4 Replies Latest reply on Nov 14, 2008 4:31 AM by (Ben333)


      When I open Help, the program closes after the message, that the program made an error and will be closed.
      This doesn't happen with Premiere Elements 4.
      I have a core 2 Quad and so.
        • 1. Re: Help-chrash
          Steve Grisetti Adobe Community Professional
          Is yours a Vista machine?

          What are your computer specs (How much RAM, free hard drive space, etc.)?

          First and foremost, be sure to update your firmware, RealTek drivers and Quicktime.
          • 2. Re: Help-chrash
            Level 1
            I have Quicktime 7.5.
            I do not have installed the newest drivers for the graphic card, because my system does not boot with them.

            Now I notice that it is not only a Help-chrash. Because it also happens when I:

            1. want to change something in the Display Properties section
            2. want to explore, e.g. clicking on My Computer
            3. open QuickTime Player; but when I open other programs like PSE or Au 3 or Wavelab Demo or CyberLink DVD Suite etc, I do not have the problem

            My setup information (in Dutch, but in same order), copied from System Info from Windows, is:

            Naam van besturingssysteem Microsoft Windows XP Professional
            Versie 5.1.2600 Service Pack 3 Build 2600
            Fabrikant Microsoft Corporation
            Systeemnaam LOYA-768BA41180
            Systeemfabrikant System manufacturer
            Systeemmodel P5K SE
            Systeemtype Op x86 gebaseerde pc
            Processor x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2399 Mhz
            BIOS-versie/datum American Megatrends Inc. 1008, 1-4-2008
            SMBIOS-versie 2.4
            Map van Windows G:\WINDOWS
            Systeemmap G:\WINDOWS\system32
            Opstartapparaat \Device\HarddiskVolume4
            Landinstelling Nederland
            Hardware Abstraction Layer Versie = "5.1.2600.5512 (xpsp.080413-2111)"
            Gebruikersnaam LOYA-768BA41180\Ompi
            Tijdzone West-Europa (standaardtijd)
            Totaal fysiek geheugen 4.096,00 MB
            Beschikbaar fysiek geheugen 2,72 GB
            Totaal virtueel geheugen 2,00 GB
            Beschikbaar virtueel geheugen 1,91 GB
            Ruimte voor wisselbestand 13,69 GB
            Wisselbestand C:\pagefile.sys
            Systeeminforapport is geschreven op: 11/13/08 21:26:40

            Onderdeel Waarde
            Naam ASUS EAH3870 Series
            PNP-apparaat-id PCI\VEN_1002&DEV_9501&SUBSYS_022A1043&REV_00\4&196AFE53&0&0008
            Adaptertype ATI display adapter (0x9501), compatibel met ATI Technologies Inc.
            Beschrijving ASUS EAH3870 Series
            RAM-geheugen 1,00 GB (1.073.741.824 bytes)
            Geïnstalleerde stuurprogramma's ati2dvag.dll
            Versie van stuurprogramma
            INF-bestand oem0.inf (ati2mtag_RV630-gedeelte)
            Kleurenvlakken 1
            Vermeldingen in kleurentabel 4294967296
            Resolutie 1024 x 768 x 85 Hz
            Bits/Pixel 32
            Geheugenadres 0xD0000000-0xFFFFFFFF
            Geheugenadres 0xFCEE0000-0xFCEEFFFF
            I/O-poort 0x0000C000-0x0000CFFF
            IRQ-kanaal IRQ 16
            I/O-poort 0x000003B0-0x000003BB
            I/O-poort 0x000003C0-0x000003DF
            Geheugenadres 0xA0000-0xBFFFF
            Stuurprogramma g:\windows\system32\drivers\ati2mtag.sys (, 2,52 MB (2.642.944 bytes), 5-9-2008 15:25)
            • 3. Re: Help-chrash
              Steve Grisetti Adobe Community Professional
              I'm sorry, Ben. I'm not going to be able to help you.

              Maybe someone else can. Otherwise, you may need to contact Adobe Tech Support.
              • 4. Re: Help-chrash
                Level 1
                It's okay, Steve. I'll look further.
                Thanks anyway.