1 Reply Latest reply on Dec 16, 2008 12:52 PM by (Dave_Warden)

    Reader 8.1.2 - 8.1.3 & Acrobat 7.x

      We are updating 8000 workstations from Reader 8.1.2 to 8.1.3 (Security reasons) using the Adobe Customization wizard. Choosing "Default viewer for PDF files" and "Make Acrobat the default viewer if both Acrobat and Reader are installed".

      When we advertise out the package via Microsoft SMS 2003 or run the command line with the customized transform in a batch file, we get problems on our few workstations that still have Adobe Acrobat Standard 7.09 on them.

      The user logs in, they are prompted to install files from a path the user can not get to for Acrobat Standard 7.09 and then have to cancel. The

      Why is Reader even touching Standard in the 1st place if the transform is properly configured to allow Standard to be the default?

      What then happens is another application that uses both Word and Acrobat Standard to write a document via a process gets an error because the file associations have changed on the workstation after the Adobe Reader install.

      An admin has to log in then to each machine for each user, let Acrobat Standard finish re-configuring for who knows what reason since we did not touch Standard....REBOOT and then the user can actually do the work after they log on.

      This customization wizard seems to NOT be doing it's job and not allowing for the separation of the 2 products and file associations.