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I have a PC with XP and Microsoft Office 2007. All old versions of adobe have been uninstalled and I now have adobe reader 9. When I saved an adobe document from my email, it showed up in my list of documents. When I try to open it, all I see is squares and other symbols. What am I doing wrong? I need to fill out a form and can't figure out what to do. Thanks,
This seems to be a major problems with adobe reader 9. I have the exact same problem I have tried everything to fix this problem but nothing is working. So I hope someone can help us all and soon.
Strange, i recently upgraded to Adobe reader 9 and I can still read pdfs in web browser..
These are the responses I get when I try to use Adobe Reader 9.0 to
open a PDF file/form
"The feature you are trying to use is on a
network resource that is unavailable"
"Click OK to try again, or enter an alternate path to a
folder containing the installation package
'AdbeRdr812_en_US.msi' in the box below."
C:\Documents and Settings\Jim\Local Settings\Application Data\Adobe\Updater5\Install\
"C:\Program Files\Adobe\Reader 8.0\Setup Files\(AC76BA86-7AD7-1033-7B44-
Neither of these pathways work.
I have tried to download the new reader 9.0 and get the error msg:
"Error 1714 The older version of Adobe Reader 9
cannot be removed. Contact your technical support group."
Adobe support said I should have uninstalled 8.0 before installing 9.0 but didn't seem to know how to fix this.
I need to use my PDF form feature urgently.
Thanks for any help
Jim, it would have been nice if they would have said something about uninstalling 8 first. Mine is hosed also....
Fixed it from another post here. Copied from post: Download and run the Microsoft Installer Cleanup Utility. HTH.
Has running the the MS Installer Cleanup Utility resolved this issue of the PDF not appearing inside the browser page for an IFRAME?
Can anyone please confirm?
I have a clean install of Adobe Reader 9 (no older versions) and I'm still getting an external Reader window opening up when viewing a page in IE7 that's using an IFRAME pointing to a PDF. Firefox displays the PDF inline (as it should).
Comments very much appreciated.
Jim, you described the problem I've been having exactly! It's been suggested that I download the windows cleanup utility, but nothing seems to actually install or change when I do that. I'm soooo lost. Help someone pleaseeeeeeeeeeeeeeeeee!
You could try one of the suggestions in this - its one of Adobe's technotes.
There are no notes with this link. Any more suggestions?
The problem is known to me but apparently not Adobe. They wanted me to pay $39.95 to try to fix it. I have tried to uninstall and reinstall and have gotten two different error messages. "Error 1714 the older version of Adobe Reader 9 cannot be removed. Contact your tech support group" and "The feature you are trying to use is on a network resource that is unavailable." I don't know what the second one means because I'm not on a network.
Does anyone know how to make this stupid program work?
Believe it or not, it is very likely that they will lose money on your
support call. The purpose is not to make a profit, but to help defray
costs and minimize the number of support calls. For free products,
providing free support is not possible.
Maybe they should make a quality product that works in the first place.
Then they wouldn't need so much support.
I have the same problem. Does anyone know how to solve that problem for free?
"downloaded and installed version 9 of Adobe Reader and now I can't read PDFs in my web browser. Is this a known problem? Is there a solution?"
For this problem you first you can try going in "edit", "preferences" and "internet" then check "Display PDF in Browser".
If it's already checked then uncheck it, restart adobe reader and check it again.
Most of the time this solution solve the problem, I'm searching for a new solution : I meet one case where this doesn't work. If someone's got an idea...
Create a text file with a .reg extension and paste this into it. This will fix the problem..
Windows Registry Editor Version 5.00
@="\"C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""
There seems to be two issues on this thread...as far as all the people having the 1714 error use this TechNote to resolve your issue:
I know that it does not mention the 1714 error but the solution is the same. Use the Windows Installer Cleanup to get off the previous version of Reader so you can install Reader 9.
I believe the person starting the thread was having an issue getting Reader downloaded. Try this link to download Reader:
The saga gets worse. I uninstalled or trashed everything related to Adobe. Then downloaded Reader again. Now, when it attempts to install it gives me this message: "The feature you are trying to use is on a network resource that is unavailable." When I click on cancel I then get a message "Error 1714. The older version of Adobe Reader 9 cannot be removed."
So, my problem has gotten worse. Now, rather than not being able to get Reader to work, I can't even get Reader installed. I'm ready to throw up my hands. ANY suggestions?
To get it installed, download and run the Microsoft Installer Cleanup Utility first.
I have Acrobat Professional, but also have Adobe Reader installed. Everything was working great when trying to read from within my web browser, but not anymore. I did the upgrade to v 9.0 and during that process, v 8.0 was uninstalled.
Ok ... here is what I did to fix it. I almost never open Reader straight away, I open it by opening a file that I want to read. I made sure everything was closed down (all pdfs and Adobe programs). I opened Adobe Reader with no open files. Well, there was a user agreement that I had to accept, which I did. Then I did an update and that worked too. Then I visited a site with a pdf download and bam, I was able to read it. At least that is what worked for me.
I've tried to download the microsoft cleanup utilty several times (as everyone suggests). And I am unsuccesful each time. What am I doing wrong?
Are you not able to download it at all? What happens when you try?
If so, that would be a Microsoft support issue.
I, like Lindsey, can't get the Installer Clean up to work. It downloads but when I click "Run" I get the following error message:
Error: Permission denied
Whatever any of that means.
I had to cme back here and tell everyone that I finally fixed my problem with Adobe Reader. I wasn't able to uninstall it. So after giving in and calling tech support I was able to do this:
-Install the windows Install Cleanup
-Open installer (not by the desktop icon) but by going to Start, then All Programs, then clicking on the Windows Installer Cleanup.
-Then remove all Adobe programs
-Then go to Adobe.com and download the latest version of Adobe.
Everything works perfectly now! You have no idea how this has made my day or possibly my week!
FYI: When downloading any new versions of Adobe Reader (in the future), always remove the old versions first. I beleive this is where my problem began.
I fixed this problem (cannot open PDF in IE browser) by unistalling 9 and installing 8.1.3 under Install Reader, "other languages" at Adobe.com. Then I deleted the two keys: HKEY_CLASSES_ROOT\AcroExch.Document and AcroExch.Document.7 by going into registry (run: regedit). Then I fixed by typing appwiz.cpl in run, which should open the add/remove program box, choosing Adobe Reader and choosing "change" then clicking "yes" to get it to reinstall the needed registry keys. You can find written instructions for this at Adobe.com/selfservice/view.. and looking for "PDF doesn't appear in web browser window (Acrobat 7.0 and 3D, Adobe Reader 7.0-8., and Acrobat 8)
I followed Linsey's advice but when I tried to download Windows Installer CleanUp I received an error message described in a previous post.
I tried to uninstall all Acrobat or Reader programs and ran into a problem. The is a copy of a Reader 8 program that is grayed out. When I try to uninstall it I get this message:
"The feature you are trying to use is on a network resource that is unavailable."
Until I can get that uninstalled I can get Reader to work. Without Installer CleanUp I don't know how to get that uninstalled.
Any ideas--besides buying an Apple?
Like Terry, I'm unable to remove or delete Reader 9. I receive the same message. Anyone have an idea?
Success!!! Terry, even though I couldn't delete everything, I removed as much as I could and reinstalled and it works! Yeah!
However, I was able to download Windows Installer Cleanup. Have you gone on the MS site to see if there's a forum about Cleanup and that error? That's where I would go if I were you. Good luck!
This worked for me
i have the following solution:
We have company-wide different AcrobatReader versions in use, newer PCs has 9, older 7 or 8.
Therefore in the logon-Scripts, some Adobe-Reg-Values are created for the different versions are created.
So i can find in my REG HKCU/Software/Adobe/Acrobat Reader/7.0 and 8.0 and 9.0. In each of these is a subtree Originals with a value bBrowserIntegration. You must set EVERY of these keys to 1!
I'm a novice not a IT professional. Where do I enter REG HKCU/Software/Adobe/Acrobat Reader to change the values? Can you walk me through it?
does anyone know.....if i create pdf's using adobe 7.0 professional, can someone who has adobe reader 9.0 open the pdf's? Probably a really stupid question, but i'm computer illiterate and need to find this out. Thanks!
>if i create pdf's using adobe 7.0 professional, can someone who has adobe reader 9.0 open the pdf's?
thanks for the response! I was wondering if anyone out there was willing to answer such a ridiculous question, so thank you.
General rule of thumb is, you can create a PDF from any older version and open it in any newer version.
There may be slight snags here and there if the file isn't created properly but for the most part, it's error free.
I can't get Adobe Reader 9 to work. Is there anyway I could download 7 or 8 and see if they'll work?
When trying to read a PDF file, I now get a message that says "Invalid Plugin detected. Adobe Reader will quit." Once I hit OK, the entire document disappears.
When I try to open a PDF file in the browser it says that I need Reader 8 or 9. I have reader 9 installed on the computer but it nwants to open verion 4. How do I get it to recognize that I have version 9.
Hi Jim, I am having the same problem and wonder if you got a solution from adobe. I tried a different browser to install and got the same message. Thanks, Sheila