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This is a User 2 User forum, it is not the place to address Adobe. You
can contact them about issues
This is the best way to contact Adobe on the web. Of course a well
crafted letter to the CEO might be the best way to contact Adobe.
Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704
The problem Mike is that Adobe tech support is directing people here; to the damn user 2 user forums for this issue... because they don't have a fix, and the "work around" that has been suggested here a.) doesn't work and b.) is their magic bullet to get you off the phone so they can quietly and secretly close the support ticket.
I hear you, but this is a user to user forum. I posted the methods that
can best address issue like these. As a fellow user I cannot help. If
you have a closed ticket that has not addressed your problem. Call them
up to re-open the ticket and ask if necessary to speak with a supervisor
or the supervisor's supervisor.