Thank you - we are investigating.
Thanks for the response, Pat.
Let me add that since my original post, I have not been able to deliberately replicate the problem. The same issue has been reported by another reviewer since, but I can't figure out how the issue arose.
I tested the feature by having a coworker create a shared review in Acrobat Pro 8. I then accessed the review document several times using both Reader 8 and Reader 9 (both installed on the same machine). All my comments were preserved regardless of which I used to access the document, so I haven't been able to isolate the cause of the problem.
I'm trying to reproduce the problem you reported as well. Please let us know what type of comment repository that you used in Acrobat 8 Network folder or WebDAV/SharePoint? Thanks.
We're using a shared network folder.
Thanks, Penn. We will look into it.
Our company also uses a shared network folder for reviews created using Acrobat 8.1.2, but our Reader 9 reviewer can't even see the button for publishing. Is this in any way related?
We are having problems with comments being deleted from shared reviews.
Original situation: Acrobat 8 pro to create the review, Reader 8 to comment on a network server. No problems for months.
Then: some users upgrade to Reader 9 and Acrobat 9. Suddenly comments are being lost, sometimes with a notice of "X# comment deletions were published", sometimes not.
Solution 1: Upgrade everyone to Reader 9 and Acrobat 9. Problem persists.
Solution 2: move shared reviews to a non-Novell network location. Problem persists.
Our tech department doesn't know what to do. I'm clueless as well, but thinking maybe the fact that half our staff are still running Windows 2000 might be causing some conflict? Adobe tech support has been most unhelpful. If only we could revert to Acrobat 8....
Please provide some info:
- How did you create the review from Acrobat 8.1.2? Is it a shared review?
- Does that shared network folder required authentication?
- If it does, when open the review file in Reader 9, does you get prompt for login to the server?
- Can you send us the review file created in Acrobat 8.1.2 to
I was curious to see if this was resolved. Were are experiencing a similar situation with the random deletion of comments on a shared network folder review. Two users reported seeing a comment deletion message during a publish and found all of their comments removed.
I've seen issues like this, but related to Acrobat 8 users and browser-based reviews. Since upgrading users to 9 and Shared reviews, the issue seems to have gone away. I was unable to reproduce losing comments in FDF comments, though I wonder if the cause is the same. Any reviews initiated with Acrobat 8 were terminated and re-initiated with 9. Any review that will have Acrobat or Reader 9 participants needs to be initiated with 9 to avoid possible loss of comments as well.
At least I don't have to fight with cached credentials anymore...
Server: Apache WebDAV server with .htaccess accounts, public IP and an SSL certificate
Also wondering if this issue has been resolved. We are working with Adobe Acrobat Professional 8 to set up the reviews, and most people are using Adobe Reader 8 to leave comments. The review is located on a shared network folder. One reviewer is having problems with her comments being deleted if she reopens the review.
We are having similar issue in WebDAV scenario. When user posts his comments online using send and recie
ve comments , the comments file is prepared directly under webDAV root (instead of an MD5 hash folder). The issue is seen when users posts his comments from Adobe Acrobat 9.1.3. When we checked the same with Adobe Acrobat 8.0 , 9.0.0 , 9.2.0 it worked.
What could be the issue ? Is it an issue specific to 9.1.3 or do we need some settings on Acrobat side ?
I assume her PC is set up with the same OS and software versions as the others. I would check to see if something on the server is different. Make sure she has proper access to the folder.
Does the user have multiple versions of Acrobat or Reader installed on the same PC? Macs can usually handle it, as the use exclusive resources. PCs have issues with it. Here's Adobe's Interoperability chart.