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By the way, I also installed the latest version of Quicktime as suggested.And turned off my virus checker to see if it would work.
Are you saying that the program crashes as soon as you try to start a project -- not when you try to import video into it? This is a very important distinction.
You also say you tried to run the program in compatibility mode? Does this mean you're running it on a less-than-preferred operating system?
Meantime, a Google search on that driver turns up some pretty strange things. Lots of references to Torrent downloads and spyware. Have you run a program like Spybot Search & Destroy lately? It might be a good idea.
Otherwise, if all else fails, this might be worth a call to Adobe Tech Support. There's obviously some sort of conflict going on somewhere, and they'll be able to walk you through the necessary troubleshooting.
Here is a link to an article on Curt Wrigley's video site. The references that he makes are for some add-ons in P-Pro 2, but might apply in your case too:
Do not know what DirectShow calls PE7 might have, but Ultra (one of the add-ons in PP2) is a Keying sub-app. Maybe PE7 uses some code from Ultra for its Keying[?].
I'll check some more, and post anything that I find.
Also, Steve makes some very important points in his post #2. The answers might yield different methods of addressing your end issue.
Has anyone found a solution for this?
I have a similar problem.
I purchased PE7 for my daughter and have spent half of our Christmas day trying to get this program to run. It installs fine, but during start-up, it stalls when trying to load a file called "wave_warp.aex", and then crashes.
I have tried repairing, re-installing, starting up in Windows select mode (no other services than Microsoft), but this program crashes every single time at the same point while loading the same file............it is very disappointing and frustrating. I have a Compaq Presario running Windows XP Professional (SP2), 2GB RAM.
Any help to solving this issue and get my daughter on the road to enjoying creating her movies will be greatly appreciated.
Make sure that your computer has the latest firmware. In particular, go to the RealTek site and make sure you have the latest RealTek drivers.
Marie and Chris,
Try uninstalling Premiere Elements 7 and install it at some other location (e.g C:\PE7 and see if that works. Make sure you disable your antivirus or anti-spyware softwares during installation.
"wave_warp.aex" is usually fixed by upgrading your audio driver
I eventually got through to Adobe Support, and after speaking with three people, the last said he was "absolutely sure" that it was my Realtek (HD Sound) driver being in need of an update (as per Paul LS), even though Microsoft update indicates that the current driver is the most recent driver. He said that there are 'newer drivers out there', but could not tell me where to get the updated driver from.
Realtek's site was not very helpful, and my PC manufacturer just has the original driver.
Any ideas on where I can safely download updated Realtek Drivers?
The link in the FAQs at the top of this forum should take you right there.