10 Replies Latest reply on Jul 12, 2012 12:39 PM by Bill at HNS

    Access Denied   AcroIEHelper.dll  AcroPDF.dll  and pdfshell.dll

      I have bits and pieces of earlier versions of Adobe Reader on my computer, so before I downloaded the latest version, version 9, I tried to remove the earlier versions. I had to do it manually and seem to have removed all the bits and pieces recommended in the tech notes but I CANNOT REMOVE AcroIEHelper.dll AcroPDF.dll and pdfshell.dll from Program files\common files\Adobe\Acrobat\ActiveX I can see that other people have had this problem but there doesn't seem to be an obvious and foolproof way of doing it. (I tried the Microsoft Installer Cleanup Utility and nearly wrecked my computer - Word froze and disappeared altogether off my list of programs!)