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I have the same problem under XP. Can anyone advise please?
If you'll work through these troubleshooting steps from the FAQs at the top of this forum and then post your results in as much detail as possible, we'll be more likely to diagnose your problem and recommend solutions.
This is aimed a Premiere Pro, but may help - First, work through the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed, report back with the DETAILS asked for in the questions at the end of that link... For question #1 see the note about the FREE http://www.headbands.com/gspot/
I finally solved it by un-installing everytheing except Windows, re-booting, installing the latest version of QuickTime, re-booting then installing Elements and re-booting yet again. It now works perfectly even though I have since re-installed all my other software including other versions of Premiere.
Definitely a "scorched Earth" solution, Alaister -- but I'm glad it worked for you. Hopefully there are other solutions that aren't that drastic.