18 Replies Latest reply on Mar 21, 2011 5:54 PM by the_wine_snob

    Error message

      I need your help in solving this vexing problem:
      My computer is home built consisting of Asus P5K Deluxe motherboard, Intel Q6700 quad processor, OCZ Gold 2Gig RAM, Creative Audigy-2 ZS Platinum Sound Card, EVGA 8800 GTX Video Card and Win Xp Pro 32bit OS.
      All drivers are up to date, Win service pack 3 installed, latest version of Apple Quicktime installed. OS and all programs installed on a Western Digital 150Gig, 10000 rpm Raptor and Video is captured via a Sony DV Camcorder (DV-AVI) to Adobe Premier Element 7 and to a Separate 750Gig WD hard drive. The only other program on this computer is Photoshop Pre-7.
      The capture, editing, adding one title and two dissolve transitions to a 25 minutes project has been uneventful. I have made no DVD menus and added no music tracks. Attempting to make a simple DVD, I click on Share tab, open the disc menu, name the disc and click burn. Encoding data resumes and completes up to %93 the jumps to Compiling Media up to %93, the jumps to Burning Disc, up to %93, ejects the Disc with the error message: "Unknown Error 2131042562". The disc is recorded but does not play.
      This problem is consistently repeatable. I have reinstalled the program repeatedly, formatted both drives and reinstalled everything from scratch a few times, updated everything that is updateable but the problem remains. I can render to a folder and use Nero to make a DVD with no problem! any help, insight, words of wisdom and experience is appreciated.
      I apologize for this lengthy message, I tried to prove as much information as possible. Thanks
        • 1. Re: Error message
          New Improved Chuck Engels Level 1
          Sounds like a bad disc, what brand of media are you using and what speed are you burning at?
          • 2. Re: Error message
            Level 1
            Hi Chuck:

            It is not the Disc. I am using Verbatim and burn at 16. I had previously used Adobe Pre 2, 3, and 4 with the same computer and Discs with no problem. Nero has no problem burning a disc. I have also use a 4 speed.
            • 3. Re: Error message
              New Improved Chuck Engels Level 1
              Then my next suggestion is to update the DVD Burner firmware.
              • 4. Re: Error message
                New Improved Chuck Engels Level 1
                Here are some other suggestion and solutions from folks with the same error message


                Same type of error from Roxio, so probably not a Premiere Elements issue. This is most likely a standard Windows Error Message or something from the burner firmware itself.
                http://forums.support.roxio.com/index.php?s=5dc7a6dcbd3c17667a363f75f8e37911&showtopic=382 57&pid=203399&st=0&#entry203399

                many recommendations I have seen regarding this error, if not fixed by updating the Firmware, is to burn to a folder and use another application to burn the DVD like ImgBurn (free). Burning to a folder and using another application to burn the DVD is generally preferred anyway if you will need multiple copies over time.
                • 5. Re: Error message
                  Ed.Macke Level 3
                  If I could just add...?

                  In addition to being quicker and easier for multiple copies, burning to a folder also gives you another level of backup/safety.

                  The folder contains a DVD image that can be burnt to a new DVD if your old one is lost, damaged, etc. As long as you have any standard software that can burn a DVD, you're OK.

                  However, without burning to a folder, you will always be reliant on PRE to open your project and burn a DVD. If your project gets corrupted, or if future versions of PRE simply won't open it, or if you accidentally delete one of the assets, anything like that, you'll be up the proverbial creek.

                  Even though my Premiere-to-DVD works fine, I *always* burn to a folder, and think of it as a backup of my physical DVD.

                  My 2 cents...
                  • 6. Re: Error message
                    Level 1

                    Thanks for suggestions. I will try to find a firmware update for the burner which is a Plextor PX-800A.
                    By the way I don't have Roxio on this computer. Rendering to a folder and using Nero to make a DVD works fine. I have also tried +R and -R DVDs with the same error. I have quite a collection of coasters now!

                    • 7. Re: Error message
                      Level 1
                      I tried but Plextor has no firmware update for this burner. The strange thing is that the same burner worked fine with Adobe Pre-7! As a last resort I will buy another burner.

                      • 8. Re: Error message
                        New Improved Chuck Engels Level 1
                        Check the last post in this thread

                        I did find out that the original manufacturer of that drive is Sony-NEC
                        http://www.videohelp.com/dvdwriters?DVDname=plextor+800a&Submit=Search&oem=Sony-NEC&chipse t=&cdrs=&cdrws=&dvdrs=&dvdrws=&dvdrsdl=&dvdprs=&dvdprws=&dvdprsdl=&dvdrams=&bdrs=&bdres=&b drdls=&bdredls=&hddvdrs=&hddvdrws=&hddvdrdls=&hddvdrwdls=&hddvdrams=&buffer=Any&cdrom=&dvd rom=&bdrom=&hddvdrom=&orderby=Name&hits=50&Search=Search

                        This might be interesting as well
                        http://club.cdfreaks.com/f43/plextor-launches-new-internal-dvd-rewriter-drive-px-800a-2102 26/index3.html
                        Might be of some help.

                        All in all a new burner might not be a bad idea, they are pretty cheap these days.
                        • 9. Re: Error message
                          Level 1

                          Thanks for all the links you provided. I was amazed at all the discussion regarding this drive. I will be going to Micro Center for some shopping. Thanks again.

                          • 10. Re: Error message


                            I am currently having the same problem/error message. Did you ever remedy the problem? What did you do?



                            • 11. Re: Error message
                              the_wine_snob Level 9

                              Welcome to the forum,


                              Unfortunately, Mike never reported back, so we will likely never know what worked for him.


                              Now, can you furnish us with much more information on your system? This ARTICLE will give you tips on the types of info that will be useful in trying to help you. As it appears that Mike's particular brand and model of burner might have been the issue, please list the make and model of burner that you are using, and also if you have updated the burner's firmware, though that did not seem to help Mike.


                              Good luck,



                              • 12. Re: Error message - 2131042562

                                Hello all...I'm new to the forum but have been using Adobe Premiere Elements 8 for about 8 months.  Haven't created many DVD's yet but have been successful a few times.  I run a Dell XPS with latest Intel I7 Chip and 8GB RAM with a ton of drive space.  The OS I did recently upgrade to Windows 7-64bit Ultimate.  I was running HOME PREMIUM (64-bit, Win7) prior to the fresh upgrade.  The burner in question is a bluray combo drive; HLDS BH30N.  I'm running the latest firmware A103 from the Dell website.


                                The odd thing is that I've been successful before in burning the DVD/BD.  However, this is the first time I've attempted to do so after the OS upgrade.  I've done everything by the book and have probably built computers off and on for a couple decades...I have an IT background.  I was able to burn a data disc with Roxio 10.3 without issue so the drive appears to be functional.


                                I've tried several things like create new projects from scratch and just taking a few files and try ripping it.  Seems to almost get finished with the encoding process and then I get the above "unknown" error code.  I've tried various setting for NTSC and get the same results.  The video camera I use is a JVC GZ-HD300AU.  I know that the camera tells me that if I record at the highest resolution that I have to burn to bluray.  Well I made sure I stepped down on the resolution so a DVD shouldn't be a problem.  Tried a bluray disc as well and no love.


                                BTW:  I do all of the ripping directly from PE.  I saw a few posting about creating a file to PC.  I'd be interested in looking at that option more but want to make sure I don't lose the capability of making bluray home movies.  If anyone has any software suggestions for that I'm all ears.  On one of my tests, the option of sharing to PC and selecting AVI was sucessful.  I guess the frustrating part is that it did work at one time.  My system is probably more pristine than it has been in the past and not having any issues elsewhere.  Don't see anything peculiar in the system event logs either.


                                Thanks in advance -


                                • 13. Re: Error message - 2131042562
                                  Steve Grisetti Adobe Community Professional

                                  Hi, Mark.


                                  My first recommendation is that you start your own thread rather than tagging onto this one (which is over two years old and may or may not be related to your issue).


                                  Your question will get more attention that way and you'll be able to post under a topic more closely related to your specific issue.

                                  • 14. Re: Error message - 2131042562
                                    the_wine_snob Level 9



                                    Welcome to the forum.


                                    I agree with Steve, on starting a new thread. Before you do, take a look at this ARTICLE, as the more info that you can give, the easier it might be to troubleshoot the issue(s).


                                    Good luck,



                                    • 15. Re: Error message - 2131042562
                                      Mark22011 Level 1



                                      Thank you both for the advice.  I'll take a look at the link to make sure I'm sharing all the pertinent information and will create a new post.  I thought about that initially because like you said, this was a 2 year post but didn't want to clog the forum with duplicate information.  Thanks again though in directing me so that I might get the best assistance possible.



                                      • 16. Re: Error message - 2131042562
                                        the_wine_snob Level 9



                                        I understand and appreciate your concern. It is valid, but I think that addressing your exact problems would take precedence here. Too many will be familiar with this thread, and will possibly overlook it, or will assume that the same exact info applies, when it probably will not. Having those "eyes" could be important to solving your exact problems, and then there will no confusion.


                                        Though I have a pretty long attention span, I have been known to look back up-thread for info, only to realize that a new poster has different issues. It happens all too often.


                                        Good luck, and we'll do our best to help,



                                        • 17. Re: Error message - 2131042562
                                          Mark22011 Level 1



                                          Just so I don't assume, I am guessing that you are suggesting on starting a brand new discussion under the sub-category of Premiere Elements correct?




                                          • 18. Re: Error message - 2131042562
                                            the_wine_snob Level 9



                                            That assumption is correct. Just go to the New icon on the Toolbar, while in the PrElements main forum, and choose Discussion. Then, the dropdown will automatically show this forum. Choose a title that identify your issue, and from the suggestions in that linked article, just outline the equipment, the error messages, in as much detail as is possible, and then exactly what you are doing, when you receive the error(s).


                                            Also, if you could list any steps that you have already taken, that will save responders from suggestions things that you have already tried.


                                            Good luck, and we'll be looking for the post,