1 2 Previous Next 44 Replies Latest reply: Jul 1, 2014 5:23 PM by azam1100 RSS

    Adobe Reader 9.1 Cannot print - No pages were selected

    Community Member
      When trying to print a PDF on a new Dell PC using Windows XP, sp3, I get a message in a window that says Document cannot be printed. Click ok and the next message is No pages were selected to print. The All button is selected and the message stays the same.
        • 1. Re: Adobe Reader 9.1 Cannot print - No pages were selected
          MichaelKazlow CommunityMVP
          What printer? What driver? Can you try to print as image?

          Sometimes if you remove the printer driver and re-install it, you can
          then print the pdf.

          Mike
          • 2. Re: Adobe Reader 9.1 Cannot print - No pages were selected
            awooler Community Member

            I have the same problem - the printer works fine witrh everything else and was fine with Acrobat Reader prior to the upgrade to 9.

            Reisntalling the printer driver is all well and good but the upgrade process is poor if this is a requirement! Think about all the corporates with locked down settings for example.

            • 3. Re: Adobe Reader 9.1 Cannot print - No pages were selected
              Woodduck_mn Community Member

              All of sudden I am having the same issues. Not only from Reader 9.1 but from my full version of Acrobat 8 as well. All other programs on my Windows XP box are printing just fine.

              • 4. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                MarkInSoCal Community Member

                I had the same problem as you described: I get the "error, no pages selected to print" even though pages are clearly selected to print in the Print dialog.

                 

                I am using Adobe Reader on XP/SP2. I deleted and reloaded the printer, HP LaserJet 5200, and rebooted... same problem. I checked for updates for Adobe 9, loaded them, and rebooted...and was able to print for about a week. Then the problem came back again.

                 

                I noticed that in the Print dialog->Printer Properties button...Printing Shortcuts dialog...re-select all the drop-downs (i.e. Paper source=automatically select, Paper size=Letter, etc.) and press ok. Seems as if this resets the setting the Print dialog is looking for and Adobe prints the document (at least it did for me, your situation may be totally different, but its something to try).

                • 5. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                  Woodduck_mn Community Member

                  I ended up uninstalling Adobe Reader and my other copy of Adobe Acrobat 8.x and reinstalling them and the problem went away.

                   

                  Now everything prints.

                  • 6. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                    LisleR99 Community Member

                    I just encountered this problem after upgrading to V 9.x.

                     

                    The solution I stumbled on was to click the page icon on the left hand side under the print icon. Thumbnail images of the document are displayed. I selected the pages I wanted from the thumbnail images and hey presto they printed out.

                    • 7. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                      cccdebbie Community Member

                      Thanks LisleR99 that worked for me as well. Must be a new "feature" of the latest update. Hopefully they will fix the problem in the next patch.

                      • 8. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                        tipton_d Community Member

                        I just ran into this but the page icon trick worked however I had an extra level of weirdness.

                         

                        I had a three page document that I printed to PDF via cutepdf.  I then went into the cutepdf printer preferences and set it to print two pages per sheet.

                        I then reprinted the 3 -page PDF to cutePDF again ... creating a second PDF with only two pages (page 1 with the original page 1 & 2 and page 2 had the original page 3).

                         

                        When opened in Reader, the number of pages in the menu bar showed  # of 2 but when I clicked on the "pages" navigation panel, it showed the first page as page 2 and the second page as page 3.  Weird?  Is this due to the reprinting of two pages per sheet or does Reader/Acrobat have a page numbering bug?

                         

                        Did anyone else that had the "no pages selected problem" notice this page misnumbering/counting problem?

                         

                        Thanks,

                        Dave

                        • 9. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                          Teela Brown Community Member

                          I had the same problem. I

                          removed and reinstalled Adobe and it did not work.

                          I went to hel and slected repair Adobe installation.  It Worked!

                          Best Regards and Good Luck!

                          • 10. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                            Community Member

                            Yes, when coming across this problems, you just need to uninstall your adobe reader and then fully install it.So you would not need to repair it.

                            • 11. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                              rampurhaat Community Member

                              A complete uninstallation and reinstallation ought to help.

                               

                              Reading some othr threads on this forum, this seems to be the solution for some of the upgrade issues for Reader 9.x series!

                              • 12. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                Teela Brown Community Member

                                Thanks for the suggestion. I did it and it did not work.

                                It was corrected after I found repair on the help pull down menu.

                                Repair fixed the problem and I can print with no problems.

                                 

                                Henry

                                • 13. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                  MarcoB4 Community Member

                                  Easy fix. Go to File, print, advanced button at the bottom, check the "Print as image" check box. OK. OK to print. Or set the shrink to printable area to none and deselect the "auto rotate and center" box. Repair and reinstall fixed nothing when I tried it. The print to image did. What I was trying to print from someone was created in an ancient version of Adobe, if you look at the properties of the doc it says the version it was created in. Might be part of the problem. FYI.

                                  • 14. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                    Scadger Community Member

                                    I'm on a Mac (Intel Unibody MacBook OS X 10.5.8) and I am experiencing the identical problem.  However, I've read through all the posts in this thread and none of the solutions offered by other respondents to the thread worked for me.  When I tried the 'Repair' solution I received a message that 'No missing components detected' 'Repairs are not needed'.

                                     

                                    I know this is a free programme but does life have to be this hard - all I want to do is print a pdf file!

                                    • 15. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                      SirPsycho1977 Community Member

                                      If you check through the thumbnails of the document you may find some pages are blank.

                                       

                                      When attempting to view these pages you may receive error "There was an error processing this page, There was a problem reading this document (109)"

                                       

                                      I believe the file may have been corrupted in transit or error on the creators side. I am checking with the sender.

                                       

                                      In any case my user wanted the document printed...

                                       

                                      In the Thumbnail Windows I selected all (CTRL+A) and then deselected the few pages which were errored (CTRL+Click).

                                       

                                      Right hand clicked and hit print.

                                      • 16. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                        support_brz_2010 Community Member

                                        I could solve this problem by renaming the folder "Adobe" in

                                        c:\documents and settings\[username]\application data\.

                                         

                                        When acrobat started, the folder was created with "new settings". It worked.

                                         

                                        ps.: this will affect other adobe programs that have their folders inside the "Adobe" folder.

                                        • 17. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                          Scadger Community Member

                                          Well, I doubt that will work for me - I'm on a Mac so the file structure is different I imagine.  Glad that you found a way to make it work though.  Sometimes I've been able to open the file in Preview (an inbuilt Mac application) and then I have no trouble at all printing - the problem is when it seems to be an Adobe created file which will only open with Adobe ... don't know why :-(

                                           

                                          Cheers

                                          Tricia

                                          • 18. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                            _SirHC_ Community Member

                                            I got the same error message but my solution was different to what I read in the above posts - since it frustrated me beyond measures describable here, I decided to try focusing on the printer in stead of selected pages.  It turns out that the error message in my case was very misleading.  I had no hope of printing to the printer I selected because my IP address and default gateway were still setup for the wrong environment (my home, not my work).  I could not log onto the server to which the printer listens.  Fixing that, I logged onto the server, and from there, with no changes to Adobe Reader (install/uninstall) or the printer setup, I could print again.

                                             

                                            The root cause of the problem is incorrect error reporting.  Either Microsoft or Adobe is reporting incorrectly that "No pages were selected" when my system tried to print to a printer that it could no longer access because I was not logged in to the server, and the printer driver could not talk to the service it wanted to talk to.  The reported error gives no indication whatsoever to correctly guide anyone to solving the problem.

                                             

                                            As Adobe reader is free I'm asking Adobe nicely - guys, could you check out why it would do this and maybe improve future releases of Reader to more accurately report such problems with printing?

                                            • 19. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                              Scadger Community Member

                                              I'm still getting the same error message - my workaround (because I'm on a Mac) is that  - unless I'm trying to print a doc that was created using Adobe and therefore I can't choose Preview to open the doc - I save the .pdf and then use Preview to open it - it always prints without any problem from Preview.  However, it's really annoying with those docs where this workaround can't be used.

                                               

                                              I don't think that the IP address is the cause of the problem for me.  I use my Mac with both a Canon printer (in Australia) and an Epson printer (in Italy) - same problem in both countries.  I have a wireless network in both places and can print from both Word:Mac 2008 and Excel:Mac 2008 over my LAN - I thought I would uninstall and download again to see if that worked but I already did that a few months ago and it didn't change anything.

                                               

                                              Thanks for your input ... glad you got it to work for you ...

                                               

                                              Cheers

                                              • 20. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                _SirHC_ Community Member

                                                Scadger

                                                 

                                                For your problem, I'm assuming other programs already print without problem.  My only recommendation is backup your system, format, install only your OS and  printer, and see if that hits it.  Get a fresh copy of Adobe reader, maybe off a magazine CD - the downloads off internet are usually only download managers that install themselves on your system and then download the actual program.  Stay away - possible errors can creep in.  And maybe stay away from the Adobe Reader install package you have at the moment - mark it suspect.  Download your printer software anew.

                                                 

                                                Basically start fresh.  If it works then, I'm guessing a software conflict on your old system is the cause, or your install media you used for your old install was corrupt, only 2 of many possibilities.

                                                 

                                                But the key here is to make a "ghost" backup of your current system so you can go look for the problem afterwards.  Of course, I don't even know if there is backup software like ghost out there for a mac.

                                                 

                                                Also, I think your mac probably has recovery CDs.  Avoid those - get CDs of your OS only.  Make sure you install only the OS and printer software - possibly even only the printer driver, not the printer software.  The newest latest and greatest versions of all of them.

                                                 

                                                And easiest probably is to put in a different hard disk for this test - saves you from backing up.

                                                 

                                                My thoughts are that Adobe Reader should work on your system.  It's a software configuration issue.  So something you've installed is preventing things from working correctly.  Especially since your other programs print to the same printer driver without hassle.  But your first step is to get Adobe Reader to print again on a fresh start and prove it still can work, then add stuff until it stops working and blame the last thing you installed.

                                                 

                                                The actual error, as we've learnt, might be completely unrelated to "no pages were selected".

                                                 

                                                If you've done all that and still no joy, try a different printer with different software.  Then try a different printer cable.  Then you've got to move on to changing the machine so you can get away from the ports on your current system, but by this time we're at the point of giving up hope, I hope you don't have to go there.  Maybe you could install a peripheral card in your system to add a new port, but that's also more of a hassle than it's worth.

                                                 

                                                Hope this helps.

                                                • 21. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                  Teela Brown Community Member

                                                  I ran a repair option in the Adobe sw and it was corrected

                                                   

                                                   

                                                   

                                                  Sent from my iPad

                                                  • 22. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                    grantvr6 Community Member

                                                    I'm having the same problem with Adobe Reader 9 (9.3.4) BUT in my case there is NO error message at all. The whole system freezes. It freezes when I click the Print Icon, it freezes when I click FILE > Print SetUp / Print , it freezes when I open the thumbnail icon, right-click the page and try to print. What else can I do? I did everything this forum suggested, uninstalled, re-installed, repair, etc.

                                                     

                                                    The program doesn't respond at all.

                                                     

                                                    All other programs (Word, Excel) print perfectly. I have Windows XP/SP3.

                                                     

                                                    AdobeError.jpg

                                                     

                                                    PLEASE HELP????!!!!

                                                    • 23. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                      SirPsycho1977 Community Member

                                                      From your printer control panel, select another default printer and see if the error occurs.

                                                       

                                                      If it doesn't try reinstalling printer/updating printer driver.

                                                       

                                                      Else post back here..

                                                      • 24. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                        MarcoB4 Community Member

                                                        I will be out of the office starting 9/15/2010, and returning on

                                                        10/4/2010. In case of an emergency, please contact Mary Struchen at the

                                                        agency, Barb Peterson or David Taylor at the bank, and they will contact

                                                        Ted if necessary for assistance. Thank you.

                                                         

                                                        >>> clearspace-1990071839-629720-2-3174276 09/30/10 04:21 >>>

                                                         

                                                        I'm having the same problem with Adobe Reader 9 (9.3.4) BUT in my case

                                                        there is NO error message at all. The whole system freezes. It freezes

                                                        when I click the Print Icon, it freezes when I click FILE > Print SetUp

                                                        / Print , it freezes when I open the thumbnail icon, right-click the

                                                        page and try to print. What else can I do? I did everything this forum

                                                        suggested, uninstalled, re-installed, repair, etc.

                                                         

                                                        The program doesn't respond at all.

                                                         

                                                        All other programs (Word, Excel) print perfectly. I have Windows XP/SP3.

                                                         

                                                        http://forums.adobe.com/servlet/JiveServlet/showImage/43074/AdobeError.jpg

                                                         

                                                        PLEASE HELP????!!!!

                                                        • 25. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                          MarcoB4 Community Member

                                                          I will be out of the office starting 9/15/2010, and returning on

                                                          10/4/2010. In case of an emergency, please contact Mary Struchen at the

                                                          agency, Barb Peterson or David Taylor at the bank, and they will contact

                                                          Ted if necessary for assistance. Thank you.

                                                           

                                                          >>> clearspace-1990071839-629720-2-3174279 09/30/10 04:31 >>>

                                                           

                                                          From your printer control panel, select another default printer and see

                                                          if the error occurs.

                                                           

                                                          If it doesn't try reinstalling printer/updating printer driver.

                                                           

                                                          Else post back here..

                                                          • 26. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                            grantvr6 Community Member

                                                            Thanks SirPsycho1977.

                                                             

                                                            I'm at the office and here is only one network printer (Konica Minolta 350/250/200 PCL) connected. I have a Microsoft XPS Document Writer loaded. I made this the default but it didn't help. Same problem.

                                                             

                                                            Can you recommend a driver. The current one is PCL version 02.0

                                                            • 27. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                              MarcoB4 Community Member

                                                              I will be out of the office starting 9/15/2010, and returning on

                                                              10/4/2010. In case of an emergency, please contact Mary Struchen at the

                                                              agency, Barb Peterson or David Taylor at the bank, and they will contact

                                                              Ted if necessary for assistance. Thank you.

                                                               

                                                              >>> clearspace-1990071839-629720-2-3174342 09/30/10 04:54 >>>

                                                               

                                                              Thanks SirPsycho1977.

                                                               

                                                              I'm at the office and here is only one network printer (Konica Minolta

                                                              350/250/200 PCL) connected. I have a Microsoft XPS Document Writer

                                                              loaded. I made this the default but it didn't help. Same problem.

                                                               

                                                              Can you recommend a driver. The current one is PCL version 02.0

                                                              • 28. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                gjbrns1 Community Member

                                                                i received this email. I'm not sure why. it doesn't seem to relate to my

                                                                problem.

                                                                gjbrns1

                                                                g j barnes

                                                                • 29. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                  MarcoB4 Community Member

                                                                  I will be out of the office starting 9/15/2010, and returning on

                                                                  10/4/2010. In case of an emergency, please contact Mary Struchen at the

                                                                  agency, Barb Peterson or David Taylor at the bank, and they will contact

                                                                  Ted if necessary for assistance. Thank you.

                                                                   

                                                                  >>> clearspace-1990071839-629720-2-3174372 09/30/10 05:07 >>>

                                                                   

                                                                  i received this email. I'm not sure why. it doesn't seem to relate to my

                                                                   

                                                                  problem.

                                                                  gjbrns1

                                                                  g j barnes

                                                                  • 30. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                    grantvr6 Community Member

                                                                    Tried downgrading. I installed Adobe Reader 8.2. Halfway through got a message: "You already have a more functional version installed. Installation will now terminate." BUWAAAAHAHAHA!!! More like non-functional! Thought it would automatically uninstal 9 and instal 8.

                                                                     

                                                                    I will now first uninstal v9 and instal the v8. Wish me luck.

                                                                    • 31. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                      MarcoB4 Community Member

                                                                      I will be out of the office starting 9/15/2010, and returning on

                                                                      10/4/2010. In case of an emergency, please contact Mary Struchen at the

                                                                      agency, Barb Peterson or David Taylor at the bank, and they will contact

                                                                      Ted if necessary for assistance. Thank you.

                                                                       

                                                                      >>> clearspace-1990071839-629720-2-3174381 09/30/10 05:19 >>>

                                                                       

                                                                      Tried downgrading. I installed Adobe Reader 8.2. Halfway through got a

                                                                      message: "You already have a more functional version installed.

                                                                      Installation will now terminate." BUWAAAAHAHAHA!!! More like

                                                                      non-functional! Thought it would automatically uninstal 9 and instal 8.

                                                                       

                                                                      I will now first uninstal v9 and instal the v8. Wish me luck.

                                                                      • 32. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                        hastymaestro Community Member

                                                                        For Mac users: I had this problem.  My solution is to open up the "Preview" application and open the document through that application.  No problems printing from Preview.

                                                                        • 33. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                          Opie CMU Community Member

                                                                          This error message, which I received on both Adobe Reader 9.1 and 10.0, seems to come from a variety of causes. In my case, the cause was trying to print a pdf that was created directly from a scanner using an old version of Acrobat Professional (6.0). In fact, I got a warning when opening that pdf that there was "Insufficient data for an image." My fix was to rescan the document as a jpg, then use Acrobat Professional 6.0 to convert it to a pdf. The new versions of Adobe Reader could then open/print the document without difficulty.

                                                                          • 34. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                            davidp98 Community Member

                                                                            I had this problem relatively recently and only when printing from adobe reader.  Since I can print from other applications I tried printing pdfs from photoshop CS3 which I happened to have installed.  The document printed without any problems.   That makes me think something in Adobe Reader in a relatively recent update must have caused my problems.  I'm currently on version 9.4.4.  I'm using Windows 7 prof 64 bit and have the latest driver installed for my hp laserjet p2055dn printer.  Using Photoshop isn't a permanent answer but it did get me out of trouble.  I'm going to try to find a free alternative to Reader now.

                                                                            • 35. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                              davidp98 Community Member

                                                                              Apologies to all, I hadn't realised that Reader was now in v10 so I uninstalled v9.4.4, freshly installed v10 and I can now print from Reader.

                                                                              • 36. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                                dfpss Community Member

                                                                                I just encountered the same error with Adobe Reader X. It resulted from me disabling "Client for Microsoft Networks" on the LAN connection whilst investigating a network issue. Re-enabled "Client for Microsoft Networks" and I can again print PDFs from Reader X.

                                                                                I didn't believe it, so disabling stopped Reader X printing again, re-enabling it started.

                                                                                 

                                                                                What is the connection here?

                                                                                • 37. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                                  davidp98 Community Member

                                                                                  Hi there .....sorry I'm not an expert.  I put my experience on the forum in case it helped anyone.  I think there are so many permutations of pc build and software versions that it is not possible to find one solution for all.

                                                                                   

                                                                                  Regards

                                                                                   

                                                                                  David

                                                                                  • 38. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                                    Michael CYYJ Community Member

                                                                                    Guys, Girls:

                                                                                     

                                                                                    I encountered exactly this same problem today - "The document could not be printed. There were no pages selected."

                                                                                     

                                                                                    It took me about 3 minutes to fix it.  It appears to me that this problem actually has very little (if anything) to do with Adobe products, and everything to do with correct selection of the "Default Printer" within the Windows OS.

                                                                                     

                                                                                    I'm using Windows 7 Pro.  I went to the 'Devices and Printers' menu, selected the printer that I wanted to print the PDF to (by this, I mean the conventional paper printer), selected 'Printer Properties' from the right-click menu, and then pressed the 'Print a Test Page' button.  Nothing printed, so, I launched the Printer Troubleshooter that comes with Windows.

                                                                                     

                                                                                    Seems that I had updated the driver for the (paper) printer, and the wrong driver was active.  I re-selected the paper printer that I wanted to print my PDF to, set that as the 'Default Printer', and printed a test page - this time the test page printed.  I then went back into the Adobe PDF application and selected the print command again - this time, my PDF printed out on paper as I wanted it to.

                                                                                     

                                                                                    So, bottom line, I think the cause of this problem is inappropriate selection (configuration) of the default printer in the Windows operating system.  I recommend that anyone having this "The document could not be printed. There were no pages selected." problem first try to print a page from some other application (WordPad, NotePad, Microsoft Word, whatever) and see if your printer works from that other application.  If not, then you will know it is a printer selection problem, not an Acrobat problem.

                                                                                     

                                                                                    Michael

                                                                                    • 39. Re: Adobe Reader 9.1 Cannot print - No pages were selected
                                                                                      stuporglue_ Community Member

                                                                                      OSX 10.8.2

                                                                                      Adobe Reader 11.0.0

                                                                                      Brother HL-1440 series printer

                                                                                       

                                                                                      Solution:

                                                                                      In the print dialog click "Advanced"

                                                                                      Check the box "Print as Image"

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