9 Replies Latest reply on Nov 9, 2008 8:59 AM by Steve Grisetti


      I am not able to capture from my DV camcorder for some reason.It immediately comes up with a message saying 'recording has stopped since the audio format used is different from what is on the computer' or something like that. I am able to capture without any problem using windows movie maker.
        • 1. Re: capture
          Steve Grisetti Adobe Community Professional
          Do you have a Roxio product in your computer?

          Also, have you gone to Edit/Device Control/Options and ensured that the program is set up for your camcorder?

          It also matters whether you're using a Vista or XP operating system.
          • 2. Re: capture
            vrajku Level 1
            Thanks for the prompt reply. I do not have any Roxio product. My operationg system is Vista.I did look for the closest product for my camcorder . It is a Sony DCR-TRV80. But they have only DCR-TRV50 & DCR-TRV8.I selected the latter.This is frustrating for me because I thought premiere elements should be better than windows movie maker which came free with my Vista laptop!
            • 3. Re: capture
              Steve Grisetti Adobe Community Professional
              If you're looking for help, we might be able to help you.

              If you've got a complaint, you should contact Adobe by clicking on the Contact button at the top of this page.

              Vista needs to be properly configured in order to allow its optimal use of the software installed.

              You also need to ensure that the supporting systems are updated, including the latest Quicktime.
              • 4. Re: capture
                vrajku Level 1
                Even after I did all the changes you asked me to my computer performance look
                s like this where the graphics score is below 3.6

                Processor: 4.9
                Memory: 4.5
                Gaming Graphics : 3.6
                Primary Hard Disk: 4.8
                • 5. Re: capture
                  Steve Grisetti Adobe Community Professional
                  Those could be challenging specs for video editing. But you may be able to do it.

                  What are the audio settings in your camcorder?
                  • 6. Re: capture
                    vrajku Level 1
                    The audio settings on the camcorder:

                    HiFi Sound
                    Audio Mix
                    A/V to DV Out
                    • 7. Re: capture
                      Steve Grisetti Adobe Community Professional
                      I'm sorry. I don't have enough information to help you.

                      Maybe you should contact Adobe Tech Support.

                      • 8. Re: capture
                        John T Smith Adobe Community Professional & MVP
                        I don't know if it will work with Vista, but the demo is free (don't use it for production work until you pay, the demo version puts a watermark in every few video frames) so check out http://www.scenalyzer.com/main.html
                        • 9. Re: capture
                          Steve Grisetti Adobe Community Professional
                          WinDV is a free capture utility that produces files that will work with Premiere Elements.