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The IRS and your state are using technology that Adobe is no longer
supporting. The IRS and various states were early adopters of the
technology that enabled Reader to save data in forms. However, they
haven't updated since the beginning. Adobe's abandoning of the earliest
versions is a way to get them to upgrade. Adobe and the IRS are playing
a game of chicken, you are collateral damage. You will need to stick
with Reader 8, until someone gives in.
Thank you!! Why am I not surprised??!! But, how do I get back to Adobe 8? Everything I've tried gives me Adobe 9.
What a huge nuisance! Even if the IRS provides updated forms, you're out of luck if you need to change something in an old form, eg for filing an amended return.
You will be able to use Adobe's free Reader 8 for many years to come. It's easy to have multiple versions on the same computer and use the old one only when you need to. On the Mac, you can right-click a file and then select Open With from the menu that appears and then select the older version in order to force the Mac to not open your document with the current version. I'm sure there's a way to do it on Windows.
Also on the Mac, you can select your old file and then File > Get Info and under the Open With menu, select the older version (Reader v8). That way, as long as the new version (Reader v9) is not already running, if you double click your file, it will launch Reader v8.
I don't know how to do this in Windows, but there may be a way.
> It's easy to have multiple versions on the same computer and use the old one only when you need to.
>I don't know how to do this in Windows, but there may be a way.
Not really. In Windows, you only want to run one version. It's fine to run multiple versions on a Mac since they don't share resources.
I have feedback forms that I have created for a client on their website in 8.0. I have enabled usage rights on the forms.
They are using Reader 9.0 and now get this error message when they try to fill in the form.
"This document has been changed since it was created and use of extended features is no longer available."
Is this related to this thread? Can you really then not create a fillable form for use on a website unless you ensure the user has Reader 8.0? Or am I missing something here?
Thanks for your help! I can't find anything about this error message anywhere!
Yes, that is exactly why you are having the problem you described. Your client will need to use Adobe Reader 8.0, as 9.0 won't talk to 8.0.
I find this very maddening, but it seems Adobe is sticking to their guns (forcing users to move to the new version); whereas, large entities are resisting the move (my problems started with the IRS' forms) so we have a stalemate.
I just dumped 9.0, reinstalled 8.0 and am now once again happily filling in and saving all manner of forms! I understand that in Mac computers, you can run both -- but that is not the case with PC's, unfortunately.
Hope this answers your questions!