12 Replies Latest reply on Nov 10, 2008 3:10 AM by (Jessica_Vecchione)

    Error in conjunction with ProDad Heroglyph

      I'm using Premiere elements 4 on Windows XP with a duo - core and plenty of ram and hard disk space.
      I have a piece I've been editing using both .avi's and .mpegs. I've used several titles using ProDad's heroglyph and have done effects with Prodad vitascene.

      My piece is about 10 minutes and I'm running into a problem which I cannot solve. I can no longer play it in the preview window. When I do, I get this message:
      debug event


      I have already uninstalled and reinstalled elements. I downloaded a service pack for heroglyph as well.

      Any ideas?