If the Microsoft Installer Cleanup tool nearly wrecked your system, then
the system was probably wrecked before you started. I recommend going
back to a restore point in which you computer was stable or back up your
data and re-install Windows.
I have a very stable system and I've never had any real problems with it, but Microsoft Word doesn't appear in the list of programs - for some reason. I'm going to take off the Microsoft suite of programs and reload them before I run the cleanup utility again but this is specifically an adobe reader problem. I'd like to download the latiest Adobe Reader but I'd like to remove all of the existing bits on my system before I do. Any suggestions???
Lydie, I'm probably talking through my hat here, but if all you have
left of previous Reader installations is those dlls, then I wouldn't
worry about it. You can't delete them if they're registered while
Explorer is running (that's why you get an Access Denied error), but
they will be overwritten by new versions when you install Reader 9.
Try it - it can't hurt at this stage.
One proviso - I'm using XP. You haven't told us your OS, but if it's
Vista, someone else will have to chip in and advise.
Thanx Noel. I think I shall probably have to do this. You can see I'm fastidious about my system. I do think though that Adobe should help us to completely remove all traces of previous versions.
Also, its Windows XP
I am looking at an externally mounted hard drive, from a fresh install of windows that has never seen nor used ANY adobe product. I am wiping the drive, and it also does not allow me to delete the file with ACCESS denied. I have full administrative access to the drive, as well as file ownership. Even the DOS Attrib command from safe mode, does not have rights to alter the file. I do not want to, but I "will" format the drive if I can not remove this garbage.
In my box Adobe reader 7.0 is already installed and now i want to install adobe professional, i am able to install but when i uninstall adobe professional some registry key were getting deleted it is pointing to AcroIEHelper.dll and AcroPDF.dll. I want to re register these two dll's can anyone help me on this
I am unable to register these two dll's Failed with Error Code 0×80004005
AcroIEHelper.dll is used by Internet explorer. Close Internet explorer, check task manager to ensure no instances still running and you should be able to delete.
Could not delete pdfshell.dll, but this worked (in Win XP):
1. Close all programs.
2. Open a command prompt window: Start > Run. Enter cmd.
3. Open Task Mgr.
4. Select explorer.exe and End Process. Yes to Warning. Desktop goes away.
5. In the command prompt window (remember your DOS commands) and go to the directory and delete the file. Apparently this works because explorer.exe is not running.
6. Restart Explorer: In the Task Mgr., File > New Task. Type explor.exe.