Adobe Reader 8.1.2 Freezes Microsoft Office 2003 Program causing to operate in safe mode eliminating tools and options usages.
Also, we tried to update to Office 2007, error message denote that Adobe Reader is the problem.
Tried to update Adobe Reader, it would not update, suggested that Adobe Reader be deleted from our computer harddrive program/software. Unfortunately, there's two Adobe Readers: Adobe Professional Reader and Adobe Incorporate.
Which Abode Reader program should be deleted, if not what should be done to resolve this problem?
I am having the same problem as Joerg Poetzsch describes. I am running Adobe Reader 8.1.2 (fully updated) on Windows Vista Ultimate (fully updated) on a Dell Inspiron 530 (2GB RAM, Quad Intel processor). Adobe will freeze the entire operating system and there are no messages in the Windows event viewer. The only "solution" is to hit the power reset button on the computer case. I have recreated the problem at will using specific PDF files. In one case it was attempting to print the PDF that locked the system. In the other case it was opening the PDF from a website using the Internet Explorer 7 plugin. Downloading the PDF using the Save As... and then opening the downloaded PDF using native Adobe Reader did not lock the system.
Please reply to "Geoperkins (at) yahoo.com"
I had the same problem. Reader 8.1.2 hangs the computer and requires a hard reboot. After much research I have a solution. Uninstall adopey reader and download foxit reader 2.3. It opens all pdf's, does not crash the computer, and it is FAST! Does not take 15 min to start. I am in no way associated with Foxit. Try it.
I installed Foxit Reader a few days ago. Ever since, I am very happy. What a relief!
I have the same problems - all the computer's CPU power is taken up by something and no resources are available for anything else so the system works very slowly or locks up. I think this problem has to do with adobe updater. When I looked at the processes in task manager the only one using significant CPU power was 'adobeupdater.exe'. I suspect the program is trying to automatically update itself and failing. Unfortunately there doesn't seem to be any way of changing the update preferences (to 'no update' for instance). I'm going to try to go back to 8.0 and see if that works.
Similar problem though not exactly the same. Click on pdf download link in IE browser. Download seems to start, but then it freezes. Eventually - 2 to 3 minutes later an Adobe error message pops up which says an error occurred and to resart Adobe reader. Just close the message box and the file download screen appears - file is downloaded and displayed in the IF browser. Weird. Tried re-loading Reader several times.
I give up. I can't tolerate the repeated lockups when using Adobe Reader. Does anyone know of a free or inexpensive alternative that will also preserve the "last read" location in a pdf document? Will Foxit do this?
Same problem, additional information. I turned on the startup banner and have determined that, if the mouse is moved while loading the "accessability API" the lockup occurs. If I don't move the mouse, Reader loads.
I've paid a boatload of money to have multi-tasking systems, and I'll be darned if I have to wait for an app to load before I move on to another screen and continue working.
Is there a file I can delete or a way to tell Reader not to load the accessability API?
Yes, Foxit will allow you to create a bookmark in the pdf. I tried it and it seems to work. The more I use foxit the more I like it. It is FAST to start and it does not Freeze Vista. Works great on my XP machine also.
Yes: Delete reader and install Foxit. That is where Adobe should try to learn from. Aren't you tired of doing hours of bug-fixing? There is a fix, unless you HAVE to use Adobe Reader. Otherwise I see only advantages of uninstalling it.
Same problem, running Reader 8.1.2 under Vista Ultimate; when I open pdf, or start Reader w/o any open pdf, system hangs, even if I wait an hour or more, system remains hung; have to cycle power button to restart.
Does not ALWAYS occur; about 2-3 out of 10, Reader/pdf starts/opens OK, system remains operational; can't identify any variable, running apps, etc., that accounts for difference; seems random.
I've uninstalled/reinstalled Reader, without improvement;
this is BIG problem, hope Adobe will read/fix soon;
Don't wait for adobe. Just uninstall adobe reader and download and install foxit. Solves the problem instantly. I have been using it for about a week and it has never hung once.
I am also experiencing exactly the same issue running Adobe Reader 8.1.2 on a Dell XPS 420 with Vista Ultimate and Logitech Wireless Mouse.
What surprises me is the lack of acknowledgment from Adobe concerning this fatal error which reflects poorly on their company and support commitment to their customers. Having your computer freeze is as bad as it gets, especially when Adobe Reader is so pervasive. Moving to Foxit is not the answer, Adobe pulling finger is !
Another option is the portable PDF viewer Sumatra from portableapps.com It runs on a Key and is really light weight. More importantly, it is open source so what you see is what you get in the software sense.
Why won't Adobe fix this problem? Why won't they even acknowledge that there is a problem.
I'm having the EXACT SAME PROBLEM with Windows Vista Business, SP1: every once in a while Adobe Reader 8.1.2 HANGS my system HARD (even pushing the caps-lock button does not toggle the caps-lock light). Have to use the power switch to recover. Makes me CRINGE every time I try to OPEN a PDF. Not a goot user experience....
Changing to Foxit (or another reader) doesn't hurt Adobe any since they make thier money from the CREATION of pdf's, not the viewing of pdf's....
I had the same problem with the disappearing mouse then system lock up. I'm using Vista Home Premium.
I turned cursor trails off in mouse properties and that seems to have fixed the disappearing mouse problem when I opened PDFs. No crashes yet either.
Nathan D. posted the solution on another thread:
"Running Vista - find the Acrobat.exe file and open up "Properties". Select the "Compatability" tab. Check the box in the Privilages area to "Run as Administrator".
With this you should be good to go.
Nathan Daniel, "Adobe Acrobat 8.1 has stopped working.. Acrobat Reader same.. Vista.." #18, 6 Jun 2008 7:44 pm
This affects both Reader and Acrobat ...and I just verified that this works for me.
I have exact the same problem as Joerg Poetzsch - I have a Dell XPS720 H2C with Windows Vista Ultimate SP1
Ever since upgrading to 8.2.1., and not always, when I try to open a pdf, my system freezes completely. After opening the document, the mouse pointer disappears for a second or two, and when I am lucky, it comes back. When not, the clock in the side bar stops running, and that's when I know: It froze again.
The Keyboard and mouse are useless and you can do nothing but power the computer down.
Here's a work-around while Adobe figures this out: click to open whatever Reader file you're interested in, then remove you hand from the mouse and keyboard for 5 seconds. Just "click and release." I've had no system lock ups since I started doing this.
THAT WORKS! Also, sometimes it's a bit longer than 5 seconds. I've found that if I wait for the mouse pointer to disappear and then reappear (usually about 5 seconds), then I don't get the lockup. If I move the mouse AT ALL during the time that it disappears, it does not reappear and my system locks up hard.
This is bizzare. Glad you found that out, but hey, we are having multitasking computers with 2 processors and who knows what, but should hold our breath and not move when trying to perform such a simple task like opening a pdf with Adobe's reader.
Still, I will not revert back to Adobe. When using Foxit software, you can just work normally, without having to use a stop-watch, and wait until you turn into stone in front of your monitor...
My initial post dates back to May 15 - more than a month has gone into the land, many other users have confirmed this to be a bug, but the only ones who seem to be taking care of it are the end-users themselves. What a lousy service from Adobe.
Is my impression correct that all users who have this problem, run a DELL system? Maybe, the two giants should stick their heads together...
More information: this same freezing occures with Nuance PDF Professional 5, with the same solution. Yes, I'm running a Dell 490 Intel 5355 quad with 4 GB. Joerg: how did you know? However, it also occurs on an "HP Compaq" quad processor I use. Therefore, we still can't point a finger.
However, it also occurs on my "HP Compaq" quad processor that I recently purchase. I am having the same freeze problems and running Adobe Reader version 8. Thanks for the workaround.
What I have noticed is that this did not occur on my Visa 32-bit operating system but does with my new 64-bit computer. Are either of you running a similar Vista 64-bit system?
I'm having this issue on an e-machines W3400 with Vista Ultimate 32 bit. Also, I have UAC turned off, so the "check in the Run as Administrator" option doesn't work for me (nor does right clicking and choosing "Run As Administrator".
I'm going to try it in Compatibility mode for XP and Run As... to see if it works. I believe (but haven't checked lately) that this issue occurs on my Toshiba Laptop with XP Media Center as well.
Does the "don't move the mouse until after the PDF is completely loaded" solution work for you? It's the only thing that worked for me. Of course, PDF Reader 9 is now out and I haven't had any problem with it freezing on Vista.
I posted on this thread some time ago that my Vista Ultimate system would freeze up (hang, lock up) intermittantly with Adobe version 8.
I have now updated to the newest Adobe version 9.0 and there have been other changes to my system (primarily Microsoft updates). Anyway, the problem has mysteriously fixed itself.
It is very strange that Adobe never monitors these discussion threads and does not post technical support responses.
I left my message, haven't had an email, but, £8. has been taken from my account?
I am a Lady of 76 and every penny counts--hope I WILL receive an email.
>I left my message, haven't had an email, but, £8. has been taken from my account?
Dear Jeanette, there are many tens of thousands of forums on the
internet, and each one deals with something different. Imagine trying
to get help with something you bought in a shop: you have to go back
into the RIGHT shop to get help.
This place deals with some free software called "Adobe Reader".
If you can tell us more about your problem, we might be able to help
you find the right place to ask about it.
I am contemplating buying a iMac (I currently have pc) I currently run XP professional on my pc. I have heard many, many horror stories regarding upgrading to Vista and software not being supported. On my pc I run Adobe Suite CS2. I will probably buy Adobe CS3 for Mac when I make my purchase and maybe upgrade my current cs2 for pc. I am inclined to stay with the XP OS because of the problems I have heard about with Vista.
Does Vista support Adobe? Should I stick with XP or get Vista? I like to be current but not if I can't use the software I already have.
>Does Vista support Adobe?
Adobe make lots of things. I'd assume you meant Adobe Reader, but you
mentioned CS2 and CS3. What specifically are you asking about?
I'm having the same problem
I had exactly the same problem (including the annoying work-around fix of not touching the mouse for a few seconds after reader opens). Adobe 9.0 reader fixed the problem completely.
I opened several documents this morning--that previously froze my computer--and kept the mouse moving continuously. No problem. Plus, the documents loaded almost instantaneously.
I found the following info from Adobe Tech support web site, after I uninstalled Abode reader/professional version, reboot and then install Adobe update as follows and all my problems resolved.
To determine which version of Acrobat you have currently installed, choose Help > About Acrobat. The version number appears in the upper left corner below the Acrobat logo.
Users with version 8.0 should apply the 8.1 and 8.1.1 updates + (Adobe Acrobat 8 licensing service update (Windows Vista only)), before proceeding with this update to version 8.1.2.
You have to download and install the each incremental patch.
Big thanks to you, Mycah_Mason, for cross-posting this fix.
(While I happily use Foxit by default, I had to fill in an interactive PDF... & Foxit was foxed. Oh, and congrats to the UK government for finding another new way of making life more tedious than it needs to be.)