18 Replies Latest reply on Feb 4, 2009 7:31 AM by (kodebuster)

    Vista 64 bit

      I am looking to buy a new PC and the Intel Core i7 processor looks attractive. This is sold by Dell with Vista 64 bit. I can't see any recent mention of 64 bit on the Adobe site. Does Adobe now support this? Does anyone have experience with Premiere Elements v7 running on Vista 64 bit?

      Any advice appreciated.
        • 1. Re: Vista 64 bit
          Steve Grisetti Adobe Community Professional
          Technically, the program is not yet 64-bit compatible.

          However, Vista will automatically run 32-bit programs (like Premiere Elements) in 32-bit compatibility mode. (XP must be set manually to do so.) There are two liabilities to this:

          1) You won't be able to take full advantage of your 64-bit operating system, so the program will run on a limited amount of RAM (no more than 4 gig) and only at a 32-bit data flow;

          2) Although many people have reported running the program well on 64-bit Vista, it's not without its quirks in compatibility mode, so your mileage may vary.

          In short, it may still be a year or so too soon to buy a 64-bit system, unless you're using professional-level software (and even then...)
          • 2. Re: Vista 64 bit
            And PE works horrible even in 32bit mode. Go with the 32 bit. Because with 64 bit in compatibility mode crashes and just stinks
            • 3. Re: Vista 64 bit
              Robert J. Johnston Level 3
              You must work for a competing company.
              • 4. Re: Vista 64 bit
                (chris_s_b) Level 1
                I don't work for a competing company its just that the program runs horrible on a 64bit machine...
                • 5. Re: Vista 64 bit
                  Level 1
                  Disagree. I use vista 64 bit with PE 7, runs great.
                  With 4 GB of mem, 2 x 750 GB samsung spinpoint HDD, Intel Q9550 quad core, no problem running the application at all.
                  • 6. Re: Vista 64 bit
                    I second that disagreement! Pish, piffle and nonsense!!!!

                    I've been using PRE7 on an Intel Core i7 940 PC with Vista 64 for a couple of months now and it's been my best experience yet using Premiere in any flavour (and I've pretty much used them all).

                    I've not had a single crash or suffered from any comparability issues.

                    In fact, before I read through this thread I didn't think anything of running PRE7 on Vista 64!

                    The last project I edited on this PC had 5GB of native AVCHD footage on the timeline (that's about an hours worth of footage) and it worked a dream. The footage imported and conformed quickly and played very smoothly. Transitions, fades, audio tweaking were all handled with ease. Export of final project was quick too. Not a single blip.

                    This PC is also my main PC (i.e. it's not a dedicated video editing workstation) so it has things like Norton Internet Security 2009, Skype, Palm Hotsync, APC PowerChute, Copernic Desktop Search, TeamViewer and RollBack RX Pro sitting in the System Tray.

                    So my advice is ignore the naysayers and go get your Core i7 PC complete with Vista 64


                    b PC: Intel Core i7 940 CPU, 6GB RAM, RADEON HD 4870 512MB, Vista 64 bit

                    b Camera: Sony HDR SR12 producing .MTS files (footage in full 1920x1080i HD)
                    • 7. Re: Vista 64 bit
                      I just purchased an Intel Core i7 from Dell last week with Vista 64 bit. Elements crashed about 30 times while I was editing my AVCHD videos. I made sure I saved after every edit after the first few crashes. I do like the program I just wish it didn't crash ever 10 minutes.
                      • 8. Re: Vista 64 bit
                        Steve Grisetti Adobe Community Professional
                        On an up to date, well maintained, optimized computer with ample hardware, it won't, Paul. (Even a brand new computer is several months out of date and very much in need of maintenance -- particularly a Vista machine. And Windows Update is only a small portion of the system's necessary updates and maintenance.)
                        • 9. Re: Vista 64 bit
                          Level 1
                          I am pretty sure I have the latest drivers on my computer. I was editing 16 gig of AVCHD Video clips. I was adding sound tracks using MP3, WMA, and M4A. It would crash every 10 minutes. I would also not keep up with the timeline displays and the audio would cut out every few seconds. One it was burned to DVD there were no issues with it playing on my DVD player. It was really frustrating though that it crash as much as it did. I haven't had any other program crash on me.
                          • 10. Re: Vista 64 bit
                            Paul_LS Level 4
                            16 gig of AVCHD is an aweful lot of AVCHD to be working with. Did you try breaking it into smaller sub-projects.
                            • 11. Re: Vista 64 bit
                              phgannon Level 1
                              Paul, I agree with Steve that even a brand new PC can be out of date and not optimized. It will be set up in a fairly standard way.

                              First off though could you tell us the spec of your new Dell PC. Also, what have you got loaded in the System Tray (inc ver no)?

                              I also agree with Paul LS - 16GB of native AVCHD footage is a HUGE amount of video to have on the timeline.

                              If you try and edit a smaller amount of AVCHD footage (say just 1 minutes worth) do you still get the same problems?

                              If the answer to the above question is "yes" then do you still have then same problems of you edit a moderate amount of AVI footage?

                              What camera did the AVCHD footage come from? Have you installed the drivers from the accompanying CD/DVD? Sometimes the camera drivers have CODECS bundled with them so it's worth installing the software off the CD.

                              In the meantime here's a list of things that I always do to a Windows PC to speed it up and run smoother. Some may seem banal and pointless but every little helps. No doubt other readers will have their top tips too.

                              b 1
                              Uninstall all unwanted software - most PC manufacturers are guilty of shipping PCs with heaps of unwanted and useless software installed so get rid of what you don't want. Declutter is the word of the day.

                              b 2
                              Optimize Windows visual settings - most of the visual stuff that Windows does is nice and pretty but doesn't serve any practical purpose. It just eats up resources so most of it can be turned off. I suggest that you disable as much as you can but here, as a guide, is what I've DISABLED on my Vista PC:

                              *Animate controls and elements inside windows
                              *Animate windows when minimizing and maximizing
                              *Fade or slide menus into view
                              *Fade or slide ToolTips into view
                              *Fade out menu items after clicking
                              *Show shadows under menus
                              *Slide open combo boxes
                              *Slide Taskbar buttons
                              *Smooth scroll list boxes
                              *Use a background image for each folder type
                              *Use drop shadows for icon labels on the desktop

                              To turn these off: Control Panel / System & Maintenance / System / Advanced System Settings / Performance / Settings button - Visual Effects tab - choose the Custom option and uncheck the ones you want.

                              b 3
                              Disable unwanted start up applications in MSCONFIG (Start Menu / Run - MSCONFIG) then click on the Startup tab. Most software has a habit of putting a line or two in the Startup section even if it's a little program that will check for updates every now and again. Uncheck the applications that you know you don't use or want running at startup. I do though strongly suggest that you Google anything that you don't instantly recognize!

                              b 4
                              Turn off Sounds: sounds can really distract your PC from doing what you want! Control Panel / Hardware and Sound / Sound / Change System Sounds - choose "No Sounds"

                              b 5
                              Turn off the screen saver: again this can distract your PC and eat resources

                              b 6
                              Turn off Windows Auto Updates and set it to NOTIFY ONLY. That way you're in control of when and how you update your system. This principle should also apply to ANY software on your PC!

                              b 7
                              If you use 3rd party System Rollback software (e.g. Rollback RX Pro) then disable Windows System Restore

                              b 8
                              Keep them items in your System Tray to a minimum

                              b 9
                              In Premiere Elements turn off Auto Save as it will inevitably interrupt what you're doing - just remember to manually save your project as often as you can!!

                              b 10
                              I can strongly recommend installing a 2nd internal hard drive to store your video and other data. I always separate my data from the OS to minimize loss of data. If your PC won't boot and you've got all your data on your Drive C then it's a right faff to retrieve everything.

                              With a second internal HDD things run much smoother and you're less likely to lose something critical if your Drive C dies.

                              Premiere definatley likes your video being on a different disk to your OS!

                              Once you've physically installed the new internal HDD (don't skimp on the spec - get a minimum of 7,200rpm and a big buffer) and set it up in Windows (i.e. formatted it and assigned a Driver Letter) then locate your Users folder (mine is C:\Users\Patrick) to find your Documents, Favourites, Music and Pictures folders. For each one Right Click the item / Properties / Location / Move and choose a location on your 2nd HDD. I also have my OUTLOOK.PST on another drive.

                              Lastly, PC Pro magazine ran an excellent feature last year called
                              b "80 expert Windows tips"
                              and it can be found here http://www.pcpro.co.uk/features/176538/80-expert-windows-tips.html (you may have to register for their site to gain access to the article). I can thoroughly recommend going through each tip and consider what's useful for you.

                              Hope this helps and let us know how you get on along with the answers to the above questions.

                              • 12. Re: Vista 64 bit
                                Level 1
                                Sorry to have hijacked the tread...

                                Paul LS - I was making a DVD of my trip to Japan I wanted to output it all on to one DVD. So I didn't break it up it up into smaller projects. I wasn't sure how to bring them all together with various scene markers and sound tracks.

                                Patrick - I don't have room for another hard drive. I have 2-640 gig drives set up in a raid-1 array. I also have a 1 terabit external backup drive so I will not be losing any of my important videos/pictures.

                                The computer specs are
                                Studio XPS 435 Desktop: Intel Core i7-920 Processor (8MB L3 Cache, 1MB L2 Cache, 2.66GHz)
                                6 GB Tri-Channel DDR3 SDRAM 1066MHz (6 DIMMs)
                                512MB ATI Radeon HD 4850
                                2 -640 GB SATA Hard Drive (7200 RPM)
                                Single Drive: Blu-ray Disc (BD) Combo (Reads BD and Writes to DVD/CD)
                                19 in 1 Media Reader with Bluetooth
                                Vista Home Premium - 64 bit.

                                In the sys tray
                                Image Mixer camera monitor
                                Real Tech HD Audio manager
                                Windows sidebar
                                ATI Catalyst control center

                                The camera is a brand new Canon VIXIA HF10 set to 1920 x 1080,24p Cinema Mode(recorded at 60i)
                                I installed the camera software and it is the latest version. I had to use their software to copy download the videos as Elements didn't recognize the camera.

                                My project setting in Elements is AVCHD Full HD 1080i 30

                                I changed all the settings you recommended

                                Ok I saved my old project as a new one as to not mess it up. Now I can't get it to crash at all. This time I was doing all kinds of crazy things and not one crash..mmmmm Maybe it was a bad day or maybe those little tweaks to the operating system worked. Thanks for the help.

                                I do love the product and my DVD came out great. It didn't take that long to encode it or to burn it on 10 DVD's. Considering it was 16 gig of video compressed to 4.4 gig on the dvd.
                                • 13. Re: Vista 64 bit
                                  phgannon Level 1
                                  Hi Paul H-M

                                  Glad to read that you had a crash free day. Hopefully it was the tweaks that did the trick. Time will tell.

                                  Looking through the spec of your PC it looks like a good set up. All good components. Interestingly enough the ATI Radeon HD 4850 got the RECOMMENDED award in the latest PC Pro magazine Labs Test of 20 graphics cards. It was only pipped by its big brother the HD 4870.

                                  b However
                                  , one thing that I'm concerned about in the spec is the RAID 1 array. Is that right or did you mean RAID 0? I ask because I think it might be a contributing factor to your crashes and it may also be slowing your shiny new highly spec'd PC down.

                                  I'd also like to know how you've got your folders set up? i.e. where's the raw video footage, the project folders and the scratch disks? Reading your last post it seems that EVERYTHING is on the RAID 1 array and you just back up to the external unit.

                                  If you have got everything (i.e. OS, Programs and data (docs, video, photos, etc) on your RAID 1 array then I don't think that'll work very well and it will be contributing to your crashes. RAID 1 has quite a high overhead in terms of data throughput because it has a lot of work to do in order to mirror data in realtime.
                                  b This will slow your PC down.
                                  In simple terms the PC can only work at the speed of the slowest item - so even if you've got a really fast CPU, blinding RAM and a lightening graphics card then they're going to be idle quite a lot of the time while they're waiting for the disks to feed them. It's all a question of balance and minimising bottle-necks.

                                  b The way that you've got your disks set up will have a massive impact on the overall performance of your PC irrespective of the rest of the spec. The wrong set up can cause an otherwise highly spec'd PC to run like a 1 legged dog!

                                  Even if you meant RAID 0 I still don't think that's the best set up because whilst the data throughput is faster, if one disk crashes then you risk losing EVERYTHING if just one of the disks fails. And unless you're backing up to your external unit on a daily basis then the risk of losing something vital is quite high.

                                  Certainly mixing the OS and data on RAID 0 or RAID 1 is, I believe, a mistake. In both of these set ups, generally speaking, both disks are working at the same time i.e. if you need to access the disks to retrieve or store something then both disks will be working at the same time. It's kinda putting all your eggs in one basket.

                                  Now, if Dell were offering a PC with a single disk as Drive C and then 2 more disks in a RAID 0 array for data then that would be a totally different story.

                                  If you're limited to just 2 disks then I personally think that it's better not to have them in an array and just have them as seperate disks. Have one as the System disk (C:) with just the OS and Programs and the other (D:) as Data for raw video footage, Premiere editing projects, OUTLOOK.PST, Desktop, Favourites, My Documents, Photos, etc.

                                  Then, on a WEEKLY basis (or more often if you install lots of stuff) you make an image of your Drive C to your external backup unit and on a NIGHTLY basis you REPILICATE your Drive D to your external unit (also include in the replication any stuff on Drive C that changes on a regular basis - look through the C:\ProgramData folder).

                                  For disk imaging I use Rollback RX Pro. The main feature of which is, as the name suggests, a PC rollback utility. A bit like Windows Restore only that Rollback works! Unlike Windows Restore, Rollback DOES NOT rely on Windows booting up to resolve problems. It's also the best Uninstall Utility ever! I always take a snapshot prior to installing something or running an update (learnt by bad experiences!) and if it all goes horribly wrong or I don't like the software then I just rollback so all traces of it are gone. Rollback's Disk / Partition imagaging is very solid (http://www.horizondatasys.com/169614.ihtml). BTW you can also browse images as another drive in an explorer window - you can then copy files in the usual manner from the image to anywhere you like. Rollback RX Pro is ALWAYS the first piece of software that I install on any PC (no, I don't work for them!).

                                  For replication I use SmartSync Pro (www.smartsync.com) to replicate data on a nightly basis from my PC to an external QNAP NAS.

                                  So, in this scenario, if your Drive C refuses to load Windows then you Rollback as far as you need to. If Drive C dies then just revert back to the last image you've got on your external unit and you've not lost any data. If, however, your Drive D fails then you've got an up to date copy of all your data on your external unit.

                                  If I were you then I'd get some other opinions on the disk set up but in the meantime I'd like to understand how your folder structure is set up.

                                  Sorry if I've harped on a bit on this but I believe that it's important and will impact the performance of your PC.

                                  Anyway, I hope that this is food for thought.

                                  • 14. Re: Vista 64 bit
                                    Level 1
                                    It is raid-1. It may decrease the write time slightly but it also speeds up the read time as it can read from both drives at once. So it grabs data from different sectors on both drives. So playing back the video will be faster. This was a refurbished unit so I didn't spec it out myself but I saved $600 off the new price so got a great computer for under a grand. I may look into removing the raid if I continue to have issues.

                                    We just got the external drive a few days ago. My wifes hardrive in her laptop crashed(she got lucky had a backup from the previous day) and we were backing her's up to a 140 gig usb drive. I got her a 500 gig drive instead of just replacing the 160 gig one she had so that is why we purchased the tarabyte backup. Plus that was on sale for $100.. drives are getting so cheap now.

                                    All the files are stored on my c: drive same as the operating system.
                                    The soundtracks are stored in user/music
                                    The raw videos are stored in user/video
                                    The created adobe files are in /user/documents/adobe/premiere elements/7.0
                                    The cache files are in /user/documents/adobe/premiere elements/7.0/Media Cache Files
                                    • 15. Re: Vista 64 bit
                                      I have similar problems on a new similar system that I have just put together. I have downloaded the trial of PE7 to compare with other software. Video playback on editing is smooth but sound keeps disappearing until I have rendered the timeline. The clips play back perfectly using Panasonic's HD Writer, either individually or sequentially.
                                      The system is: Core i7 920 on ASUS P6T Deluxe with 3Gb 1333Mhz Crucial memory, ATI Sapphire 4850 512Mb, 2 separate (not RAID) 1Tb Samsung 7200 rpm SATA300 drives with 32Mb buffer, on board sound. Vista Ultimate 32 bit (PE7 does not support 64 bit). OS & PE7 on C drive, Clips and project files on 2nd hard drive. Drivers installed from camera CD as needed for camera USB recognition.
                                      I have also had a number of crashes while trying things out with only 6 or less clips on the timeline. AVCHD clips (1920x1080i 25 PAL) were imported onto the data hard drive from my Panasonic HDC HS100 using HD Writer and then brought into PE7 by directing to the appropriate directory. Fewer than 100 clips of the 1500 on the HD were referenced into PE7. I initially tried to reference (conform?) all 1500 clips but cancelled when the referencing seemed to freeze.
                                      The new PC has been allowed to update all that is available from Microsoft Update and the only significant additional software is AVG anti-virus. I have not specifically updated ATI or Sound drivers.
                                      Vegas Platinum Pro 9 trial seems more stable and has no sound problems but PE7 seems to offer a more intuitive interface and more facility. Also, Vegas seems only to use 4 cores.
                                      Would appreciate any timely advice. I spec'ed the new PC to be better than PE7 requirements and performance is disappointing.
                                      In the past on other PC's I have used Pinnacle (up to Studio V8 ) and been very disillusioned by persistent crashes on machines which exceeded their specifications.
                                      I have 29 days left to solve the issues if I am to buy PE7
                                      • 16. Re: Vista 64 bit
                                        Steve Grisetti Adobe Community Professional
                                        I think we've got too many people asking for help in the same thread, guys. It's impossible to address any one person or issue without a lot of confusion and crosstalk.

                                        Similar symptoms aren't always similar problems and often don't require the same solutions.

                                        Is there any chance any of you who want a response can be persuaded to start your own threads?
                                        • 17. Re: Vista 64 bit
                                          Level 1
                                          Thanks for all comments.Interesting reading!

                                          I actually decided to stick with a 32bit machine for now. Not worth the risk of additional problems, I thought.
                                          • 18. Re: Vista 64 bit
                                            Level 1
                                            Just wanted to say that the comments by 'Patrick Haigh-Gannon' were an excellent read.

                                            I was not aware of Rollback RX as I'm a Acronis TrueImage user. So I surfed the Rollback website and this recovery application looks very kool.

                                            It looks like the latest version allows for saving Snapshots to external drives (USB), it also has recovery to any Snapshot and then automagically restore just the data files from your most recent Snapshot (which is extremely kool).

                                            Will download the trial shortly and take it for a spin...