1 Reply Latest reply on Feb 25, 2009 11:22 PM by pwillener

    Acrobat 9.0 crashing on start up

      I have the installed Adobe Acrobat reader v9.0 for a second time but each time I start it up I get the following error.

      The Error Message reads:
      Acrobat Reader 9.0
      Event Type: InPageError P1: c000009c P2: 00000003

      When I clcik on the 'details' tab, it points to the following 2 files:
      C:\DOCUME~1\johnb\LOCALS~1\Temp\WER7628.dir00\AcroRd32.exe.mdmp
      C:\DOCUME~1\johnb\LOCALS~1\Temp\WER7628.dir00\appcompat.txt

      My PC i running XP Professional Version 2002 SP3 on a Dell Latitude Dual core 1.83Ghz CPU with 1Gb RAM.

      I am at a loss as to whether this is an error in Acrobat, or on my PC, and I do not know what steps to take to repair it.

      Any advice would be greatly appreciated.

      Thanks,
      JB