2 Replies Latest reply on Feb 3, 2009 9:56 AM by Eric Wieczorek

    Acrobat Reader 9 problems - please help

    Eric Wieczorek
      Hello there from Victoria, Canada

      We are a small group of teachers that produce monthly current events teaching units for Canadian schools.

      Some of our our customers receive the newsletter by mail, and the rest download pdf files from our website. The pdf files are password protected and we notify our subscribers by email what the password is.

      We have never had never experienced any major issues, until now. We recently upgraded to Acrobat Pro version 9 (from 8) and many, many subscribers have been contacting us claiming that they cant open the password protected files even though they are using Adobe Reader 9. When I create the pdf file, the settting I use is open with Reader 5 and above.

      Many of our customers are very frustrated and so are we. Can anyone please help ???? Is anyone else experiencing problems and what can we do to solve this?

      Thanks in advance for your time.

      Eric W.