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Have you updated to the latest Quicktime and iTunes?
I am running iTunes Version 8 and Quicktime 7.5.5 so I think they are the most resent versions.
How are you saving it?
Are you using Share/Devices and Players/MPEG4?
I am going to Share and then Mobile Phones and Players. I am then using the settings for Apple iPod and iPhone.
Try Quicktime 7.3.1. I don't get any green screens when playing back in Quicktime Player.
When I play it back in Windows Media Player it plays back okay too, but it's because I have the necessary codecs. WMP 11 in XP doesn't come with the necessary codecs to play H264 and AAC. When I check the properties of the clip in WMP, it shows that LEAD H264 Decoder (3.0) is used for video and that LEAD AAC Decoder is used for audio. Those LEAD codecs I bought.
Anymore thoughts on how to resolve this?
If Robert can't solve it, there might not be a solution, Michael.
Though it might be worth a call to Adobe Tech Support.
In case you can't find version 7.3.1, here is a link to it:
By the way, after uninstalling 7.3.1 and installing 7.5.5, I created another MPEG4 in Premiere Elements as previously stated, then played it back in Quicktime Player. There was a green screen to start, then the video played back for a moment and stalled with only the audio working.
I uninstalled Quicktime 7.5.5 and reinstalled 7.3.1. The mpeg-4 that I created while Quicktime 7.5.5 was installed played back perfectly in the Quicktime 7.3.1 player. So it may be just the program code used for the Quicktime 7.5.5 player that is faulty, not the code for creating video files. That same program code may be used for iTunes as well. Don't know which version of iTunes goes with Quicktime 7.3.1. I don't use iTunes.
Thanks for this tip, sounds as if it will work.
I have just dragged the video that wasn't working in to iTunes and although it won't play there it will play fine on the iPod. Thats's really what I wanted to do so I don't think I will bother changing quicktime at the moment.
However thanks for the link and time you have spent. I have booked marked this and will come back if problem persists.
I have the same green screen/erratic playback issue with Quicktime files created by Premiere Elements 7. I contacted Adobe and they said it's a known issue with Quicktime 7.5.5 and suggested installing an older version of Quicktime such as 7.4.5.
That works, but for some reason, Quicktime files created with Premiere Elements 4 don't have this problem. So I've been continuing to use PE4 to export my projects to Quicktime so that they will be compatible and viewable by the most viewers possible.