2 Replies Latest reply on Mar 10, 2009 1:03 PM by the_wine_snob

    Premiere Elements 7 BEX error code

      Help. My program keeps shutting down on me. It was working fine previously but will not let me work with the video this time. I can get into the program fine and even upload video but every time I try to open or play a clip I get the error below and then the program shuts down.

      Problem signature:
      Problem Event Name: BEX
      Application Name: Adobe Premiere Elements.exe
      Application Version: 7.0.0.0
      Application Timestamp: 48cee0db
      Fault Module Name: MSVCR80.dll
      Fault Module Version: 8.0.50727.3053
      Fault Module Timestamp: 4889d619
      Exception Offset: 00008aa0
      Exception Code: c000000d
      Exception Data: 00000000
      OS Version: 6.0.6001.2.1.0.768.3
      Locale ID: 1033
      Additional Information 1: de8a
      Additional Information 2: 4fa040a16f35e6e675984ea54b302855
      Additional Information 3: 2d07
      Additional Information 4: 5225acc6c0f4892c1259e47037015b14

      I have done all the updates I can think of and been through the forums.
      My camera is a Cannon Vixia HV30

      My computer is:
      Operating System
      Windows Vista Home Premium Service Pack 1 (build 6001)
      Processor a
      2.67 gigahertz Intel Core2 Quad Q9400
      64 kilobyte primary memory cache
      6144 kilobyte secondary memory cache
      Drives
      750.09 Gigabytes Usable Hard Drive Capacity
      594.31 Gigabytes Hard Drive Free Space

      TSSTcorp DVD+-RW TS-H653F ATA Device [CD-ROM drive]
      TSSTcorp DVD-ROM TS-H353B ATA Device [CD-ROM drive]

      Generic- Compact Flash USB Device [Hard drive] -- drive 1
      Generic- MS/MS-Pro USB Device [Hard drive] -- drive 4
      Generic- SD/MMC USB Device [Hard drive] -- drive 3
      Generic- SM/xD-Picture USB Device [Hard drive] -- drive 2
      ST3750630AS [Hard drive] (750.16 GB) -- drive 0, s/n 9QK1T3YS, rev DE12, SMART Status: Healthy

      Users (mouse over user name for details)
      local user accounts last logon
      Student video 1/28/2009 11:09:33 AM
      Video 3/9/2009 4:37:52 PM (admin)
      local system accounts
      Administrator 12/12/2008 10:53:38 AM (admin)
      Guest never

      Marks a disabled account; Marks a locked account
      Controllers
      ATA Channel 0 [Controller] (2x)
      ATA Channel 1 [Controller] (2x)
      Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
      Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
      Bus Adapters
      Microsoft iSCSI Initiator
      Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
      Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
      Intel(R) ICH10 Family USB Universal Host Controller - 3A34
      Intel(R) ICH10 Family USB Universal Host Controller - 3A35
      Intel(R) ICH10 Family USB Universal Host Controller - 3A36
      Intel(R) ICH10 Family USB Universal Host Controller - 3A37
      Intel(R) ICH10 Family USB Universal Host Controller - 3A38
      Intel(R) ICH10 Family USB Universal Host Controller - 3A39
      System Model
      Dell Inc. Studio 540
      System Service Tag: 3PTZTH1 (support for this PC)
      Chassis Serial Number: 3PTZTH1
      Enclosure Type: Desktop
      Main Circuit Board b
      Board: Dell Inc. 0M017G A00
      Serial Number: ..CN7443189H0455.
      Bus Clock: 333 megahertz
      BIOS: Dell Inc. 1.0.4 09/26/2008
      Memory Modules c,d
      3328 Megabytes Installed Memory

      Slot 'DIMM1' has 2048 MB (serial number 8DE37056)
      Slot 'DIMM3' is Empty
      Slot 'DIMM2' has 2048 MB (serial number 6DE37053)
      Slot 'DIMM4' is Empty
      Local Drive Volumes

      c: (NTFS on drive 0) 733.98 GB 583.94 GB free
      d: (NTFS on drive 0) 16.11 GB 10.37 GB free

      Network Drives
      None detected
      Printers
      HP LaserJet 5 on 192.168.83.114
      Microsoft XPS Document Writer on XPSPort:

      Display
      ATI Radeon HD 3650 [Display adapter]
      DELL S2409W [Monitor] (24.0"vis, s/n Y183D8AS1W7U, October 2008)
      Multimedia
      High Definition Audio Device
      Realtek High Definition Audio
      Communications

      isatap.lyncs.org
      Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
      primary Auto IP Address: 192.168.82.31 / 23
      Gateway: 192.168.83.7
      Dhcp Server: 192.168.83.8
      Physical Address: 00:21:70:6C:71:10
      Teredo Tunneling Pseudo-Interface

      Networking D