7 Replies Latest reply on Nov 28, 2008 3:20 AM by (Ian_Coomber)

    Premiere Elements 3 won't recognise my camcorder.

      When trying to capture footage from my Sony Camcorder to my laptop, Elements is unable to recognise the camcorder, and merely states 'capture device offline'.

      The camcorder is recognised by both the sony software that came with the camcorder, and windows movie maker, so the camcorder is definately being recognised by the laptop, and so the fault seems to be somewhere with Elements.

      I have tried changing the settings recommended by the help file, but this has not changed anything. There are however some settings whichare stating 'NTSC' instead of 'PAL', but which I am unable to change. Is this the problem, and if so how can I change these settings, or is there something else I am missing???

      I would really appreciate it if anyone would be able to help me with this.