8 Replies Latest reply on Aug 19, 2009 12:50 PM by cdestuntman12

    Reader 9.0/9.1 Installation - files in use

    (ryelandhill) Level 1
      When I try to install Reader 9.0 or Reader 9.1 onto a new Vista machine (using an administrative installation file (the machine isn't connected to the Internet) it returns the following error:

      Adobe Reader 9.0 - Setup
      Files in Use
      Some files that need to be updated are currently in use.
      The following applications are using files that need to be updated by this setup. Close these applications and click Retry to continue.
      Windows Explorer (Process Id: 3924)

      However, there aren't any Windows Explorer windows open. I guess it's complaining about the explorer.exe that looks after the taskbar etc., but I shouldn't really have to kill that explorer process.

      Any help would be much appreciated.

      Thanks,

      Gary