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The the Microsoft Installer Cleanup tool.
I'll try to do it.
I've already repaired it. Thank you Mike!
I get this exact same error when 3/4 of the way through "removing older versions" of the installer... I used the MS installer cleanup tool and also searcher for and deleted all adobe folders and files, there is no reader installed on this PC
I have the exact same problem too...used the MS Utility Cleanup program and even went into the registry to cleanup old files. Still get the same error message referenced above...
I'm having the same error at my office. Everyone tried the update then it failed. After that, we're not able to open any PDF and it does that error.
I got the same error and when I ran the MS Clean-up utility I only removed the Adobe reader installations that were on the list. I re-ran the 8.1.2 install and it completed with no problems. My bigger concern now is what will happen if I try to deploy this via group policy; Will it fail as well? Any input from Adobe would be greatly appreciated.
Distributing via GP will cause the same issues. Is Adobe going to weigh in? Bueller? Bueller?
I just tested the deployment via GP and didn't have a problem. I will try it with another OU besides IT and see what happens. KYP
Same story with my computer. "Internal Error 2753. Updater.api_NON_OPT" Then I get the "Fatal Error" box.
Is there a fix coming soon? It's pretty hard to go without a PDF program at a Utility company.
We had deployed it through GP and are getting the error message on a good number of the computers, but not all of them, and that is what is confusing. A fix would be greatly appreciated!
I have had this problem for some time and still have not found an answer. I have talked with Adobe and still no clear explanation. Some people have suggested finding the Updater.api file on your computer and renaming it "Updater.old" (without quotes). My problem is that I don't even have the Updater.api file. It was deleted. The best fix I have found was to download "foxit Reader". It works great and does everything I need.
OK. Adobe is obviously not going to be any help, so here's what I found. Our initial download did not come through with the "Download Manager", and the package made from those source files did not work. The package that did come down through the download manager was more difficult to isolate, but appears to have worked better. I have not been able to compare file versions, but I suspect they rushed a fix out, and have now had time to refine it. When making the .mst file with the Tuner, making as few changes as possible seems to have worked best. We turned off the EULA display and "Beyond Adobe" splash screen only, then pushed through AD. Preliminary testing looks good.
Here's my story:
On our network of approx. 50 pc's, I have deployed Reader 8 through GPO. When the update 8.1.2 appeared (only to local admins!) and they installed it, it gave an error and the reader stopped working... They could all reinstall by running the deployment package, except for me... I get the same error, even when I try to uninstall the Reader: "Internal Error 2753.Updater.api_NON_OPT"
Any help would be appreciated!
I have found that deleting the following registry folders seems to fix the problem.
We are installing 8.1.2 via GP.
sorry, slight typo. The correct registry folders are:
I finally tried the Microsoft Cleanup utility. Worked like a champ. Thanks Mr. Kazlow.
Microsoft cleanup tool is going to pull the keys mentioned by Nick actually.
Why this error is coming up - not entirely sure. Updater.api is a plugin that comes with Reader, but the error your getting suggests a corrupted installation.
For GPO Installation - Try the following
1. Create Reg file
Windows Registry Editor Version 5.00
2. Set batch file to run Reg file with GPO startup script
3. Set software installation policy for Adobe 8.1.2
The process deletes the unneeded registry keys and so that Adobe 8.1.2 can be installed cleanly. The stations may have to be restarted twice due to the way Windows processes the GPO settings.
Using Microsoft Vista:
Remedy for my situation: went to windows install clean up and selected adobe. It removed it form the list.
Then went back to try install and IT WENT TROUGH!
I have been battling for weeks trying to find out what was causing the Internal Error message. Man it was that simple but took a long time tring different things to remedy.
Hope this works for you!
Hi All - thanks for the leads - I think the actul codes are now
I do not understand the relevance of the penultimate digits in the two strings but I now have (at long last) Reader 8.1.2 installed.
Nick thanks for your suggestion, as soon as I deleted both
I was able to install Adobe 8.1.2 ok.
ADOBE. WHATS YOUR EXCUSE FOR NOT COMING UP WITH A SOLUTION TO INTERNAL ERROR 2753 updater.api-NON-OPT It has and still is causing me endless headaches. If there are other products i will reluctantly use them.
First, you're barking up the wrong tree. We're not Adobe.
Second, did you read the very first post (or any of the others) that have a potential fix? Did you try any of them?
Heres what I did. Had same problem of updater erroring out at 75% installation.
1) Install Microsoft clean up utility(more info: - http://support.microsoft.com/kb/290301)
2) Run clean up utility and remove adobe previous versions, which would remove registry entries as well.
3) Install adobe reader 9.
Hope this helps.
The Microsoft Cleanup tool is NOT a fix!!! That is something you might want to run on a machine or two, but not on practically the whole network. This error is ridiculous and has been a pain in my arse for far too long. I have tried deleting the registry keys mentioned, but I still get the error. I need a fix that can be run automated on each machine so this stupid software will install. I have never had so many problems from any other software installers!
The Registry Edit fixed my woes, thank you guys!