First of all, I am not computer savy at all. My mother in law got the photoshop/elements bundle and I have to say I love photoshop. However, EVERYTIME i try to start using elements, I get a black screen and cannot do anything except hold down the power button. I have doubled my ram in hopes that would do the trick, but it doesnt work. I really just want to download my videos so that I can burn them to DVD.
Does anyone have any suggestions on what might be going on, and if you do, please dumb it down, because I am very computer illiterate.