2 Replies Latest reply on Mar 3, 2009 10:57 AM by (Mateon3000)

    Adobe Readers Crash

      Hi,

      I have a problem with Adobe Readers 8 and 9.
      For same files (e.g. IRS p547.pdf, downloaded from www.irs.gov)
      I can read and move from page to page for a while. All of sudden, instead of transition to the next page I get a message "AR have encountered a problem and will close."
      The Windows Event Log file in Applications folder says:
      "Event ID 1000. Fault app. acrobat32.exe 9.0.0.32 module agm.dll 4.18.71.1 address 0x000112b0."
      Debugging implies that it is an access violation.

      Computer HP Pavilion a320n 1 GB memory 80 GB HD
      OS Windows XP Home SP3

      I hope somebody knows what does it mean and a work around it.

      George
        • 1. Re: Adobe Readers Crash
          Hi George,

          Sounds like the file might be corrupt. I'd try re-downloading it, and if it does crash again, it might be easier to uninstall all your adobe applications, then download and install the latest adobe reader.

          If you'd like to contact me off the forum, visit my homepage.

          Mateo
          • 2. Re: Adobe Readers Crash
            Level 1
            Hi George,

            Have you found a solution to your problem? Review this and see if this will help. Very similar problem involving agm.dll

            http://dll-repair-tools.com/dll-files/agmdll-problems-with-acrobat-reader

            If your still have problems you can contact me http://www.automaticomputing.com

            Mateo