22 Replies Latest reply on Jan 31, 2012 11:11 AM by EbutlerMCT

    Printing problems with adobe 9

    Level 1
      I have a problem with printing in adobe 9, When a pdf is sent to the printer it only prints 1 page, so if I try to print a 6 page pdf file it will only print page 1. Also if I try to print double sided it only prints single sided, It's like it only recognises the first page of the pdf. I have uninstalled adobe 9 and reinstalled adobe 8 which works fine. I need to have 9 installed and working. The printer I am trying to print to is Utax Colour CDC 1520 printer. Any help would be appreciated.
        • 1. Re: Printing problems with adobe 9
          Bernd Alheit Adobe Community Professional & MVP
          Did you specify the print range in the print dialog?
          • 2. Re: Printing problems with adobe 9
            Level 1
            yes it is set to print all pages
            • 3. Re: Printing problems with adobe 9
              Level 1
              I cant say about printing on single or double sided pages but in my case it prints as many pages without any issues.
              • 4. Re: Printing problems with adobe 9
                Level 1
                I have the same problem as well.

                Regardless of whether I am printing in Single or Double, I can only print one page and it happens to 2 printers that my office had.
                - TOSHIBA e-STUDIO3510cSeries PS3: for Single & Double Sided
                - HP 4100 Laser: For single sided

                Keeps getting:
                "Error undefined
                OFFENDING COMMAND: NLEJHN+Helvetica

                OPERAND STACK:
                false"

                I don't have such problem with Adobe 8
                • 5. Re: Printing problems with adobe 9
                  Level 1
                  I too have the same problem. I'm printing a 19 page padf to a Kyocera FS5025. Regardless of the page range I choose it only prints the 1st page of the range I define.

                  I have the following error

                  Error Name : /undefined
                  Offending Command : POLENJ+Calibri, Bold
                  Operand Stack : fase

                  No problems like this with Adobe 8. Is it to do with fonts?

                  Linda Shaw
                  • 6. Re: Printing problems with adobe 9
                    (Aandi_Inston) Level 1
                    Never seen this one, but there is an option in Acrobat, maybe Reader
                    too. Try File > Print ; Advanced button ; PostScript optons. If it is
                    there, use "Font and resource policy: send for each page".

                    Aandi Inston
                    • 7. Re: Printing problems with adobe 9
                      Level 1
                      Hi, I am having the same problems with printing under Acrobat 9 and my Kyocera 2525E printing. I only get the first page printed. Does anyone know an updatefile or another solotion ?
                      • 8. Re: Printing problems with adobe 9
                        Ildhund Level 3
                        See this post; it might help.<br /><br />From: DaveGM@adobeforums.com<br />Subject: Re: Reader 9 PDF printing problems<br />Message-ID: <59b61c80.21@webcrossing.la2eafNXanI><br />Date: Fri, 26 Sep 2008 05:13:13 -0700<br /><br /><quote><br />I am having the same problem with a Kyocera KM3232e and there is a <br />workaround for it, although it has not fixed the problem completely.<br /><br />This fix assumes you are using the kyocera KX driver (this is a <br />universal driver so most kyoceras use this driver.<br /><br />If you go into the printers and faxes folder, right click on the <br />kyocera printer and select properties, then go to device settings, <br />there will be a button on the screen called "PDL". Note, if the <br />driver is installed on a server and you are on the client pc, this <br />will be greyed out. You will have to log onto the print server to <br />change the setting.<br />When you click on the button you then be able to "select PDL:" It <br />will probably be set to KPDL. click on the "settings" button and <br />deselect the "allow data passthrough" button. Click Ok until you <br />have closed the kyocera printer window down.<br /></quote><br />-- <br />Noel
                        • 9. Re: Printing problems with adobe 9
                          Level 1
                          After my hard drive crashed, I had to download adobe again and I unfortunately downloaded adobe 9.0. I am unable to print a pdf I received through email. The error is "Before you print related tasks, you need to install a printer." My printers are installed and work fine with Word. Any ideas?
                          • 10. Re: Printing problems with adobe 9
                            Level 1
                            Try this: In Adobe Reader, go to file<  print setup<  properties<  and make sure that "Advanced Printing Features" is set to enabled. I didn't have quite the same problem as you - my HP just stopped printing from Adobe Reader one day. It would act like it was gonna print, take half the paper, and stop. That above was the fix.
                            • 11. Re: Printing problems with adobe 9
                              Level 1
                              I have the same problem with a network printer : TOSHIBA e-STUDIO3500cSeries PS3
                              Error undefined
                              OFFENDING COMMAND: NSUOXY+Calibri-bold

                              OPERAND STACK:
                              false"

                              Adobe 8 Ok but Adobe 9 impossibel to ptint pdf document.
                              I installed the driver in PCL but all of the document printed in black and white.

                              Guys, did you find a solution to print correctly ?

                              thanks a lot
                              • 12. Re: Printing problems with adobe 9
                                Level 1
                                has anyone discovered a solution to this printing issue. it is doing the same for me when I try to print to a canon printer.
                                • 13. Re: Printing problems with adobe 9
                                  Level 1
                                  I had the same issue with Adobe 9 on a Dell M5200 network printer. I was able to fix the problem by disabling Postscript Passthrough on the print driver. For all other printer models I suggest taking a look in the postscript section of the advanced settings in your print drivers. There will probably be check-box options that indicate disabling Passthrough.
                                  • 14. Re: Printing problems with adobe 9
                                    Level 1
                                    Had same issue.
                                    1st pages prints OK, 2nd page prints half of it and third page I get this error:

                                    ERROR: undefined
                                    OFFENDING COMMAND: YPBQWQ+TimesNewRomanPSMT

                                    OPERAND STACK:
                                    false
                                    • 15. Re: Printing problems with adobe 9
                                      Level 1
                                      TY so much Jeff Schlieckau.

                                      I've had same problem as most here with only first page printing.

                                      Removing the "Postscript Passthrough" solved it :)
                                      • 16. Re: Printing problems with adobe 9
                                        Level 1
                                        Just happened to me today.
                                        Received attachment via email and unable to print document.
                                        Saved the PDF file and tried again - same problem.
                                        Uninstalled and reinstalled Reader 9 - same problem.
                                        Error:

                                        The document could not be printed.
                                        There were no pages selected to print.

                                        Please advise.
                                        • 17. Re: Printing problems with adobe 9
                                          SimonATS Adobe Employee
                                          try the suggestion from Aandi's post (post 6)
                                          Never seen this one, but there is an option in Acrobat, maybe Reader
                                          too. Try File > Print ; Advanced button ; PostScript optons. If it is
                                          there, use "Font and resource policy: send for each page".

                                          Aandi Inston
                                          • 18. Re: Printing problems with adobe 9
                                            Level 1
                                            Thanks, but don't have that option.
                                            Problem fixed do.
                                            There was actually a problem with the printer.
                                            Removed the printer and reinstalled.
                                            Works now.

                                            Thanks again.
                                            • 19. Re: Printing problems with adobe 9
                                              Level 1
                                              I'VE HAD THE SAME PROBLEM and I SOLVED IT:<br /><br /><Offending Command: izrwqt+MyriadPro-Regular<br />Operand Stack:<br />false><br /><br />It appeared this morning and the solution posted by Noel Burgess (see all messages) worked perfectly for me:<br /><br />"This fix assumes you are using the kyocera KX driver (this is a <br />universal driver so most kyoceras use this driver.<br /><br />If you go into the printers and faxes folder, right click on the <br />kyocera printer and select properties, then go to device settings, <br />there will be a button on the screen called "PDL". Note, if the <br />driver is installed on a server and you are on the client pc, this <br />will be greyed out. You will have to log onto the print server to <br />change the setting.<br />When you click on the button you then be able to "select PDL:" It <br />will probably be set to KPDL. click on the "settings" button and <br />deselect the "allow data passthrough" button. Click Ok until you <br />have closed the kyocera printer window down"<br /><br />Thanks again Noel<br /><br />Iva
                                              • 20. Re: Printing problems with adobe 9
                                                Level 1
                                                Another solution/Workaround is to go into the advanced printing options, and put a check in PRINT AS IMAGE option. I think this is printer driver issue, as we had this problem with a TOSHIBA e-STUDIO450, but it prints fine on the TOSHIBA e-STUDIO2830C.
                                                • 21. Re: Printing problems with adobe 9
                                                  Gareth_C_Morgan Level 1

                                                  A client of my employers has been repeatedly encountered one of these problems when printing from Adobe Reader 9, where the "ERROR: undefined"and "OFFENDING COMMAND:" messages are displayed near the top of one of the pages in the print output.  This has only been detected recently, and definitely did not happen 6-8 months ago when they installed the software, which uses Adobe InDesign Server, to generate the PDF's.


                                                  They encountered it first when printing a specific PDF document from Adobe Reader 9.0.0 to a Canon IRC4080I.  It also occurred after upgrading to Adobe Reader 9.1.0.  To rule out a possible problem with the document, they retrieved some PDF's that were made in January of this year, which must have been able to be printed out at that point in time, and tried to print them from Adobe Reader 9.0.0 using the Canon printer.  The same error occurred.


                                                  In order to narrow down the problem, they tested printing the same document with Adobe Reader 8 (not sure which minor version) on Windows XP, printing on the same Canon printer and it worked successfully.


                                                  They then upgraded that machine's Reader to 9.0.0 and found that the error occurred when printing the same document from that machine then.  They also tried with version 9.1.0 and this did not rectify the problem.  However, after reading the KnowledgeBase advice at http://kb2.adobe.com/cps/403/kb403914.html  I suggested that they try printing the same document on a different model of printer (an HP printer, not sure which model) and it printed successfully.


                                                  Further evidence suggesting a print driver problem was provided by the fact that we cannot reproduce it in the office where I work on either of our two types of printer, which are Epson Stylus Photo R200 and Samsung ML-1200:  printing the same document in Adobe Reader v.8.1.3 and 9.1.0 on Windows Vista and 9.1.0 on Windows XP to those printers has not produced the error message.


                                                  Although I have been liaising with our client's IT support and recommending some of the configuration solutions that have been posted in this thread, my concern is that our client sends out PDF-format documents for advertising purposes to their clients, and that it is not acceptable to them to accompany the PDF with detailed instructions on how to configure drivers to make it print - the end client may simply not bother.


                                                  If Adobe are reading this, I wonder whether they could let us know whether they are developing a compatibility fix to Reader, or whether this problem is better raised with the printer manufacturers, in this case Canon, to encourage them to make their drivers compatible?

                                                   

                                                  Thanks very much,

                                                   

                                                  Gareth Morgan.

                                                  • 22. Re: Printing problems with adobe 9
                                                    EbutlerMCT Level 1

                                                    I am having the same problem.  This is the error I keep getting: ERROR: undefined OFFENDING COMMAND: 1. #NAN

                                                    STACK: 4.5479e-34

                                                     

                                                    Because this is a company printer, I'm unable to disable the passthrough.  Its grayed out.  I've tried to print this particular pdf at 3 different printers. A canon 5185, a HP 5550PS, and a HP 4015.  It can print fine in black and white at the 4015 with no problem but in color that's when it stops at certain pages and gives that error.  Can you help?