1 Reply Latest reply on Nov 20, 2008 8:04 PM by pwillener

    won't install or uninstall

      I went to open a document in reader and it told of the update to ver 9, so I downloaded it. Then the doc wouldn't open. I saw the installation folder on my desktop, opened it and clicked on setup to reinstall. Before it could finish I got the error 1335 - Data1.cab was missing or corrupt and couldn't be read. I finally hit Ignore. Then I got the error 2350 FDI server error. Now ignore wouldn't work and when I hit abort it rolled back and wouldn't finish the install. I wanted to uninstall it and try again but can't find it listed in add/remove programs or in the programs list from the start button. I then went to the Adobe site and tried to download it from there but it says the installation is complete. I then saw the note on the site about Firefox installation, and while I saw no yellow line with a edit button as they say I was able to find the box in the tools menu and added Adobe to the list. Still nothing. I can't get it to install and can't uninstall it. Please help with any info if you can.
        • 1. Re: won't install or uninstall
          pwillener Level 8
          Not sure what exactly you did; your description is a bit confusing. What I suggest you do (assuming you want the English version for Windows)
          *Download the installer from http://download.adobe.com/pub/adobe/reader/win/9.x/9.0/enu/AdbeRdr90_en_US.exe (or from http://download.adobe.com/pub/adobe/reader/win/9.x/9.0/enu/AdbeRdr90_en_US_Std.exe if you don't want Adobe AIR and Acrobat.com)
          *Download the Windows Installer Cleanup Utility from http://support.microsoft.com/kb/290301
          *Run the utility and remove any Adobe Reader references
          *Run the Adobe Reader installer