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Ok, this is weird, as I said, it doesn't open on either of the computers I have here running Adobe Reader 9.0; however, I just used the form via flash drive at another business and the form worked. They had four computers, 2 running Reader 8.1.2 and 2 running Reader 9.0; and all of them opened it without the above error.
I thought maybe I had unknowingly fixed something on the form, but when I got home, the above error remains on both computers running Reader 9.0....
Someone help please, I'm totally confused now
I'm having the same issues with Reader with a form created in Acrobat Pro 9.0. I haven't found any guidance yet.
I have the same problems. Any help from the experts from Adobe Acrobat team??????????
This is an Acrobat or Designer issue and the query should be posted
there. Off hand once you work on a form in Designer it should not be
changed within Acrobat. Fill-in forms yes, any other changes to the pdf no.
Annine..this is a User to User forum. the "experts from the Adobe Acrobat team..." do not monitor this forum. As Mike pointed out you are receiving this error because you edited the form after applying Reader rights.
No, you are wrong (Gene & Mike). First, the forms, at least my forms, have NOT been edited since being created in designer. They were created and saved directly to flash. Second, this issue has been posted on the acrobat forum as well as the life cycle designer forum and both thread were ended with adobe expert posts saying it was an adobe reader issue and to post here.
I have experimented more with this issue and it seems to be a 'trusted identity' issue within reader, but I have not wholely figured it out yet. My forms work on Reader, 7, 8, and 9. They work on all versions of 7 and 8 regardless of what the form was optimized for (my forms were optimized for 9 and higher). The only trouble is on 9.0. I have found that when updating on client machines, reader gives a prompt (sometimes) that says reader has found a set of trusted identities from a previous version, would you like to use these identies or create a new set of identities. If you choose to keep the existing trusted identies set, the form works, even when upgraded to reader 9.0
Not trying to be argumentative (Mike and Gene) but the 'experts' bail on this issue by telling people it's a reader problem and to post here.
Wrong, I can be. It won't be the first and hopefully, I'll be around a
long time to make many more. I don't think you are being argumentative.
We are making assumptions since we did not see the forms or know how
they were created. We were hypothesizing what would cause the symptoms
I do not know what experts were telling you to post here. Most Reader
users are not familiar with the issues you are seeing. Acrobat and
Design users are the ones who create forms and are most likely to be
able to offer useful information. Hence the suggestion to repost. I
don't move posts that request help. If I cannot help and I think you may
get more help elsewhere, I'll make the suggestion you post elsewhere.
You are certainly free to post where you think you'll get the most help.
Brad - I can empathise with your frustration in having a problem that appears to fall between the two product groups at Adobe.
Can you share the form? If not, can you create a small sample form that shows the same characteristic and share that? Probably the simplest way would be to post the form to share.adobe.com and tell us the URL.