31 Replies Latest reply: Sep 20, 2011 3:24 PM by beavmetal0 RSS

    Adobe reader 9 plugin crashes

      Since the replacement of Adobe Reader 8 by Reader 9 the Adobe PDF plugin crashes the browser (Firefox 3 and Internet Explorer 7) after loading the PDF an a new TAB. When I disable the plugin in Firefox, Firefox does not crash any more but the PDFs open in Adobe Reader outside the browser.

      Windows XP SP3, Adobe Reader German version.

      Any ideas ?

      Regards
        • 1. Re: Adobe reader 9 plugin crashes
          Same problem.

          Vista Home Premium SP1

          IE7 (all patches)

          Everything was fine with Reader 8.1.2. Then I installed 9.0 (after uninstalling 8.1.2) and now when I cilck on a PDF in IE7, the window clears up, the PDF downloads and ...

          drum roll.

          IE7 crashes and needs to restart.

          This used to work just fine before 9.0.

          (off topic: I am just surprised that this issue has not appeared more on this forums, a google search reveals users with similar problems even in Firefox 3. Am I doing anything wrong?)
          • 2. Re: Adobe reader 9 plugin crashes
            Same issue with about 45 computers on our LAN. Adobe please fix this!

            XP Pro SP2 (a few SP3)
            IE 6 and IE 7.
            • 3. Re: Adobe reader 9 plugin crashes
              URGENT -- CANNOT DOWNLOAD ANY PDF FILE SINCE INSTALLED ADOBE READER 9

              DOWNLOAD BOX DISAPPEARS AFTER I PRESS DOWNLOAD FROM THE DOWNLOAD BOX.
              WINDOWS VISTA HOME PREMIUM

              since I downloaded Adobe reader 9 -- i cannot open a singe pdf file that was easy to open under Adobe reader 8. Every time I download the next version of adobe reader I have this issue. I've done very step in the help section. I'm on Vista Home Premium. Adobe please install a fixtools that can fix this issue on your site -- like a fix-it doctor. The download box disappears when I after press download box download key every single time. Popup blocker is off, protection on or off doesn't matter in the Tools internet option.

              URGENT PLEASE
              • 4. Re: Adobe reader 9 plugin crashes
                I have this same issue. with Win XP SP-2 Win SP-3 and Win Vista.
                • 5. Re: Adobe reader 9 plugin crashes
                  You should download the google browser and fix the plugin. Currently the PDF links crash it or slow it down to a standstill. Google seems to have been working at the bug for 11 days now.

                  Personally I just want things to work and I think it's taking way to long.

                  Here are the bug reports:

                  http://groups.google.com/group/google-chrome-help/search?q=PDF&start=100&sa=N&scoring=d&nu m=100&

                  Good luck,
                  • 6. Re: Adobe reader 9 plugin crashes
                    I am using IE7 with Acrobat Reader 9 and am having the same problem, whenever I try to open a .pdf file it tells me that "The Adobe/Acrobat reader that is running can not be used to view PDF files in a web browser. Adobe Acrobat/reader is required. Please exit and try again." I am using Reader 9, is there a file that needs to be updated to TELL it that it is there?
                    • 7. Re: Adobe reader 9 plugin crashes
                      I have same problem. What I must do now
                      • 8. Re: Adobe reader 9 plugin crashes
                        We are all having the same problem. With IE 7, Adobe Reader 9 will not open any files. Have tried the plugin route only to find that there is no patch. Adobe is not listening to the problem. Send fix if you find one to michelle.iseman@vitesse.ca.
                        • 9. Re: Adobe reader 9 plugin crashes
                          I have similar issues with Firefox - currently running 3.0.5. Since I've upgraded to Adobe Reader version 9, Firefox will no longer load PDF files in the browser. Instead it displays an error dialog that says,
                          "The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser."

                          I've verified that the plug-in in the "C:\Program Files\Adobe\Reader 9.0\Reader\Browser" - nppdf32.dll - is the same files that is in the browser's plug-ins directory - C:\Program Files\Mozilla Firefox\plugins. The files have the same date.

                          Sounds like there's a major problem with this plug-in.

                          Jeff
                          • 10. Re: Adobe reader 9 plugin crashes
                            I was having the same problem on my daughter's laptop (Vista SP1 and IE7) until I turned off User Account Control. However, since I don't want to leave that turned off on her laptop, I will be uninstalling Adobe Reader 9 and re-installing 8.1.3.
                            • 11. Re: Adobe reader 9 plugin crashes
                              Here is the fixed for my computer.  Hope this will help.<br /><br />Open the Adobe Reader 9<br />Open the <Edit> menu and select <Preferences><br />On the left window, Select <Internet> Categories<br />Make sure to UNCHECK  the "Display PDF browser"<br />Ok then exit Adobe.<br /><br />It's work now.
                              • 12. Re: Adobe reader 9 plugin crashes
                                Thank you, thank you. The solution posted by HungNguyen solved my longstanding problem. Acrobat 9 Professional, when trying to view an online PDF, would crash IE6 on my work computer. I simply could not view or download a pdf, unless it was a tiny file. I tried many solutions, but this one fixed the problem.

                                Oddly, I have had no problem with Acrobat 9 Standard on my home computer with Firefix or with IE7.
                                • 13. Re: Adobe reader 9 plugin crashes
                                  This forum completely sucks. What am I missing in that I do NOT see anybody from Adobe bothering to check this forum and give the "approved" solution to what is obviously a change in how their code worked in previous versions?????

                                  I have seen the same thing. Error message is:

                                  The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a Web Browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again.

                                  As if that will get you a resolution. HA! No disrespect to HunNgyen there, but his "solution" is NOT one. Only thing his solution does is open the file in Adobe itself, instead of opening in a browser window. This is called a "work around" NOT a solution.
                                  • 14. Re: Adobe reader 9 plugin crashes
                                    ~graffiti CommunityMVP
                                    >What am I missing in that I do NOT see anybody from Adobe bothering to check this forum and give the "approved" solution to what is obviously a change in how their code worked in previous versions?????

                                    As stated, this is a User to User forum. Not an official channel to Adobe tech support.
                                    • 15. Re: Adobe reader 9 plugin crashes
                                      I had this problem after installing Reader 9 over Acrobat 6 Pro and uninstalling Pro 6. Resolution came with uninstalling Reader 9 and reinstalling. I think the last uninstall removed old plugins from Pro 6 and allowed access to newer plugins that work with 9. Seems to work fine now with IE7, Chrome, and Firefox 3.0.6.
                                      • 16. Re: Adobe reader 9 plugin crashes
                                        Open the Adobe Reader 9<br />Open the <Edit> menu and select <Preferences><br />On the left window, Select <Internet><br />UNCHECK the "Allow fast web view"<br />Click <Ok> then exit Adobe.<br /><br />There is a bug in the browser plugin that causes it to crash when attempting to display the first few pages of a PDF will still downloading the document. This will force the plugin to wait till the whole document is downloaded before displaying any pages.<br /><br />Or possibly something wrong in the PDF code of certain documents. Someone smarter than me can try and work this out and possible improve the compatibility of Reader with documents that are not necessarily created by Adobe products.
                                        • 17. Re: Adobe reader 9 plugin crashes
                                          I just followed all the steps in this link, including regedit, and finally (FINALLY) got to see Reader 9.0 PDFs in both Firefox & IE!

                                          http://kb.adobe.com/selfservice/viewContent.do?externalId=328233&sliceId=2
                                          • 18. Re: Adobe reader 9 plugin crashes
                                            Thanks this really helps,
                                            • 19. Re: Adobe reader 9 plugin crashes
                                              MNChris

                                              Sometimes the following is found to be needed: replacing \windows\system32\ace.dll with the adobe one in \program files\adobe ...... reader\ace.dll has been said to work.  Really ugly fix - hopefully someone at Adobe corrects this issue in the future.

                                              • 20. Re: Adobe reader 9 plugin crashes
                                                goslackware
                                                For us to fix this issue remove the following dll files from the C:\windows\system32:

                                                ace.dll
                                                AGM.dll
                                                BIB.dll
                                                BIBUtils.dll
                                                JP2KLib.dll



                                                FIX: A batch script would be something like this:
                                                move /y %windir%\system32\ace.dll %windir%\system32\ace.dll.old
                                                move /y %windir%\system32\AGM.dll %windir%\system32\AGM.dll.old
                                                move /y %windir%\system32\BIB.dll %windir%\system32\BIB.dll.old
                                                move /y %windir%\system32\BIBUtils.dll %windir%\system32\BIBUtils.dll.old
                                                move /y %windir%\system32\JP2KLib.dll %windir%\system32\JP2KLib.dll.old

                                                Do search conflicting dll files.

                                                ----

                                                Go to:

                                                C:\Program Files\Adobe\Reader 9.0\Reader\

                                                You'll see dll files in there such as ace.dll

                                                1.) Now do a search on the rest of your hard drive looking for ace.dll

                                                2.) If you find other ace.dll files, then compare the 2 versions. (The version in C:\Program Files\Adobe\Reader 9.0\Reader will probably be the newest version)

                                                3.) Backup then remove older version as it will cause problems.

                                                4.) Do this will each dll file in C:\Program Files\Adobe\Reader 9.0\Reader\

                                                 

                                                The list of dll files that were older version for us were: ace.dll, AGM.dll, BIB.dll, BIBUtils.dll, JP2KLib.dll

                                                 

                                                Also See:

                                                http://en.wikipedia.org/wiki/DLL_hell

                                                http://www.bitsum.com/aboutwfp.asp

                                                 

                                                You should probably before hand also check if they are in the following folders and subfolders and remove them as well:

                                                XP & 2000:

                                                c:\windows\system32\dllcache\

                                                Vista:

                                                c:\Windows\winsxs\

                                                • 21. Re: Adobe reader 9 plugin crashes
                                                  B Hirst

                                                  Wow, thank you goslackware

                                                   

                                                  You're a genius!!!

                                                   

                                                  That fixed my problem! We had this problem on lots of PCs where I work. I've being trying to solve it for weeks. It looks like the problem was caused by some software we have called Text Help - Read and Write, which had old versions of lots of those dlls.

                                                  • 22. Re: Adobe reader 9 plugin crashes
                                                    padurar2009 Community Member

                                                    Yes, it is a common problem. The programers from Adobe will resolve it

                                                     

                                                    asigurari auto

                                                    • 23. Re: Adobe reader 9 plugin crashes
                                                      goslackware Community Member

                                                      This is an update to my original message.  Our Ahlta msi installer installs the older dll files into system32.  When we removed the older dll versions from system32, on the next reboot the Ahlta msi checked for the older dll files- it didn't find them there of course, and prompted with a Ahlta reinstallation.  So, instead what we're doing is leaving the older dll files in system32 folder for the Ahlta program, and instead have copied the newer adobe 5 dll files mentioned above to the C:\Program Files\Internet Explorer folder. If the registry value (SafeDllSearchMode) is set to 1, then programs will search their current folder before looking into system32.

                                                      HKLM\System\CurrentControlSet\Control\Session Manager\SafeDllSearchMode

                                                       

                                                      If the above is set to 0, you can change it to one with reg.exe, or instead just create a .local file.  For example an empty local file:

                                                      C:\Program Files\Internet Explorer\iexplore.exe.local

                                                       

                                                      If C:\Program Files\Internet Explorer\iexplore.exe finds the .local file, it will check its own directory before checking system32, regardless of the SafeDllSearchMode value.

                                                       

                                                      http://msdn.microsoft.com/en-us/library/ms682586(VS.85).aspx

                                                       

                                                       

                                                      Example:

                                                      xcopy C:\Program Files\Adobe\Reader 9.0\Reader\ACE.dll C:\Program Files\Internet Explorer\

                                                      xcopy C:\Program Files\Adobe\Reader 9.0\Reader\ACE.dll C:\Program Files\Mozilla Firefox\

                                                       

                                                       

                                                      Do that with each dll, also I made a blank .local file for for iexplore.exe and filefox.exe then copy them over:

                                                      xcopy iexplore.exe.local C:\Program Files\Internet Explorer\

                                                      xcopy firefox.exe.local C:\Program Files\Mozilla Firefox\

                                                       

                                                       

                                                      good luck.

                                                      • 24. Re: Adobe reader 9 plugin crashes
                                                        goslackware Community Member

                                                        The script we run is here attached.

                                                        • 25. Re: Adobe reader 9 plugin crashes
                                                          BezHirst

                                                          Thanks for the update. That made it really easy to build a package to fix the problem, without messing up any other programs.

                                                           

                                                          Thank you!

                                                          • 26. Re: Adobe reader 9 plugin crashes
                                                            lizzy321

                                                            I have no idea, but really would like to get Adobe to fix this problem.  I play games on facebook, and there are a number of games that crash and tell you to refresh.  Even after refreshing, it continues to crash.  PLEASE, PLEASE, PLEASE fix this problem...  Only started doing this after installing newer version of product.

                                                             

                                                            Thanks.

                                                             

                                                            P.S.  Is there anyway to go back to previous version?????

                                                            • 27. Re: Adobe reader 9 plugin crashes
                                                              An_Tai Community Member

                                                              [EDIT] deleted for cause of redundancy

                                                              • 28. Re: Adobe reader 9 plugin crashes
                                                                An_Tai Community Member

                                                                It's not Adobe's fault in this case -  some other program you have installed a bunch of files that interfere with Adobe's software (namely, older versions of Adobe's own software ; it's a bit like buying a CD player, and something goes and turns your CDs into tapes)

                                                                 

                                                                To solve this, as goslackware mentions, do the following:

                                                                 

                                                                open C:\WINDOWS\system32

                                                                 

                                                                Move the following files somewhere else:

                                                                 

                                                                ace.dll
                                                                AGM.dll
                                                                BIB.dll
                                                                BIBUtils.dll
                                                                JP2KLib.dll
                                                                cooltyp.dll

                                                                 

                                                                Maybe you can moe them to somewhere like C:\trouble_dlls

                                                                 

                                                                Although Facebook games that use PDFs sounds strange...

                                                                • 29. Re: Adobe reader 9 plugin crashes
                                                                  spajder

                                                                  Does anybody know if this i solved in the 9.4 release of reader?

                                                                   

                                                                   

                                                                  //

                                                                  • 30. Re: Adobe reader 9 plugin crashes
                                                                    An_Tai Community Member

                                                                    Unlikely to be in this release. But you can copy the DLLs from the Reader directory to system32

                                                                     

                                                                    http://blogs.adobe.com/an_tai/archives/49

                                                                    • 31. Re: Adobe reader 9 plugin crashes
                                                                      beavmetal0

                                                                      I think I have a solution. The PC to which I found a solution is on XP SP3 running Adobe 9.4.6. Problem started happening after the 9.4.5 updates.

                                                                       

                                                                      I tried all these forums and found no solution to solve my problem. I already reinstalled Adobe Pro awhile back on this PC when another update rendered it useless. So I did not want to have to reinstall again.

                                                                       

                                                                      If normally you cannot open two files simultaneously, check to see if opening them while holding down CTRL & Shift.

                                                                       

                                                                      If you can, then try  this solution:

                                                                      Navigate to C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins

                                                                      Remove the following plugins from the folder:

                                                                      IA32

                                                                      ADBC

                                                                      eBook

                                                                      EScript

                                                                      HLS

                                                                      PPKLite

                                                                      SaveAsRTS

                                                                       

                                                                      That was it for me. The files will now open. No reinstall required.

                                                                       

                                                                      Dear Adobe: Will you please make is so we can uninstall your updates? It is becoming too often that your updates render your product useless.