1 Reply Latest reply on Feb 2, 2009 8:44 PM by pwillener

    Reader installation fails

      I have a 32 bit windows Vista system and am unable to install the free reader. It all started when once installed, I could not print a pdf file. I could print from word and the page displayed about Reader. I have tried to install several times and get different error msgs. The msg I am now getting is that the"Destination something" must be on a portable device, install the disc with the file.

      The error msg I was getting before said the resource was not available due to network availability or something like that.

      I have even tried to use the Microsoft Installer cleanup utility to remove any Adobe file that was not removed via the control panel "add/remove progams" site.

      I have Regcure registry "cleaner" installed, AVG free anti virus, and Zone alarm installed. I had the same problems trying to install the Reader when I had the Norton suite of anti-virus,firewall installed.

      I have had Acrobat installed for years on my old XP windows, and this Vista machine without problems.I may be wrong but it appears to be a compatibility issue between Vista and the reader. I can not get help from Adobe because apparently,and I may be wrong, because this is a free product I am limited to using this forum for help.

      If I am wrong about this please tell me how Ican resolve my problem becaus e I deal with a lot of PDF docs in my job. I also have Office 2007 installed which prints word docs w/out any problems.

      Thanks for listening...
        • 1. Re: Reader installation fails
          pwillener Level 8
          Sorry, it is very unclear what your actual problem/error is.
          *is Adobe Reader actually installed?
          *what version?

          Remove it with the Windows Installer Cleanup Utility, then download and install it from one of these locations
          http://download.adobe.com/pub/adobe/reader/win/9.x/9.0/enu/AdbeRdr90_en_US.exe (Reader9)
          http://download.adobe.com/pub/adobe/reader/win/9.x/9.0/enu/AdbeRdr90_en_US_Std.exe (Reader 9 without Adobe AIR)
          http://download.adobe.com/pub/adobe/reader/win/8.x/8.1.3/enu/AdbeRdr813_en_US.exe (Reader 8.1.3)