I would recommend you contact Adobe Tech Support.
              http://www.adobeforums.com/webx/.3bbe7d56
              • 4. Re: PremEl7 crash
                H.Schaub Level 1
                Hello Steve and the Premiere Family

                I had contact with the support - Vista was optimized, QuickTime and all drivers was on the newest conditions I the TechNote http://www.adobe.com/go/kb404998 completely had then implemented!!!

                Up to now I could celebrate still no success ;(

                Who would have still another idea?
                Could the diagram map be to weak (Geforce7300GT7256MB)?
                Should I defragmentieren the video disk?
                (go with the defragmentieren AVI `s defectively? work on an important project)

                Greeting from Switzerland
                Heinz

                * babelfish
                • 5. Re: PremEl7 crash
                  H.Schaub Level 1
                  Hello Steve

                  If I Edit - Project open, afterwards load it the preview of icon the videos scenes. I know work now, the following made. In the Project window I can adjust the icon size, there I the preview to now "OUT" set!

                  That the support on this idea did not come?

                  In addition, the premiere crash only in the project window comes! On the timeline can i srolle without Crash, although it must load also preview of icon there!

                  I work stop without preview of icon, only with video symbols :)

                  Greeting Heinz
                  • 6. Re: PremEl7 crash
                    Steve Grisetti Adobe Community Professional
                    I am sorry, Heinz. I am not sure how to help you at this point.